Gladly Reviews in June 2026: User Ratings, Pros & Cons

"The best working app I've ever used"

What do you like best about Gladly? How easy is it to find all you need! You have access to the whole interaction history and can reach out through the channel that works better for you! Simple and really useful! What do you dislike about Gladly? So far, sometimes I've gotten some reports about getting interactions from different channels while working on a different one. Like getting calls when my agent is working on chats. What problems is Gladly solving and how is that benefiting ...

"I love the interface"

What do you like best about Gladly? Handling conversations. We can solve the conversations right after we end the conversations. What do you dislike about Gladly? Idle chats with offline customers are still in the queue What problems is Gladly solving and how is that benefiting you? It is easy to navigate and cater to our customers

"Lectric eBikes"

What do you like best about Gladly? All conversations are in one place. We really like how efficient it has made us and the team doesn't feel that we have to look at different places for information. What do you dislike about Gladly? We do not like that calls drop when we are busy because either the system can't handle it or it could be our Internet providers. I don't like that the timer cannot be turned off for some people, it is either all or nothing. What problems is Gladly solving and ...

"Lectric eBikes"

What do you like best about Gladly? All conversations are in one place. We really like how efficient it has made us and the team doesn't feel that we have to look at different places for information. What do you dislike about Gladly? We do not like that calls drop when we are busy because either the system can't handle it or it could be our Internet providers. I don't like that the timer cannot be turned off for some people, it is either all or nothing. What problems is Gladly solving and ...

"Alorica Philippines"

What do you like best about Gladly? I like how gladly were able to update the tool as daily as they can, due to those update agents were able to assist their callers easier What do you dislike about Gladly? The this that I do not like about Gladly it is harder to used when you from home it always says about connectivity and such What problems is Gladly solving and how is that benefiting you? answers calls, checking the knowledge-based or the main resources that agents are using

"Alorica Philippines"

What do you like best about Gladly? I like how gladly were able to update the tool as daily as they can, due to those update agents were able to assist their callers easier What do you dislike about Gladly? The this that I do not like about Gladly it is harder to used when you from home it always says about connectivity and such What problems is Gladly solving and how is that benefiting you? answers calls, checking the knowledge-based or the main resources that agents are using

"Gladly is a very friendly platform"

What do you like best about Gladly? The most helpful of Gladly is that we can be on the phone/chat with customers and at the same time we can have access to whatever the customer needs us to check, this is a feature that not all the systems allow you. What do you dislike about Gladly? I'm very new to Gladly and haven't had much issues but sometimes I can't hear the calls or I have issues with other interactions. Nothing too difficult but it would be nice to always have a smooth ...

"Gladly is a very friendly platform"

What do you like best about Gladly? The most helpful of Gladly is that we can be on the phone/chat with customers and at the same time we can have access to whatever the customer needs us to check, this is a feature that not all the systems allow you. What do you dislike about Gladly? I'm very new to Gladly and haven't had much issues but sometimes I can't hear the calls or I have issues with other interactions. Nothing too difficult but it would be nice to always have a smooth ...

"Really good, really intuitive."

What do you like best about Gladly? Gladly is a really easy platform to get used to, it has a really simple user interface that allows for quick changes and easy traveling between all the tabs and options that it offers as a system. What do you dislike about Gladly? Sometimes the system can drop out or kick you out unexpectedly, it also can show connection errors or problems when connecting with devices; although a rare occurrence, it can happen. What problems is Gladly solving and how is ...

"Easy to use, very friendly"

What do you like best about Gladly? The way how you change channels and find all the information available What do you dislike about Gladly? The way how some interactions disappear and you are not able to retrieve What problems is Gladly solving and how is that benefiting you? that everything is connected and link to each interaction