Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Super User-Friendly"

What do you like best about Gladly? I love the ANSWERS Panel since I always find answers to my tickets and it helps me resolve my customer's concerns, there are recommendations as well which we can use to take extra mile. What do you dislike about Gladly? None so far, I'm loving every feature of Gladly, it is so convenient to use and very user-friendly. The Live Channels are the best as well very real time there is no latency. What problems is Gladly solving and how is that benefiting ...

"The best customer service tool!"

What do you like best about Gladly? I love how all communication from one customer (phone call, email, chat) is grouped together, so you can see everything that happened without having to check different platforms What do you dislike about Gladly? Sometimes people use the same email/phone number and in this case I am unable to "separate" them What problems is Gladly solving and how is that benefiting you? As all communication is in one place, I don't have to worry that a customer is not ...

"Highly recommended"

What do you like best about Gladly? Very user-friendly. Can accommodate all channels What do you dislike about Gladly? hard to check productivity, cannot open multiple tabs What problems is Gladly solving and how is that benefiting you? Can accommodate all channels: chat, sms, phones and emails

"Gladly: Our go-to Customer Service Tool!😊"

What do you like best about Gladly? I love how Gladly app allows our team to manage specific tickets! The tickets are well classified and organized through this platform and we only have to respond appropriately. What do you dislike about Gladly? I'm a new user of Gladly Tool, and so far, I haven't experienced extreme issues with it yet. Although, I'm quite concerned about my cutomer's list and the tasks on the left side as they get scrambled. It would be nicer if it's arranged ...

"Very helpful especially when it comes to answers."

What do you like best about Gladly? Automatic spiels that make our work easier and faster especially when you are handling a live channel like chats and SMS where there is a given time when to reply and not to put on hold the customer. What do you dislike about Gladly? Assigning a task for pending and on-hold tickets where sometimes is confusing and can also be forgotten and will automatically be assigned to other representatives. What problems is Gladly solving and how is that benefiting ...

"She's gorgeous!"

What do you like best about Gladly? I like how the gladly works especially in every bubble. Also, the liveaboard are awesome! What do you dislike about Gladly? I can't think of any downside of this tool at the moment. Gladly works perfectly fine for me. Recommendations to others considering Gladly: Use Gladly to lighten your work loads! What problems is Gladly solving and how is that benefiting you? Most of our emails, chats and phones are done with Gladly. It helps us a lot for me.

"Gladly is efficient and has great features."

What do you like best about Gladly? I like how you can set up tasks to follow up with customers. What do you dislike about Gladly? sometimes, customers will contact in multiple channels and the system does not automatically show it. So two agents may be helping one customer. What problems is Gladly solving and how is that benefiting you? Gladly is helping me be able to effectively and efficiently help customers.

"User friendly and concise."

What do you like best about Gladly? Having responses at my fingertips allow me to create and submit call notes swiftly, reducing handle time and detailing each interaction accurately. Compared to competitors, Gladly makes my job that much easier! What do you dislike about Gladly? I have not experienced any downsides using Gladly so far, the screen layout is great, icon placements are convenient and tech issues, on the rare occasion they happen, are resolved promptly. What problems is Gladly ...

"Very organized and helpful"

What do you like best about Gladly? Gladly answers are the absolute best! Not only for emails but I have found it very helpful on calls aswell. What do you dislike about Gladly? N/A There is not much (if anything) that i dislike about gladly What problems is Gladly solving and how is that benefiting you? Gladly answers helps solve any problems or answer any questions in real time

"Gladly makes sense for customer service"

What do you like best about Gladly? I love how easy and Fridayendly the interface is. The look is clean and professional. You are able to navigate through your calls, add notes and the like. It really makes us as CSRs feel efficient. What do you dislike about Gladly? This could be me but I am not a huge fan on how simplistic the changing of communication is. You can select how you want to communicate (text, email) but I feel its too simple which leaves room for error. Recommendations to ...