Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Overall Satisfaction with Gladly"

What do you like best about Gladly? Convenient to use and exemplary interface What do you dislike about Gladly? None so farand everything is almost perfect Recommendations to others considering Gladly: None so far What problems is Gladly solving and how is that benefiting you? One feature that is considered most helpful is the Answers tab on the upper right side. It allows us to conveniently provide customers with immediate answers and resolutions to their concerns.

"Jillian Gladly Review"

What do you like best about Gladly? The ease and convenience of being able to perform most tasks in one place What do you dislike about Gladly? Some of the glitches of not being able to answer or calls not ringing from time to time Recommendations to others considering Gladly: I would highly recommend What problems is Gladly solving and how is that benefiting you? Being able to condense down customer contact to one place

"Katana's Gladly Review"

What do you like best about Gladly? The answer mechanics being informative and easy to access, as well as the ability to smoothly call out to other places. Works pretty smooth on the Pixelbook with only minimal errors What do you dislike about Gladly? The slowness that can occur, missing calls after them ringing for only a moment, delay in ringing on some calls that cause me to not even realize that I have a call to be answering. Recommendations to others considering Gladly: Do it ! Its a ...

"Great service"

What do you like best about Gladly? Easy to help and pull up customers information What do you dislike about Gladly? There is nothing that I dont like about the system Recommendations to others considering Gladly: n/a What problems is Gladly solving and how is that benefiting you? Customer orders and call a lead

"Highly robust and well-supported omni-channel service tool"

What do you like best about Gladly? It's a cohesive solution integrating voice, messaging, email and social. All customer interactions are unified into a single stream and all advertised features work as advertised. The Gladly team have been simply excellent both during the onboarding process and for ongoing support. What do you dislike about Gladly? Not quite as many features as some of the leading service desk products and could benefit from more API features and configuration ...

"I love how streamlined Gladly is"

What do you like best about Gladly? I like that Gladly consolidates customer inquiries and that each team member can be on the same page no matter who the customer interacts with on our team. What do you dislike about Gladly? I wish we could pause on interactions like phones so after a call we can take the time to make appropriate notes or follow up but not be marked as 'away' or looking like we are not working when in fact, we are. Also, I'd love to be able to change the ringtone because ...

"Great Program"

What do you like best about Gladly? The user interface is super easy to use and I learned it quickly What do you dislike about Gladly? Gladly answers are not specific enough from time to time but this is more of a warby parker issue and not gladly Recommendations to others considering Gladly: Great program What problems is Gladly solving and how is that benefiting you? Quick and easy when it comes to getting back to customer emails

"Gladly is where the puck is going."

What do you like best about Gladly? Gladly's core functionality allows all of CX to understand each team's insights. Gladly allows multiple businesses to live in a single multi-channel experience with reporting that allows for great apples-to-apples analysis. What do you dislike about Gladly? The reporting could be a bit more customizable. What problems is Gladly solving and how is that benefiting you? Crossing multiple businesses with multiple departments allows the company to be agile and ...

"Gladly is very good! I find it very easy to use and navigate throughout my work day."

What do you like best about Gladly? It's very convenient while use during my normal workflow. It responds quickly and gives me the information I need to help my customers more efficiently! All in all, I really like Gladly. What do you dislike about Gladly? I very rarely experience lagging but now and then it will be a little slower than what I need it to be. Very rarely. Also, miss that when I first started, auto-answers would pop up to help out and it went away after a couple of ...

"One of the best interfaces I've used as a customer service rep"

What do you like best about Gladly? Being able to work within the Shopify interface (notes, refunds, canceling, etc) without having to open Shopify in a different tab! Definitely makes the efficiency of work go by smoother. What do you dislike about Gladly? Sometimes, the customers allocated in my inbox (left side personal inbox) do get scrambled and no longer sit in chronological order, which can become difficult to manage. Recommendations to others considering Gladly: It's been one of the ...