Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Very easy to work with and handles any issues in a very quick manner."

What do you like best about Gladly? Starting to use Thankful has lightened the load on our agents immensely. What do you dislike about Gladly? So far there haven't been any downsides. What problems is Gladly solving and how is that benefiting you? Thankful is handling the major overflow of email contacts, leaving our agents free to speak with customers on the phone.

"Thankful has been very useful"

What do you like best about Gladly? Thankful has allowed our team to tend to more high-level complex customer questions and issues by answering the low-hanging fruit tickets. My team loves it, and the fact that Thankful transfers complex tickets to suitable agents helps keep everything organized and efficient. What do you dislike about Gladly? So far, there isn't anything we don't like. AI tech will not be perfect, and it's not human, so all expectations have been exceeded and met to our ...

"Overall good and recommended, however needs improvement in organization of conversations."

What do you like best about Gladly? Easy to access members' details since everything is under one conversation. Easy to access liveboards, reports, and answers. Additionally the overall feature is pleasing to the eyes. What do you dislike about Gladly? Disorganized look for conversations & tasks. Makes it hard to locate an assigned task/conversation since the view for conversations/tasks is fitted on one side. What problems is Gladly solving and how is that benefiting you? Gladly is helping ...

"Gladly Lovely"

What do you like best about Gladly? What I like the best about Gladly is that you can manage time and tasks all at one website and that it is easy to use, no hassle at al. It is just simple and nice. What do you dislike about Gladly? I honestly do not dislike anything about Gladly, it is super easy and it takes no time to do whatever you need to do. I can be working and managing task at the same time. What problems is Gladly solving and how is that benefiting you? Gladly is helping me solve ...

"Great product with an amazing team"

What do you like best about Gladly? Thankful's tool makes using AI to reply to common support inquiries super easy. It allows for easy customization of replies and in the off chance it gets things incorrect, it's very easy to report the issue and refine the machine learning to make sure it doesn't make that mistake again. What do you dislike about Gladly? While powerful, the interface requires knowledge of some code to get the most use out of the tool. This often means you're dependent on ...

"Sheer smorgasbord of cool software to try out!"

What do you like best about Gladly? I love the interface for this. It is clean, crisp and cheerful and easy to navigate the enormous amount of software options. Many of them you can try for free and there are often deals available as well. The review section is really extensive with both video and written reviews. The reviews cover what is liked and disliked about each program so that there is a balanced and more real picture of what is on offer. There is product information offered for ...

"TRUE out of the box solution for chat & email AI"

What do you like best about Gladly? The Thankful team is incredibly intuitive when it comes to making suggestions and proactively creating solutions to any pain points you'd like to solve with their software. They make implementation a breeze and are incredibly efficient and organized. What do you dislike about Gladly? They're mainly a west coast team, in my experience - so time zones can be difficult... But not a deal breaker! They do their best to make themselves available. What problems ...

"An intuitive CX system that puts the customer first"

What do you like best about Gladly? The best thing about using Gladly is that I have all customer interactions available whenever I speak with them. Therefore, it helps me comprehensively understand their current situation and any relevant past experiences (good and bad). What do you dislike about Gladly? While I love having the customer's complete account available whenever I speak with them, it also can mean a lot of information to sift through to find the relevant bits. What problems is ...

"Thankful.AI saves us time and money"

What do you like best about Gladly? Thankful is a great platform in terms of allowing us to automate tickets that cause us a lot of work and time by our team. Whether it is something simple we do not need to waste time on anymore or if it is time we are spending on a complicated ticket we can where we can speed up the progress, its is an amazing platform and a great team to work with. What do you dislike about Gladly? Nothing in all honesty. I can see where some people might not see it as ...

"great work expierence"

What do you like best about Gladly? it has a great menu, and interface, i would like to have the choice of a nighttime theme but it is great What do you dislike about Gladly? i believe that having a choice between a whit and black backgroung would be great What problems is Gladly solving and how is that benefiting you? we can get to reach customers