Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Gladly, the most innovative software."

What do you like best about Gladly? The Customers' past and present conversations are all in one record which helps backtrack responses and options or solutions offered by previous representatives. What do you dislike about Gladly? Members or customers can call and chat at the same time which mix-up both education and resolution from each representative. One of the two representatives working on the reach-out will lose one ticket. Gladly sometimes refreshes suddenly and notes or messages ...

"Gladly is amazing for all your tech needs!"

What do you like best about Gladly? The fact that it is able to run at a high speed 24/7. Calls are usually clear and easy to manage. Kate AI helps finish the job for us sometimes making it easier for us work! What do you dislike about Gladly? sometimes the system lags but it's on a rare occasion and usually when we have an event or sale going on. What problems is Gladly solving and how is that benefiting you? gladly is always trying to have their system up nd running and smooth sailing for ...

"Gladly or Bust"

What do you like best about Gladly? Gladly makes it easy to be a CX agent by streamlining the processes we use on a daily basis--looking up order history, payment and tracking information, etc. I love how easy it is to see who is on what channel, too, as this enables us to stagger breaks and keep the team coverage at the needed levels. I love being able to see the historical conversation from customers to see what they've already reached out about, their typical size choices, etc. The ...

"Great platform for working!"

What do you like best about Gladly? It is very helpful that it is a very easy platform to navigate, and there are not any difficult tasks. it is very fast and easy when attending to customers. A very complete platform What do you dislike about Gladly? sometimes it can crash and is not helpful when we are on a call or a chat, however the issues get resolved very quickly. I would like to see improvements when loading the queue, it being faster. What problems is Gladly solving and how is that ...

"Best Tool ever"

What do you like best about Gladly? Easy to navigate and helpful tool, makes everything easier for the user. What do you dislike about Gladly? System issue but it is easy to resolve just need to restart the gladly What problems is Gladly solving and how is that benefiting you? Helping me to resolve customer concern with the help gladly provided

"My experience using Gladly"

What do you like best about Gladly? What I like the best is that we have all the records of previous customer interactions with agents and that it updates automatically. We can also email or call consumer in that same window. What do you dislike about Gladly? I do not like group profiles like retail support or other call centers calling us using the same profile sometimes makes it a little difficult to update information or take notes without getting lost. What problems is Gladly solving ...

"GREAT-FRIENDLY"

What do you like best about Gladly? FRIENDLY, A GREAT TOOL TO WORK. MAKES THE JOB EASIER AND MORE EFFICIENT. What do you dislike about Gladly? NOTHING, I ENJOY WORKING AND HAVING ACCESS TO THIS TOOL What problems is Gladly solving and how is that benefiting you? SOLVING ALL THE PROBLEMS.

"GREAT-FRIENDLY"

What do you like best about Gladly? FRIENDLY, A GREAT TOOL TO WORK. MAKES THE JOB EASIER AND MORE EFFICIENT. What do you dislike about Gladly? NOTHING, I ENJOY WORKING AND HAVING ACCESS TO THIS TOOL What problems is Gladly solving and how is that benefiting you? SOLVING ALL THE PROBLEMS.

"I love Gladly!"

What do you like best about Gladly? Its easy to see how the customer's history is organized. What do you dislike about Gladly? That you can see accurate wait times. I can only see the full week -- and I would like to see just Business hours. What problems is Gladly solving and how is that benefiting you? They are helping with tracking inquriies and self service.

"Customer Centric, Well Rounded Support"

What do you like best about Gladly? I love that the database is cutomer driven so you can have all of their contact from all different channels show in one place. That makes it easier to see the big picture from the customer's point of view. It allows you to capture the tone of the customer as well as resolve the different channel contacts all in one convenient conversation. What do you dislike about Gladly? I do not like the notifications that come across the top of the screen when you ...