Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Excellent experience with everything"

What do you like best about Gladly? Excellent experience with everything, easy to use and the interface works perfectly; you can find everything related to your client on the same page, all the contact history and access to the client's account What do you dislike about Gladly? The reports are not as complete as I like but other options that can be used. What problems is Gladly solving and how is that benefiting you? I can find all the information to contact a client in one place, i dont ...

"One hub for many functionsOne hub for many functions"

What do you like best about Gladly? What I like most about Gladly is its user-friendly design. The platform makes it easy to organise and manage administrative tasks, as customer data is always at hand. I can also use tools such as activity views - which give me an overview of customers' previous interactions with other agents - or task settings functions, which help customers easily switch between telephone and email as required. On-screen notifications let you know when you've received a ...

"Gladly"

What do you like best about Gladly? It is easy to keep all customers in one space and makes is simpler to handle them. What do you dislike about Gladly? You cannot see how many total customers you handle at the end of the day. What problems is Gladly solving and how is that benefiting you? It helps with seeing how many contacts are in each different group and keeps dates and times of conversations.

"Gets the job done with great support"

What do you like best about Gladly? Gladly has made our work lives much more efficient and organized. We now have every type of communication with a client in one place. We can run reports based on Topics, among other factors. We can scale our remote team, as well as see where we need to schedule for the highest volume call/text times. Before we used Gladly, we had nothing like this, so this is a huge step for us. The support team, especially Alex, is THE BEST. They are very responsive and ...

"Gladly: The Good, Bad, and Ugly!"

What do you like best about Gladly? I like that I am able to link to Springfield which makes it easier to find an order. What do you dislike about Gladly? I dislike that sometimes Gladly will not register the correct customer even if the email used is associated with the order What problems is Gladly solving and how is that benefiting you? It helps me to be able to move about fast so that I am already pulling up a customer's order while verifying the customer.

"Gladly Review"

What do you like best about Gladly? When we switched from one platform to Gladly, I did not have a hard time adjusting to its features. It was convenient and helpful, and I'm glad the management partnered with Gladly. What do you dislike about Gladly? The interface can be confusing at the beginning, but after a few modifications, we were able to maximize all its features. What problems is Gladly solving and how is that benefiting you? Gladly is helping us solve issues with our customers by ...

"How to easily enhance support efficiency through a multichannel approach"

What do you like best about Gladly? Gladly stands out for its ability to centralize customer support communications across multiple channels in one platform. The software's intuitive design helps agents quickly navigate and resolve customer queries, while its analytics capabilities enable us to make data-driven decisions for improvement. Moreover, Gladly's seamless integration with our existing tools enhances its overall effectiveness. What do you dislike about Gladly? Gladly can ...

"Flexible, dynamic and exceptional for a call center platform"

What do you like best about Gladly? Easily accessible with just a single click, I appreciate how readily it displays call records from the past. The screen is large and uncluttered, making it simple to read the annotations and understand all that has occurred. I like how the number of calls waiting can be seen right on the "availability" button. I am going from being open or pausing just a click away. What do you dislike about Gladly? I have had a few issues with Gladly. However, ...

"Easy to use tools for customer service"

What do you like best about Gladly? I like the most about the collaborative, easy-to-use tools for customer service. Creating automated responses are very helpful. The reports are also beneficial, especially for monitoring productivity. What do you dislike about Gladly? There are some glitches when typing out emails and it automatically adds double spaces. It also doesn't work with Grammarly very well, you have to retype the word if it has an incorrect spelling. What problems is Gladly ...

"Impressive product"

What do you like best about Gladly? All the tools our business need to effectively manage our support system can be found here. Managing multiple customers support tickets and inquiries at the same time is possible. What do you dislike about Gladly? The tickets ques for live chat support do not show which agent will entertain the customers. It would be better for the customer to know how long the ques and the waiting time. What problems is Gladly solving and how is that benefiting ...