Gladly Reviews in May 2025: User Ratings, Pros & Cons

"It a very nice expirence and helpful"

What do you like best about Gladly? that gladly is very easy to use and very helpfull with the agent that uses it evary date What do you dislike about Gladly? all is perfect verey easy to understand. What problems is Gladly solving and how is that benefiting you? we help the customer at a store

"My Awesome Gladly Experience"

What do you like best about Gladly? Reporting, Monitoring, Answering, and catering to conversations. What do you dislike about Gladly? The timestamp since we can't check as to when the last message was sent. What problems is Gladly solving and how is that benefiting you? For better customer experience, it gives us multichannel where members can reach out to us. Also, it improves the agents skill since they can now handle more than 1 channel.

"It is an impressive tool"

What do you like best about Gladly? I like that the system is easy and user friendly, which makes it easy for us to interact with the customer. Reviewing calls is very simple, doing couching is very simple, as well as when intervening with the client. What do you dislike about Gladly? The reports that it gives us are sometimes very difficult to get information that one needs, it should have a tool that allows us to customize the report that we need to get What problems is Gladly solving and ...

"It is an impressive tool"

What do you like best about Gladly? I like that the system is easy and user friendly, which makes it easy for us to interact with the customer. Reviewing calls is very simple, doing couching is very simple, as well as when intervening with the client. What do you dislike about Gladly? The reports that it gives us are sometimes very difficult to get information that one needs, it should have a tool that allows us to customize the report that we need to get What problems is Gladly solving and ...

"My Awesome Gladly Experience"

What do you like best about Gladly? Reporting, Monitoring, Answering, and catering to conversations. What do you dislike about Gladly? The timestamp since we can't check as to when the last message was sent. What problems is Gladly solving and how is that benefiting you? For better customer experience, it gives us multichannel where members can reach out to us. Also, it improves the agents skill since they can now handle more than 1 channel.

"you rock"

What do you like best about Gladly? The info you provide is always helpful in meeting my goal. For example, it brings up suggestions on how to best handle my calls, as well as provides me with a knowledge base that I can use to educate my consumer on things such as policies and procedures; thanks for being there; your product is just helpful when it comes to earning my quality bonus What do you dislike about Gladly? I really cannot complain, but If I could provide constructive criticism ...

"you rock"

What do you like best about Gladly? The info you provide is always helpful in meeting my goal. For example, it brings up suggestions on how to best handle my calls, as well as provides me with a knowledge base that I can use to educate my consumer on things such as policies and procedures; thanks for being there; your product is just helpful when it comes to earning my quality bonus What do you dislike about Gladly? I really cannot complain, but If I could provide constructive criticism ...

"A superior CRM platform for improved customer relationships"

What do you like best about Gladly? As an avid Gladly user, I can confidently say that 'Answers' is a great addition to the platform. It allows customer service agents to respond quickly and efficiently without having to type long responses - providing natural sounding, conversational answers. In addition, specific scripts can be added to address current trends or questions on specific topics, allowing for more consistent training of customer service agents while saving time. Finally, it's ...

"Great Work Application"

What do you like best about Gladly? We like Glad because it is connected to other applications. Also, it is easy to navigate and super efficient. What do you dislike about Gladly? Sometimes, when you link external customers, your cursor will go to the beginning of your greeting, and you have to be careful to proofread, or you will send a customer a mixed up message. Your greeting will be at the bottom of your message. Otherwise, Glady is a great tool. What problems is Gladly solving and how ...

"Great Work Application"

What do you like best about Gladly? We like Glad because it is connected to other applications. Also, it is easy to navigate and super efficient. What do you dislike about Gladly? Sometimes, when you link external customers, your cursor will go to the beginning of your greeting, and you have to be careful to proofread, or you will send a customer a mixed up message. Your greeting will be at the bottom of your message. Otherwise, Glady is a great tool. What problems is Gladly solving and how ...