Gladly Reviews in August 2026: User Ratings, Pros & Cons

"i love gladly"

What do you like best about Gladly? How i am able to contact customers fast and eas wether its phone call or email. and i also like how it keeps track of what customers i work with. What do you dislike about Gladly? nothing yet. everything has been working good What problems is Gladly solving and how is that benefiting you? customer service

"Great Ease of Access to Customer Information"

What do you like best about Gladly? The fact that you could easily search customer information by email phone number or name. Also like the fact that all my inboxes are divided and alerts that are given with overdue task. Their are so maany features available that make this a unique tool to use. What do you dislike about Gladly? The fact that I cannot log off other users if they forget to log off What problems is Gladly solving and how is that benefiting you? It has all the customer ...

"Great everyday Tool to use Daily"

What do you like best about Gladly? Most helpful thing about Gladly is the fact that all the information is in one spot. I like the fact that you have the customer information in the same spot where you could call, email, or chat. What do you dislike about Gladly? i do not like the fact that you do not have the history information of customers that have been assisted by you throughout the day. What problems is Gladly solving and how is that benefiting you? The ease of access to all customer ...

"This is Amazing!"

What do you like best about Gladly? I love how it saves the information as you navigate back and forth from one tab to another. It's so easy to get trained on. What do you dislike about Gladly? I dislike the rare occasions where there may be glitches that occur in the system. What problems is Gladly solving and how is that benefiting you? It's consistently providing a place to house customer interactions. All of the previous information can be viewed from other agents, so that there is a ...

"Easiest tool that i had use on a job"

What do you like best about Gladly? Everything is super simple and pretty all in just a webpage, i can use it daily for hours, you can do a lot of things, and its super fast What do you dislike about Gladly? to be honest not that much, i can really think of how i would make it better What problems is Gladly solving and how is that benefiting you? The managment of calls is way easier with a tool as gladly

"Really easy to use!!!"

What do you like best about Gladly? It has a lot of tools that make your job really easy and can make a really easy way to help costumers support. What do you dislike about Gladly? Until now I havent been able to find one. What problems is Gladly solving and how is that benefiting you? emails and warranty purposes

"Great Telecommunication Tool"

What do you like best about Gladly? How easy it is to nativagate between calls/customers. What do you dislike about Gladly? The transfer to another group, does have a delay at times. What problems is Gladly solving and how is that benefiting you? Recording calls to assist with quality control

"GOOD EXPERINCE"

What do you like best about Gladly? The interface its easy and friendly to use What do you dislike about Gladly? A couple of times i receive call when i was off calls What problems is Gladly solving and how is that benefiting you? Create profiles easier, collecting all the information neccesary to better assist customers

"Clear information"

What do you like best about Gladly? is clear information and easy to use. Gives Customer Support and ease integration of information What do you dislike about Gladly? I don't like that needs update, not frequently. What problems is Gladly solving and how is that benefiting you? that have information from past years and helps help customer

"i like the way is easy to find an link any task or profiles"

What do you like best about Gladly? Gladly is like the perfect cup of tea on a chilly morning. It's a customer service platform that's designed to make interactions smooth and delightful. Imagine a world where every customer query is met with ease, where teams seamlessly collaborate to provide top-notch support, and where customers leave feeling not just satisfied, but genuinely cared for. Gladly creates that world, fostering connections and making each interaction a memorable ...