Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Easy to handle"

What do you like best about Gladly? Liveaboards and manage the system and responses and templated from gladly, the chats with the customer and email and how to assist customers also I love phone call queue that many associates can assist customers real quick. Love the gladly since I first use it because is easy to handle and to look up our customer information with the email or name. Also, I like the coach's permission to allow me to track calls and listen to them. We can also create notes ...

"Great platform to work remotely"

What do you like best about Gladly? taking interactions becomes very easy because you have tools at your disposal. In addition to having this facility, there are templates that streamline the customer service experience What do you dislike about Gladly? There's nothing I want to change about Gladly, but sometimes the flaws do show up. It is common for them to randomly assign you interactions or for there to be failures in their receptive audio etc. What problems is Gladly solving and how is ...

"Great platform to work remotely"

What do you like best about Gladly? taking interactions becomes very easy because you have tools at your disposal. In addition to having this facility, there are templates that streamline the customer service experience What do you dislike about Gladly? There's nothing I want to change about Gladly, but sometimes the flaws do show up. It is common for them to randomly assign you interactions or for there to be failures in their receptive audio etc. What problems is Gladly solving and how is ...

"gladly experience"

What do you like best about Gladly? and easy platform, easy to use, friendly What do you dislike about Gladly? it's super slow sometimes, sometimes puts you on another thing that you don't want, or not logged in correctly What problems is Gladly solving and how is that benefiting you? phones, chats and the emails

"Easy to handle"

What do you like best about Gladly? Liveaboards and manage the system and responses and templated from gladly, the chats with the customer and email and how to assist customers also I love phone call queue that many associates can assist customers real quick. Love the gladly since I first use it because is easy to handle and to look up our customer information with the email or name. Also, I like the coach's permission to allow me to track calls and listen to them. We can also create notes ...

"Good and easy to use"

What do you like best about Gladly? Good and easy to use. Friendly to use in work environment. What do you dislike about Gladly? Sometimes, gladly is not working as it is supposed to. Not to many times have had happened What problems is Gladly solving and how is that benefiting you? Gladly is the software we use to help the customer service at Crate and Barrel

"the simplicity of the program makes my job and multitasking rythm much easier"

What do you like best about Gladly? linking and merging customer profiles helps allot when multi profiles exist What do you dislike about Gladly? some times the program glitches without allowing info to be saved causing info to get lost and restarting the process over again What problems is Gladly solving and how is that benefiting you? customer service is less stressing , allowing agent to calm angry customers while multi tasking

"the simplicity of the program makes my job and multitasking rythm much easier"

What do you like best about Gladly? linking and merging customer profiles helps allot when multi profiles exist What do you dislike about Gladly? some times the program glitches without allowing info to be saved causing info to get lost and restarting the process over again What problems is Gladly solving and how is that benefiting you? customer service is less stressing , allowing agent to calm angry customers while multi tasking

"easy to use"

What do you like best about Gladly? it's really easy to find interactions, and you can contact the customer by any contact they have on file all in one site! What do you dislike about Gladly? Sometimes it glitches, so if I am in a queue for mail I may receive a call instead or sometimes you have to reload because it's not showing any interactions at all What problems is Gladly solving and how is that benefiting you? Customers can rate my customer service through Gladly and I can now see my ...

"very easy to handle and to understand"

What do you like best about Gladly? very straightforward to learn and how to manage it, it tooked me couple of days to get a good hang of it but i finally was able to understood the whole system my self What do you dislike about Gladly? sometimes calls are not very easy to answer but i dont know if its with gladly or something else. other then that i have no issues, maybe working on improving the call quality What problems is Gladly solving and how is that benefiting you? its my tool of ...