Gladly Reviews in May 2025: User Ratings, Pros & Cons

"The UI is very friendly to use."

What do you like best about Gladly? it has a lot of options like placing the task and even with a date on it so you can know when to assist your customer. also, the fact that you can have SMS, EMAILS, and PHONE Calls in an intuitive way. What do you dislike about Gladly? there is not too much to say about something wrong with Gladly, but sometimes I´m working I have seen that my bubble/queue was off and that information from customers gets duplicated and the interaction can be reseted What ...

"Gladly as a New User"

What do you like best about Gladly? I appreciate how all of the information is available across the program so that we can merge client records and view alternate listings for clients. The comprehensive data fields are nice as well, allowing us to track multiple demographic points. It's convenient to be able to email, text and call from the application as well, all on the fly. What do you dislike about Gladly? I sometimes receive errors when attempting to update addresses for customers. And ...

"User friendly app!"

What do you like best about Gladly? Seamless transaction in handling tickets. What do you dislike about Gladly? the app sometimes experiences bugs and issues What problems is Gladly solving and how is that benefiting you? on how to answer the client promptly

"Gladly is a dynamic and clear tool for the businesses we entails."

What do you like best about Gladly? How all the information is easy to access and how it let's you merge multiple profiles in case the person is contacting us from different devices, there are multiple tools that let's us communicate and work as a team too. What do you dislike about Gladly? Some of the bugs usually take place when merging profiles, the multiple instances when calls get disconnected from refreshing the page; I would love working with a faster, more responsive page. What ...

"Gladly is a dynamic and clear tool for the businesses we entails."

What do you like best about Gladly? How all the information is easy to access and how it let's you merge multiple profiles in case the person is contacting us from different devices, there are multiple tools that let's us communicate and work as a team too. What do you dislike about Gladly? Some of the bugs usually take place when merging profiles, the multiple instances when calls get disconnected from refreshing the page; I would love working with a faster, more responsive page. What ...

"User friendly app!"

What do you like best about Gladly? Seamless transaction in handling tickets. What do you dislike about Gladly? the app sometimes experiences bugs and issues What problems is Gladly solving and how is that benefiting you? on how to answer the client promptly

"Gladly as a New User"

What do you like best about Gladly? I appreciate how all of the information is available across the program so that we can merge client records and view alternate listings for clients. The comprehensive data fields are nice as well, allowing us to track multiple demographic points. It's convenient to be able to email, text and call from the application as well, all on the fly. What do you dislike about Gladly? I sometimes receive errors when attempting to update addresses for customers. And ...

"One of the most good software I have seen for costumer service, it have to fix some weak spots"

What do you like best about Gladly? That you can manage your time and have something that remind your task, have all the tools in one ta, like calls,emails,chats etc What do you dislike about Gladly? That does not have a bubble for tasks, needs one What problems is Gladly solving and how is that benefiting you? MY EXPERIENCE PROVIDING CUSTOMER SERVICE

"time saving"

What do you like best about Gladly? it connects all the required options to connect with the clients and gives multiple advantages for different company teams What do you dislike about Gladly? Sometimes it doesn't recognize clients with the same number or email What problems is Gladly solving and how is that benefiting you? gladly is good in coordinating with the company branches and saves a lot of time

"Gladly is such a great program that 9x out of 10 you will find the answers you need"

What do you like best about Gladly? The thing I like the best is how easy it is to search for a topic What do you dislike about Gladly? I can't tell you what I dislike about glady What problems is Gladly solving and how is that benefiting you? Gladly biggest problem solver for me is the templates. I like how it goes into detail