Gladly Reviews in June 2026: User Ratings, Pros & Cons

"I love everything about gladly because it's very user friendly and accessible."

What do you like best about Gladly? I love the way that the tool is already equipped with spiels, processes, and even channels. in my long-time experience in BPO company, this is the first time that I was able to use a tool that is complete and perfect. What do you dislike about Gladly? I don't like anything in Gladly since this my favorite tool ever since I started working and using it. Probably if I have to suggest 1 thing to add to the tool is probably to make it more colorful and ...

"It is easy to navigate and use."

What do you like best about Gladly? Clear buttons, easy to navigate, and no latency on typing words while using emails, no lag in using chats, awesome timer while using breaks, lunch, and time out button. What do you dislike about Gladly? I honestly don't have any dislike for this tool as I am happy and satisfied using it, and can't think of anything bad about it so far. What problems is Gladly solving and how is that benefiting you? The latency on our previous tool gladly was able to meet ...

"A great platform for Customer Service!"

What do you like best about Gladly? Gladly is awesome! It has multiple great features that help us provide quality customer service. One thing that I love about it is it's very user-friendly with a simple user interface. What do you dislike about Gladly? The downside that I notice with Gladly is the delay in opening the photos or the videos the customers sent us. It can sometimes take up to 10-30 seconds or even a minute. What problems is Gladly solving and how is that benefiting ...

"I really love Gladly, but I do not like taking calls from it."

What do you like best about Gladly? Gladly has everything an agent might need, so we do not have to use twenty more tools. What do you dislike about Gladly? Taking calls with Gladly can be extremely stressful. Customer do not listen, we do not hear customers clearly, etc. What problems is Gladly solving and how is that benefiting you? Gladly solves almost every problem the customer may have immediately so it optimizes response time, which benefits our metrics.

"Experience"

What do you like best about Gladly? We only use one tool for all channels... What do you dislike about Gladly? What I dislike in Gladly is difficult in checking for productivity. What problems is Gladly solving and how is that benefiting you? Gladly helps us avoid the ticket manipulation and we can see all the previous correspondence from all channels in 1 ticket.

"Gladly is user friendly."

What do you like best about Gladly? The most helpful abaout gladly, it is easy to see the conversation of the previous interaction. What do you dislike about Gladly? The downside would be is I can't use the Grammarly in gladly. What problems is Gladly solving and how is that benefiting you? In our previous tool, the conversation would be different in every reached out, but right now all the interaction is in one ticket.

"Gladly is like a second brain for a CX Associate"

What do you like best about Gladly? I felt like Gladly was as though someone took exactly every tool I needed to do the best CX work I can, and just made that all into a single platform. Every tool works smoothly to help me work my best. What do you dislike about Gladly? I wish that Gladly had a dark mode - I have some pretty intense eye strain from the day-to-day of my job and the option to switch to dark mode or customize the color would be amazing in the future! What problems is Gladly ...

"Great time with Gladly. Seamless experience."

What do you like best about Gladly? Gladly provides a seamless experience for all Customer Service Representatives - giving a lot of options to contact consumers and integration with other helpful apps. What do you dislike about Gladly? There are times when sending an email encounters errors even though the customer's email is valid. Also, there are times when it cannot automatically detect spam emails, and they're routed to the queue. What problems is Gladly solving and how is that ...

"Gladly is an intuitive and user friendly platform for communication"

What do you like best about Gladly? Emails are easy to navigate, and it's helpful to see open communication with customers so you don't miss anything. What do you dislike about Gladly? If there were a way to retroactively go back and alter away statuses, that would be helpful in case of mistakes What problems is Gladly solving and how is that benefiting you? They often help me find missing customers if I'm unable to find them in our data. It's helpful that I can leave details notes and ...

"Very user friendly"

What do you like best about Gladly? resourceful and the features of the tool What do you dislike about Gladly? we are having a hard to hit the productivity What problems is Gladly solving and how is that benefiting you? everything! it is easy for us to communicate with the clients