Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Very useful and helpful. It makes the work easier and faster."

What do you like best about Gladly? Very relevant as it makes my task/work easier and faster. This is very recommendable for other companies to use. What do you dislike about Gladly? I don't think I am disliking some features of this tool as I have experienced the best on this. Everything is excellent! What problems is Gladly solving and how is that benefiting you? It makes everything easier as it provides accurate details that help me a lot with my work.

"Best Approach to Customer Service"

What do you like best about Gladly? The best thing about Gladly - is its customer-centered approach to the customers' inquiries; the entire history of all previous communication, no matter emails, calls, texts or chats. What do you dislike about Gladly? The only downside is when the caller doesn't leave a voicemail and hangs up before being assigned to an agent; the call closes automatically without ever notifying the agents that there was a call. Per our policy, we call back everyone, no ...

"Best Approach to Customer Service"

What do you like best about Gladly? The best thing about Gladly - is its customer-centered approach to the customers' inquiries; the entire history of all previous communication, no matter emails, calls, texts or chats. What do you dislike about Gladly? The only downside is when the caller doesn't leave a voicemail and hangs up before being assigned to an agent; the call closes automatically without ever notifying the agents that there was a call. Per our policy, we call back everyone, no ...

"All in One, One Stop Tool"

What do you like best about Gladly? Having a tool that has 3 functions at the same time like Emails, Chats and Phones. What do you dislike about Gladly? The task tool where you'll see two heads in the left corner. it's confusing me What problems is Gladly solving and how is that benefiting you? Our Members reaching out about there orders and we can respond to there queries more effectively.

"Good experience"

What do you like best about Gladly? have a profile with all the necessary content to address concerns What do you dislike about Gladly? some reports are difficult share with my colleagues What problems is Gladly solving and how is that benefiting you? Improve customer contact to provide faster and more efficient information

"Pretty good for customer service"

What do you like best about Gladly? I like seeing every interaction we've had with the customer in a single window. It's good for tracking previous communications and knowing what has been done to solve the customer's issues. What do you dislike about Gladly? There is not much I dislike, except maybe the random glitches that rarely happen: like a conversation that keeps getting routed to different agents, or Gladly not giving a notification when a new conversation appears in your ...

"Good experience"

What do you like best about Gladly? have a profile with all the necessary content to address concerns What do you dislike about Gladly? some reports are difficult share with my colleagues What problems is Gladly solving and how is that benefiting you? Improve customer contact to provide faster and more efficient information

"Gladly is the best customer service communication tool I have used so far."

What do you like best about Gladly? I like the task feature the most as it keeps me updated on my conversations and tasks. I can freely adjust the time, comment, and see the timeline of what transpired while the task was up. What do you dislike about Gladly? I kind of dislike being unable to use grammar checkers/tools for Gladly such as Grammarly. I also do not like that SMS and Chats are considered one channel when they should be separated. What problems is Gladly solving and how is that ...

"Gladly is the best customer service communication tool I have used so far."

What do you like best about Gladly? I like the task feature the most as it keeps me updated on my conversations and tasks. I can freely adjust the time, comment, and see the timeline of what transpired while the task was up. What do you dislike about Gladly? I kind of dislike being unable to use grammar checkers/tools for Gladly such as Grammarly. I also do not like that SMS and Chats are considered one channel when they should be separated. What problems is Gladly solving and how is that ...

"It has been helping us provide the best customer service a customer should receive."

What do you like best about Gladly? It has keyboard shortcuts that make us non-voice workers work efficiently. The answer tab searches for more accessible solutions. What do you dislike about Gladly? The only downside of the Gladly is that it doesn't have the option for us to customize and save our own speeches. What problems is Gladly solving and how is that benefiting you? Being able to provide customer service in real-time and efficiently.