Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Gladly is such a great program that 9x out of 10 you will find the answers you need"

What do you like best about Gladly? The thing I like the best is how easy it is to search for a topic What do you dislike about Gladly? I can't tell you what I dislike about glady What problems is Gladly solving and how is that benefiting you? Gladly biggest problem solver for me is the templates. I like how it goes into detail

"Gladly Review"

What do you like best about Gladly? It encompasses everything that is needed in a business account What do you dislike about Gladly? If won't allow you to move on if mistakes are made What problems is Gladly solving and how is that benefiting you? It takes care of email, phone & chat

"Ideal Communication Platform"

What do you like best about Gladly? The ability to quickly change prewritten answers and allow them to auto-populate a topic for the conversation. It is also so easy to sync Gladly with our other platforms. What do you dislike about Gladly? We had an issue with Gladly a few weeks ago that caused us to shut down the live interactions. Additionally, I would like to be able to reopen a conversation before typing and submitting a response. What problems is Gladly solving and how is that ...

"Great platform to use, its complete and user friendly"

What do you like best about Gladly? The fact that you can receive help very quickly and that it is complete and have a lot of tools to work with What do you dislike about Gladly? It is very difficult to pull reports with current data What problems is Gladly solving and how is that benefiting you? multiple channels can be open simultaneously

"Great platform to work remotely"

What do you like best about Gladly? taking interactions becomes very easy because you have tools at your disposal. In addition to having this facility, there are templates that streamline the customer service experience What do you dislike about Gladly? There's nothing I want to change about Gladly, but sometimes the flaws do show up. It is common for them to randomly assign you interactions or for there to be failures in their receptive audio etc. What problems is Gladly solving and how is ...

"Gladly has been an effortless and seamless experience"

What do you like best about Gladly? Having all of the information readily available What do you dislike about Gladly? sometimes come across weird glitchy tech issues What problems is Gladly solving and how is that benefiting you? the ease of contacting customers on multiple platforms

"Easy to handle"

What do you like best about Gladly? Liveaboards and manage the system and responses and templated from gladly, the chats with the customer and email and how to assist customers also I love phone call queue that many associates can assist customers real quick. Love the gladly since I first use it because is easy to handle and to look up our customer information with the email or name. Also, I like the coach's permission to allow me to track calls and listen to them. We can also create notes ...

"Easiest system ever."

What do you like best about Gladly? How easy is it to use. I feel like everyone could use it and doing it more than fine since the first time they try it, it is fast, cute, and looks organized, I always say to my friends that work in similar environments as I do and are always complaining about the systems they use, that mine is the best, is so easy to understand that reminds me the books "math for dummies" I just love gladly. What do you dislike about Gladly? I'm not sure if there is ...

"GLADLY PERFORMANCE"

What do you like best about Gladly? The way everything is customized is just an easy experience to work, is a fast experience on chats and SMS; we can help not 1 but several customers simultaneously, which is very productive. What do you dislike about Gladly? i really do not dislike anything about the system, i actually think is very productive, can have a lot of workers, helping a lot of cx at the same time, i think gladly is working pretty well. What problems is Gladly solving and how is ...

"GLADLY PERFORMANCE"

What do you like best about Gladly? The way everything is customized is just an easy experience to work, is a fast experience on chats and SMS; we can help not 1 but several customers simultaneously, which is very productive. What do you dislike about Gladly? i really do not dislike anything about the system, i actually think is very productive, can have a lot of workers, helping a lot of cx at the same time, i think gladly is working pretty well. What problems is Gladly solving and how is ...