Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Gladly Is all rounder as MAXWELL."

What do you like best about Gladly? The liveaboard platform is user-friendly and requires responses during chat interactions. The process of checking liveaboards is simple, and handling phone calls, emails, or chats is effortless. Additionally, the feature that displays customer information upon accepting an interaction is convenient, making it easy to identify incoming calls. What do you dislike about Gladly? In terms of criticisms, I am not fond of the problems that arise when using two ...

"Gladly Is all rounder as MAXWELL."

What do you like best about Gladly? The liveaboard platform is user-friendly and requires responses during chat interactions. The process of checking liveaboards is simple, and handling phone calls, emails, or chats is effortless. Additionally, the feature that displays customer information upon accepting an interaction is convenient, making it easy to identify incoming calls. What do you dislike about Gladly? In terms of criticisms, I am not fond of the problems that arise when using two ...

"Smooth"

What do you like best about Gladly? helps with customer satisfaction, communication and metrics tracking. also help with reporting and monitoring. Makes our job easier as a customer service specialist What do you dislike about Gladly? can improve on better responses, suggestions, key objectives, monitoring, better routing with more key points or suggestions to better customer communication. What problems is Gladly solving and how is that benefiting you? customer communication, reporting, ...

"Smooth"

What do you like best about Gladly? helps with customer satisfaction, communication and metrics tracking. also help with reporting and monitoring. Makes our job easier as a customer service specialist What do you dislike about Gladly? can improve on better responses, suggestions, key objectives, monitoring, better routing with more key points or suggestions to better customer communication. What problems is Gladly solving and how is that benefiting you? customer communication, reporting, ...

"Excellent System"

What do you like best about Gladly? I really appreciate the predetermined answers and hints about our company policies and procedures. This really helps me to enhance my work development. What do you dislike about Gladly? It usually has some glitches and is easily saturated when there;s a lot of traffic on the queues. What problems is Gladly solving and how is that benefiting you? It's solving the time deficit by placing templates I can use to better assist with my interactions.

"Excellent System"

What do you like best about Gladly? I really appreciate the predetermined answers and hints about our company policies and procedures. This really helps me to enhance my work development. What do you dislike about Gladly? It usually has some glitches and is easily saturated when there;s a lot of traffic on the queues. What problems is Gladly solving and how is that benefiting you? It's solving the time deficit by placing templates I can use to better assist with my interactions.

"Friendly in all ways"

What do you like best about Gladly? That fact, how easy and self-explanatory it is to use gladly, there is always the information you need a click away from you within Gladly itself, an excellent tool to work with. What do you dislike about Gladly? I considered it does not have any downsides on its own because it may depend on the information provided to the gladly system. What problems is Gladly solving and how is that benefiting you? It allows me assist customer either via phone call, ...

"Friendly in all ways"

What do you like best about Gladly? That fact, how easy and self-explanatory it is to use gladly, there is always the information you need a click away from you within Gladly itself, an excellent tool to work with. What do you dislike about Gladly? I considered it does not have any downsides on its own because it may depend on the information provided to the gladly system. What problems is Gladly solving and how is that benefiting you? It allows me assist customer either via phone call, ...

"Better Customer Service, Better Business: My Experience with Gladly"

What do you like best about Gladly? What I like about Gladly is the cleaner interface and user-friendly. There's also a direct link to Shopify for the customer's order. Also, the ability to create folders for each email category and easily accessible streamlined the process. What do you dislike about Gladly? The ability to snooze a ticket and set a reminder to return to it later. The ability to edit notes, tags, and recall emails within a certain period of time. I also dislike how the email ...

"It a very nice expirence and helpful"

What do you like best about Gladly? that gladly is very easy to use and very helpfull with the agent that uses it evary date What do you dislike about Gladly? all is perfect verey easy to understand. What problems is Gladly solving and how is that benefiting you? we help the customer at a store