Gladly Reviews in June 2026: User Ratings, Pros & Cons

"i love gladly"

What do you like best about Gladly? How i am able to contact customers fast and eas wether its phone call or email. and i also like how it keeps track of what customers i work with. What do you dislike about Gladly? nothing yet. everything has been working good What problems is Gladly solving and how is that benefiting you? customer service

"This is Amazing!"

What do you like best about Gladly? I love how it saves the information as you navigate back and forth from one tab to another. It's so easy to get trained on. What do you dislike about Gladly? I dislike the rare occasions where there may be glitches that occur in the system. What problems is Gladly solving and how is that benefiting you? It's consistently providing a place to house customer interactions. All of the previous information can be viewed from other agents, so that there is a ...

"Great everyday Tool to use Daily"

What do you like best about Gladly? Most helpful thing about Gladly is the fact that all the information is in one spot. I like the fact that you have the customer information in the same spot where you could call, email, or chat. What do you dislike about Gladly? i do not like the fact that you do not have the history information of customers that have been assisted by you throughout the day. What problems is Gladly solving and how is that benefiting you? The ease of access to all customer ...

"Great Ease of Access to Customer Information"

What do you like best about Gladly? The fact that you could easily search customer information by email phone number or name. Also like the fact that all my inboxes are divided and alerts that are given with overdue task. Their are so maany features available that make this a unique tool to use. What do you dislike about Gladly? The fact that I cannot log off other users if they forget to log off What problems is Gladly solving and how is that benefiting you? It has all the customer ...

"Easiest tool that i had use on a job"

What do you like best about Gladly? Everything is super simple and pretty all in just a webpage, i can use it daily for hours, you can do a lot of things, and its super fast What do you dislike about Gladly? to be honest not that much, i can really think of how i would make it better What problems is Gladly solving and how is that benefiting you? The managment of calls is way easier with a tool as gladly

"Really easy to use!!!"

What do you like best about Gladly? It has a lot of tools that make your job really easy and can make a really easy way to help costumers support. What do you dislike about Gladly? Until now I havent been able to find one. What problems is Gladly solving and how is that benefiting you? emails and warranty purposes

"Great Telecommunication Tool"

What do you like best about Gladly? How easy it is to nativagate between calls/customers. What do you dislike about Gladly? The transfer to another group, does have a delay at times. What problems is Gladly solving and how is that benefiting you? Recording calls to assist with quality control

"Gladly"

What do you like best about Gladly? Very easy to use, only press the button of message or call and its ready to use What do you dislike about Gladly? sometime when i need to change the bake to lunch, i need to log in again and then change the option What problems is Gladly solving and how is that benefiting you? sometimes i try to end a call and i have to press a couple of times to finish call

"Gladly Efficiency"

What do you like best about Gladly? Its super easy to use, Ive been using it for the last 40 days and its incredible, it made my work easier. What do you dislike about Gladly? That I did not used it before. I which I knew about Gladly on my last Venture. What problems is Gladly solving and how is that benefiting you? Its preventing triangling information, all the info is connected and ready to use it as a reference at any time.

"The best CRM"

What do you like best about Gladly? The usefulness in managing a customer's profile. The way the call system works, the topic section, everything is very easy to read, to understand where it is and remember it for subsequent calls. The Liveboards feature is increadibly useful in checking the trends to know when the peak hours are. It helps provide better customer support since we don't have to take very long filling information on customers. What do you dislike about Gladly? Sometimes there ...