Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Gladly has been a game changer!"

What do you like best about Gladly? Gladly is very easy to use, insightful, gives you room to be super creative and provide customers the best experience possible. What do you dislike about Gladly? I was a little confused at first, on how to use it and how customers are routed to agents. What problems is Gladly solving and how is that benefiting you? Gladly helps solve cherry-picking among agents, and helps give priority to a certain group of customers of your choice. that benefits our ...

"Easy, Breezy, User-Friendly"

What do you like best about Gladly? I like that Gladly is very easy to use. I did not have a hard time understanding how it worked during my training. It is straightforward to work on my customer's tickets, like finding those closed tickets that I need to put additional notes. I like that we can now write notes and tag our teammates for specific tasks. What do you dislike about Gladly? I do not have anything I dislike about Gladly since it makes my life easy, as well as my colleagues. It is ...

"Easy, Breezy, User-Friendly"

What do you like best about Gladly? I like that Gladly is very easy to use. I did not have a hard time understanding how it worked during my training. It is straightforward to work on my customer's tickets, like finding those closed tickets that I need to put additional notes. I like that we can now write notes and tag our teammates for specific tasks. What do you dislike about Gladly? I do not have anything I dislike about Gladly since it makes my life easy, as well as my colleagues. It is ...

"Gladly has been a game changer!"

What do you like best about Gladly? Gladly is very easy to use, insightful, gives you room to be super creative and provide customers the best experience possible. What do you dislike about Gladly? I was a little confused at first, on how to use it and how customers are routed to agents. What problems is Gladly solving and how is that benefiting you? Gladly helps solve cherry-picking among agents, and helps give priority to a certain group of customers of your choice. that benefits our ...

"easy access fail handling"

What do you like best about Gladly? Helpful, fast handling, easy to learn on gladly What do you dislike about Gladly? Nothing to dislike on how to work, the flow of information What problems is Gladly solving and how is that benefiting you? no problems yet on gladly

"Glad to have Gladly!"

What do you like best about Gladly? Transparency - the ability to see and manage everything in one place. What do you dislike about Gladly? IVR could be more user-friendly. Agents have reported receiving new calls directly from the queue immediately after ending another one (in spite of the delay we established in Settings). Lack of email or other alerts to those not logged into Gladly when they have a new message/task. What problems is Gladly solving and how is that benefiting you? The ...

"Gladly is a TOP NOTCH customer service platform!"

What do you like best about Gladly? Gladly Support has been stellar in every situation. They are quick to respond and are genuinely interested in making sure their customers (Gladly Users) can serve their customers! What do you dislike about Gladly? I believe that the onboarding of Gladly was a little difficult. I think it would be beneficial, to have a specific contact assigned to accounts. I would love to know that if I need assistance, I would have a direct line of contact with a name ...

"Glad to have Gladly!"

What do you like best about Gladly? Transparency - the ability to see and manage everything in one place. What do you dislike about Gladly? IVR could be more user-friendly. Agents have reported receiving new calls directly from the queue immediately after ending another one (in spite of the delay we established in Settings). Lack of email or other alerts to those not logged into Gladly when they have a new message/task. What problems is Gladly solving and how is that benefiting you? The ...

"Gladly is a TOP NOTCH customer service platform!"

What do you like best about Gladly? Gladly Support has been stellar in every situation. They are quick to respond and are genuinely interested in making sure their customers (Gladly Users) can serve their customers! What do you dislike about Gladly? I believe that the onboarding of Gladly was a little difficult. I think it would be beneficial, to have a specific contact assigned to accounts. I would love to know that if I need assistance, I would have a direct line of contact with a name ...

"The best working app I've ever used"

What do you like best about Gladly? How easy is it to find all you need! You have access to the whole interaction history and can reach out through the channel that works better for you! Simple and really useful! What do you dislike about Gladly? So far, sometimes I've gotten some reports about getting interactions from different channels while working on a different one. Like getting calls when my agent is working on chats. What problems is Gladly solving and how is that benefiting ...