Gladly Reviews in May 2025: User Ratings, Pros & Cons

"I absolutely love the operation!"

What do you like best about Gladly? The Navigation of Gladly. It does not take much for the operation and even if you are new to it, you can easily learn to navigate through the systems. I absolutely love it! What do you dislike about Gladly? I really have not found a downfall to Gladly. Everything seems to navigate and operate very well for me. Awesome assistance when it comes to the program altogether. What problems is Gladly solving and how is that benefiting you? It helps with the ...

"Seamless and user friendly! I highly recommend Gladly! Fast, responsive, and super organized!"

What do you like best about Gladly? What I love about Gladly is how organized conversations are kept, how information is saved to make calls quick to organize and how seamless it is to have customers' data. I also love how fast and responsive it is to use the site and navigate through it without running into many issues. Another thing I love about Gladly is being able to put articles in Gladly Answers for any scenario or how to perform tasks correctly for employees. Having Gladly Answers ...

"Gladly is very user friendly, and that was great for me"

What do you like best about Gladly? I was easy to use, and when I was lookng for things, the answer was there for me. The app in a whole was very user-friendly in my opinion What do you dislike about Gladly? I dislike that you can't write out whole sentences. Some things only give you general answers. What problems is Gladly solving and how is that benefiting you? How to process Warranties, I was very confused about warranties when I first started. The one in Canada I think it was for me, ...

"easy to navigate and maneuver if you pay attention"

What do you like best about Gladly? i like how easy it is to be able to navigate. i like that i dont have to worry about signing in and clocking into superpunch.i believe that its easier to clockin and out of the same platform you work on. What do you dislike about Gladly? i dont like the fact that it doesnt seem like the time clock is accurate.and i dont likee that when my bubble is on and i amactive it will go idle as if i am not really idle What problems is Gladly solving and how is that ...

"Friendly contact center site"

What do you like best about Gladly? I like the most is being easy to use, easy to navigat and you can easily learn the site. All functions are helpful. What do you dislike about Gladly? I don't like is the routing of calls because even though your internet is high in speed there will still be a chance for you to have a missed call because of sometimes there's a ring that you can hear but you can't answer the call as there are no accept button popping up. What problems is Gladly solving and ...

"Gladly is great for both business and customers"

What do you like best about Gladly? The features that Gladly has help make my job much easier. The favorites feature is awesome! What do you dislike about Gladly? Occasional glitch, sometimes the autofill chat/sms greeting doesn't pop up for me. Banners don't show up, etc. What problems is Gladly solving and how is that benefiting you? Gladly is always working to add new features to assist in efficiency.

"Great Software."

What do you like best about Gladly? Gladly is efficient in that there are multiple channels to communicate with the customer. I also love that you can refer back to almost any conversation seamlessly to better assist the customer. What do you dislike about Gladly? I do not have any specifics that I do not like. I do wish if we have the customers number we could text them or at least send them a request confirming if they would like to receive texts. What problems is Gladly solving and how ...

"Gladly is very helpful. LOVE IT!!!!!!"

What do you like best about Gladly? Gladly give me the answers i need fast. I love how I can enter a keyword, and sources pop up to what I need. Also, I like how the step is easy to explain and how they highlight the important details. It's easy and simple to catch on to. What do you dislike about Gladly? I honestly do not dislike anything about gladly. What problems is Gladly solving and how is that benefiting you? Gladly is helping me solve all my calls, such as customers calling about ...

"The email, chats, and calls are compiled all together in a long single conversation."

What do you like best about Gladly? The notification sound for incoming chats is mild yet effective. You will stop whatever you are doing just to accept the chat and reply immediately to meet the SLA. What do you dislike about Gladly? The email notification will online pop out as a banner. It would be much better if there is also a notification sound for this so that even if we are looking away from the screen, we would know that there was an email. What problems is Gladly solving and how ...

"Gladly is helpful as it make our job as Custmer Service representaives easy and Seamless"

What do you like best about Gladly? Gladly is user-friendly and easy to navigate, especially with customer interface and ticket follow-ups. Recent update have been super helpful especially that we are able to tag users What do you dislike about Gladly? There is none so far that I dislike about using the Gladly. This has been super helpful and super user friendly.Recent update have been super helpful especially that we are able to tag users What problems is Gladly solving and how is that ...