Gladly Reviews in August 2026: User Ratings, Pros & Cons

"great work expierence"

What do you like best about Gladly? it has a great menu, and interface, i would like to have the choice of a nighttime theme but it is great What do you dislike about Gladly? i believe that having a choice between a whit and black backgroung would be great What problems is Gladly solving and how is that benefiting you? we can get to reach customers

"Effective and knowledgeable team"

What do you like best about Gladly? The hands-on service with the team is probably one of the things I think elevates Thankful's offerings compared to their competitors. What do you dislike about Gladly? It can be hard to tell at a glance what the service might be able to do, so it does require a lot of hand-holding to adjust processes, and a complicated process can be a bit much to automate fully. What problems is Gladly solving and how is that benefiting you? Our first response time has ...

"An intuitive CX system that puts the customer first"

What do you like best about Gladly? The best thing about using Gladly is that I have all customer interactions available whenever I speak with them. Therefore, it helps me comprehensively understand their current situation and any relevant past experiences (good and bad). What do you dislike about Gladly? While I love having the customer's complete account available whenever I speak with them, it also can mean a lot of information to sift through to find the relevant bits. What problems is ...

"Excellent layout and ease of use."

What do you like best about Gladly? Easy to use, and organized. Compatibility with other programs. What do you dislike about Gladly? Gladly answers search function. Without the just right keyword it can take awhile to find the best answer. Recommendations to others considering Gladly: Very user-friendly and easy to use. What problems is Gladly solving and how is that benefiting you? Finding customers by phone number and emails is very helpful. Benefits are being able to address customer ...

"Efficient"

What do you like best about Gladly? The members' concerns are streamlined. It's easier to understand the member's issue since all channel are interrelated. What do you dislike about Gladly? I think it would be best if there were a separate window/tab for a chat. It's kinda difficult to go through all channel conversations of the same member since the chat transcript is long. What problems is Gladly solving and how is that benefiting you? The answers/spiels to issues are easy to access

"Easy and Efficient"

What do you like best about Gladly? I love how Gladly caters to our needs as a company. It really helps make our job easier. What do you dislike about Gladly? Honestly... nothing. Gladly has been nothing but a big help. Its easy to use. Looks good. We have had instances of needing updates to help us work better, and Gladly has provided those updates. So what is there to dislike about a company that helps ? Recommendations to others considering Gladly: Do it. I am not sure what my company ...

"Easy and Efficient"

What do you like best about Gladly? I love how Gladly caters to our needs as a company. It really helps make our job easier. What do you dislike about Gladly? Honestly... nothing. Gladly has been nothing but a big help. Its easy to use. Looks good. We have had instances of needing updates to help us work better, and Gladly has provided those updates. So what is there to dislike about a company that helps ? Recommendations to others considering Gladly: Do it. I am not sure what my company ...

"Gladly is pretty user friend and integrated."

What do you like best about Gladly? Canned answers are available to choose from. The customer information is stored well and very easy to access. The links to get out to other systems are integrated well. What do you dislike about Gladly? Not being able to have multiple tabs open at once. The notifications are also very intrusive at times and don't just flash up and then go away. I would like a quick notification and then it disappear. It lingers a bit. What problems is Gladly solving and ...

"Efficient"

What do you like best about Gladly? The members' concerns are streamlined. It's easier to understand the member's issue since all channel are interrelated. What do you dislike about Gladly? I think it would be best if there were a separate window/tab for a chat. It's kinda difficult to go through all channel conversations of the same member since the chat transcript is long. What problems is Gladly solving and how is that benefiting you? The answers/spiels to issues are easy to access

"Very useful and helpful. It makes the work easier and faster."

What do you like best about Gladly? Very relevant as it makes my task/work easier and faster. This is very recommendable for other companies to use. What do you dislike about Gladly? I don't think I am disliking some features of this tool as I have experienced the best on this. Everything is excellent! What problems is Gladly solving and how is that benefiting you? It makes everything easier as it provides accurate details that help me a lot with my work.