Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Gladly is THE best CRM, hands down."

What do you like best about Gladly? Streamlining all contact channels to one customer profile to ensure better communication with customer service teams and agents. What do you dislike about Gladly? I do wish that our third-party billing system could be linked to Gladly to auto-populate the associated account, however, I cannot say whether this is simply something our leadership hasn't connected in features already provided by Gladly. Recommendations to others considering Gladly: You cannot ...

"Gladly Usage Fair"

What do you like best about Gladly? How easy it is to navigate through Gladly and able to find customer's and doctor's in a timely manner What do you dislike about Gladly? scrolling to find the correct correspondence when away from gladly What problems is Gladly solving and how is that benefiting you? Calling doctor's and emailing customers. Benefits of gladly is how easy it is to send out emails with the different shortcuts we are given

"Gladly is a lovely resource."

What do you like best about Gladly? I think the ability to look up answers to questions is very helpful. I also like being notified when I receive messages. I think it is very easy to understand how to use this program. What do you dislike about Gladly? I would like if there was a noise notification for when we receive emails. I also wish I could have more than one window open without it affecting if I receive messages. What problems is Gladly solving and how is that benefiting you? I find ...

"This is the first time I have used Gladly on a job and I like it"

What do you like best about Gladly? I like that if the customers number matches with a customer in Springfield it links them What do you dislike about Gladly? The glitches...it will wring but i cannot answer or hear the customer at times, but not often Recommendations to others considering Gladly: n/a What problems is Gladly solving and how is that benefiting you? Sending customer's receipts is now much easier...linking customers contact info is a time saver

"Gladly is a lovely resource."

What do you like best about Gladly? I think the ability to look up answers to questions is very helpful. I also like being notified when I receive messages. I think it is very easy to understand how to use this program. What do you dislike about Gladly? I would like if there was a noise notification for when we receive emails. I also wish I could have more than one window open without it affecting if I receive messages. What problems is Gladly solving and how is that benefiting you? I find ...

"Great Service Gladly"

What do you like best about Gladly? I like that the system is seamless, could be a bit better, but it works well. A few tweaks would make literally make it perfect. What do you dislike about Gladly? Some features could easily be updated to make the system work more seamlessly and faster but overall it's amazing. No complaints. Recommendations to others considering Gladly: Talk to your supervisor about requesting tweaks that will work for you! What problems is Gladly solving and how is that ...

"pretty easy to navigate, can be glitchy"

What do you like best about Gladly? I like that we have preset Answers and topics as well as ease of access to Notes, Tasks, and customer profiles. What do you dislike about Gladly? Can be quite glitchy sometimes and requires a lot of resetting and cache clearing. Recommendations to others considering Gladly: clear cache and cookies frequently What problems is Gladly solving and how is that benefiting you? Tasks make it easy to reach out to Leads and other experts, I typically solve ...

"My Gladly Review"

What do you like best about Gladly? It can use easily. I managed to become used to it for a short period of time only. What do you dislike about Gladly? The glitch. There are some calls that you are hearing a ring but nothing is popping up on your screen to accept it. What problems is Gladly solving and how is that benefiting you? Customers concern as it the way that the customer contacts us with regards to their concern, request and problems in our business.

"Efficient Software with Minimal Bugs and Issues"

What do you like best about Gladly? I enjoyed how user-friendly the system is. Clean design and simplistic layout create effortlessly smooth transitions between tasks. This helps minimize disruptions to workflow unlike a fair amount of its competitors. What do you dislike about Gladly? In terms of workflow, bug issues can be a bit of disruption as reboots may be necessary. This comes with the territory, but I am also a bit disappointed in the lack of customization to window sizes and the ...

"Very easy to use"

What do you like best about Gladly? That the automated answers are generated by using the Tab button when addressing a new contact. What do you dislike about Gladly? Merging Customer contacts can be frustrating at times when it merges at an inopportune time. What problems is Gladly solving and how is that benefiting you? The Answers Panel is very unique and helpful when dealing with people in a rush. The answers are typed out and saves lots of time overall.