Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Great system for puling up all past conversations from customers across several different channels."

What do you like best about Gladly? Being able to see all previous conversations easily once the customer comes on the phone. What do you dislike about Gladly? If a company has a profile, many people from different phone numbers using similar emails may be calling and the profile and name gets confusing What problems is Gladly solving and how is that benefiting you? Making sure to add the correct information to each profile and to link and unlink profile when necessary

"Gladly is such a good tool and give you confident doing your work."

What do you like best about Gladly? are you can research into a profile anytime. What do you dislike about Gladly? at the moment there is anything that I dislike, for me is good. What problems is Gladly solving and how is that benefiting you? You can have profile info from who is calling or chatting and it's helpful to have that info with you.

"Gladly helps me stay organized!"

What do you like best about Gladly? Allows me to keep track of all my contacts calls/chats, and history. Cut and paste images, send images, and links. What do you dislike about Gladly? Sometimes Gladly does stall a bit, or has issues loading. This is an easy fix clearing cookies/cache most of the time! What problems is Gladly solving and how is that benefiting you? Gladly keeps track of my customer's history and contact information.

"I am so glad to use Gladly!"

What do you like best about Gladly? It is the best tool for customer service I've had experienced! It is super user friendly and simple to understand but at the same time offers a wide range of option to complete your work and give you all the insights for every interaction. What do you dislike about Gladly? It really depends on your internet connection to show up the full history for a customer, so if you are not getting a good connection you might need to refresh it a few times. What ...

"Best user-friendly and useful tool ever!"

What do you like best about Gladly? It is amazing how user-friendly the tool is and the design is flawless. Easy to navigate and provides the answers to every concern of our members. It has one conversation only and it makes it easy to backread the previous conversation. What do you dislike about Gladly? The only drawback I have with Gladly is the organization of the inbox. Sometimes it gets messed up when other people are assigned to a conversation. Also, the notifications for some task ...

"very efficient"

What do you like best about Gladly? responsiveness and real-time reply, customer engagement What do you dislike about Gladly? time management is very poor, would have been better What problems is Gladly solving and how is that benefiting you? customer gets realtime resolution for their queries and customers engegement is very smooth.

"Gladly rocks!"

What do you like best about Gladly? you can set a task and do a follow up if needed What do you dislike about Gladly? it will be reassigned back to queue after a couple of hours when it's almost due. What problems is Gladly solving and how is that benefiting you? the reassignment guidelines. when it's get routed back to queue.

"easy to access"

What do you like best about Gladly? At first , i was apprehensive to use Gladly, i had been trained on something completely different, but after i started using Gladly , i found it to be so much easier and the helpful side bar bookmarks puts the greetings and goodbyes at your fingertips!! I LOVE IT!! What do you dislike about Gladly? It's not easy to just call a lead when you are not in the phone with a customer What problems is Gladly solving and how is that benefiting you? Tips & Tricks ...

"This software was friendly, easy to use, does not have delay and it has good capacity of storage."

What do you like best about Gladly? In one software I can interact in three different ways with customers and coworkers, if I need to look for some information for an order, the search option is a great tool. When I am coaching, it allows me to hear the call of my coachees What do you dislike about Gladly? Sometimes I need to fix something on the order, and I need more time, but I do not want to be unavailable and the system gives me a new call. My schedule versus availability drops if I ...

"Gladly makes it super easy to view all the customer's interactions in one place."

What do you like best about Gladly? I like how Gladly shows all types of interactions with the customer and is also linked to the company's system that we use for orders. It makes it super convenient. What do you dislike about Gladly? I haven't found anything that I dislike yet. Moving the conversations to the side has helped me know what's in my "inbox." Everything is still easy to use and we are able to do more in Gladly now to directly interact with orders to a certain ...