Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Gladly is great with a few consistent bugs"

What do you like best about Gladly? Answers are nearby and convenient = it's easy to navigate What do you dislike about Gladly? Consistent bugs. The ringtone is honestly the worst part. I have some sensory sensitivities and wish I could change the tone to something less overwhelming What problems is Gladly solving and how is that benefiting you? Keeping a lot of information in one place

"year of experience after transitioning to gladly"

What do you like best about Gladly? I like the ease of using the different channels What do you dislike about Gladly? wish connecting accounts was smoother, tickets often bounce to different agents when just closed instead of back to who worked it last. wish integrating other formats was easier What problems is Gladly solving and how is that benefiting you? makes categorizing tickets very easy and helps us respond to our customers better

"MAKING MY JOB A LOT EASIER"

What do you like best about Gladly? It helps make my job more accessible by adding a lot of speed to the process and also by giving extra info from the customer avoiding unnecessary questions for them What do you dislike about Gladly? the only thing that I would change is the ability to use apps like Grammarly within gladly What problems is Gladly solving and how is that benefiting you? it is working and adding more shortcuts to the info required by our customers this making the process a ...

"Clean platform and very user-friendly"

What do you like best about Gladly? The visibility of necessary information and the Gladly answers section! What do you dislike about Gladly? When it shows you multiple profiles to merge but then doesn't allow it to occur What problems is Gladly solving and how is that benefiting you? Gladly solves the need for an easy-to-use customer service platform that communicates well with existing systems!

"Excellent Experience"

What do you like best about Gladly? Easier communication with customers and very friendly insights builder for reports creation. What do you dislike about Gladly? None as of now. Gladly is improving time to time and will surely meet more of our expectations in the future. What problems is Gladly solving and how is that benefiting you? Problems with consolidating the different channels of reach outs from customers and having only one thread per customer for better customer experience.

"Well organized for what I do"

What do you like best about Gladly? It is well organized. I like that systems can be linked. Multiple communication methods seen at once for the same customer. What do you dislike about Gladly? Sometimes hard to search for a profile. Glitches at times and will not let you answer the phone. Is cleared up typically with closing out and reopening the software. What problems is Gladly solving and how is that benefiting you? It has helped to better organize communications for others in the ...

"Experience with Gladly."

What do you like best about Gladly? It helps us resolve issues more efficiently compared with other customer service tools, but same with other tools, there are still areas to improve. If Gladly can address these small issues, it can become a wholesome tool for customer service. I like the feature, how Gladly looks, and how it boosts our skills by offering us relevant spiels to different customer concerns. What do you dislike about Gladly? It's a bit tricky at times when a member reaches ...

"Great!"

What do you like best about Gladly? It helps us to cater to members' concerns in an effortless way. Also, the platform doesn't allow tickets to go past SLA and made an assurance to the customers that their concerns will be catered quickly. What do you dislike about Gladly? Nothing much to dislike about the platform as it is already great! However, there are times that we are having a hard time locating our previous tickets if we want to review them. What problems is Gladly solving and how ...

"Gladly is a great forum for communicating with customers"

What do you like best about Gladly? How fast and efficient it is to work with What do you dislike about Gladly? The answers template can be very time-consuming. Would be great if they were labeled more clearly What problems is Gladly solving and how is that benefiting you? Its a great forum for customers to reach to CX to resolve their problems. And how quickly we can go to the links that takes us to the customers orders and profiles.

"The tool is convenient and easy."

What do you like best about Gladly? You can manage and focus a specific ticket in every interaction. What do you dislike about Gladly? It does not have enough shortcut keys for composing messages. What problems is Gladly solving and how is that benefiting you? In creating tasks and notes to make sure every interaction is properly handled