Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Gladly, Super tool"

What do you like best about Gladly? Excelent to work with customers, always upto date with the best features. What do you dislike about Gladly? not much, has been updated recently and everytime gets better What problems is Gladly solving and how is that benefiting you? be able to better communicate with customer and have multiple ways from them to contact us.

"Easy to use work app"

What do you like best about Gladly? Easy to use, self explanatory. Has features that has ai included. What do you dislike about Gladly? It can have system issues at times, some lags on refreshs What problems is Gladly solving and how is that benefiting you? It helps us find customers infomration effeiciently. Make sure all of our interactions are noted down correctly.

"Gladly, Super tool"

What do you like best about Gladly? Excelent to work with customers, always upto date with the best features. What do you dislike about Gladly? not much, has been updated recently and everytime gets better What problems is Gladly solving and how is that benefiting you? be able to better communicate with customer and have multiple ways from them to contact us.

"Easy to use work app"

What do you like best about Gladly? Easy to use, self explanatory. Has features that has ai included. What do you dislike about Gladly? It can have system issues at times, some lags on refreshs What problems is Gladly solving and how is that benefiting you? It helps us find customers infomration effeiciently. Make sure all of our interactions are noted down correctly.

"Gladly makes my day to day work experience very fluently and easy."

What do you like best about Gladly? What I like most about Glady is that it is very friendly user. With the proper training, one can learn to use this plataform very quick, and makes my job easier. This is a great software to manage the information about our custumers, and help them out What do you dislike about Gladly? Right know, I can not think about a downside of using Gladly in my job What problems is Gladly solving and how is that benefiting you? Gladly help us keep a record of the ...

"Gladly is great!"

What do you like best about Gladly? It has so many functions in one application. Easy to use. What do you dislike about Gladly? I wish there was an "undo" button for emails to prevent the email from sending if there's any spelling mistakes. What problems is Gladly solving and how is that benefiting you? The AI Summarize option is really great to leave important notes

"Super friendly to use"

What do you like best about Gladly? Easy to find the ways to help customers. What do you dislike about Gladly? Some times is slow to use and takes long What problems is Gladly solving and how is that benefiting you? The constant use of platform allow me to help in the best way my customers

"Trainer using Gladly"

What do you like best about Gladly? The absolute ease of access and communications with clients, plus, all of the recorded replies. What do you dislike about Gladly? As of now, although short lived with the app, I have no complaints. What problems is Gladly solving and how is that benefiting you? It makes ease of access to clients so much easier.

"Awesome Sauce!"

What do you like best about Gladly? The Fact That You Can See The Customers That You Have Assisted. It is easy to use. The features are good , the email, the chat , the Sms feature and the conference feature. What do you dislike about Gladly? The calls that are transferred take a while to removed from the screen. What problems is Gladly solving and how is that benefiting you? Gladly solves all the tasks that are brought forth.

"Amazing CRM"

What do you like best about Gladly? It is very practical customer support tool What do you dislike about Gladly? Sometimes I would like more personalization. What problems is Gladly solving and how is that benefiting you? It keeps track of the consumers I attend