Gladly Reviews in May 2025: User Ratings, Pros & Cons

"All the tools you need in a single page."

What do you like best about Gladly? This system is incredibly user-friendly, and can be operated by anyone with ease. All the essential information is readily available on the first page, simplifying both training and modifications. This comprehensive tool is designed to handle everything, and keeping detailed records of all changes makes it effortless to review logs and identify the person responsible for the changes. What do you dislike about Gladly? The front page and visual aids should ...

"Gladly the easiest tool to use"

What do you like best about Gladly? That you can see the number of calls and emails so you can have an idea if its back 2 back or not What do you dislike about Gladly? That it doesn't let you time between the calls, and you can't change the color of the gladly, i wanted pink What problems is Gladly solving and how is that benefiting you? At least it doesn't have an income call until yo clicked on close and next

"Gladly Review"

What do you like best about Gladly? I like that Gladly is very easy to use and that it always looks like it has answers for every question my customers ask I also like the layout because it is simple and easy to navigate What do you dislike about Gladly? I wouldn't say I like that sometimes the information moving back and forward from the other website we use (zingtree) does not get adequately imported into each other, and that confuses me when finishing my interactions What problems is ...

"gladly has very helpful tools"

What do you like best about Gladly? i like that directs me into the right tools to help customers What do you dislike about Gladly? nothing yet gladly has helpful tools it takes you to the right help What problems is Gladly solving and how is that benefiting you? troubloe shooting

"Loved GLADLY"

What do you like best about Gladly? Loved all of the content and speakers that attended. It is a way to get motivated for your team. I met great people and learned so much, thank you! Ease of Use What do you dislike about Gladly? No cons, personally for me it was what I was looking for. What problems is Gladly solving and how is that benefiting you? We have all records from previous cases and we can handle calls fasters

"Gladly is great."

What do you like best about Gladly? How we can keep track of the information from the clients. What do you dislike about Gladly? Nothing at the moment, everything is great. What problems is Gladly solving and how is that benefiting you? To find the client information and easy to contact them via phone.

"Great for finding answers when working fast."

What do you like best about Gladly? How easy it is to navigate through the system, very easy to use and very usefull. What do you dislike about Gladly? Can glitch out sometimes when using it. Sometimes the phone keeps ringing. What problems is Gladly solving and how is that benefiting you? It benefits me in my everyday work day with helping me find the answers quickly.

"Very easy to use"

What do you like best about Gladly? Texting and talking to people is awesome we could send images and videos, and I can provide good customer service. I use it daily and is also really easy to intergrate with it. What do you dislike about Gladly? Do not have one at the moment, but it has been very useful for me till now. What problems is Gladly solving and how is that benefiting you? Helps me resolve the issue of any consumer and also helps me keep Data for future calls or emails that come ...

"AMAZING"

What do you like best about Gladly? I love how user freindly it is . Nice an simple to use What do you dislike about Gladly? There is nothing I would dislike about it What problems is Gladly solving and how is that benefiting you? Gladly allows me to connect easily with my customer by giving many ways to reach out rather that be text,email, or calling

"i love gladly"

What do you like best about Gladly? How i am able to contact customers fast and eas wether its phone call or email. and i also like how it keeps track of what customers i work with. What do you dislike about Gladly? nothing yet. everything has been working good What problems is Gladly solving and how is that benefiting you? customer service