Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Keep customer loyalty with strong customer support"

What do you like best about Gladly? The main feature that makes Gladly more attractive than others is that they only need one platform to support multiple channels or forms of communication. Customers can send pictures, screenshots, voice recordings and many more. What do you dislike about Gladly? The pricing package for each customer support agent is quite expensive and has a minimum seat for the pricing package. What problems is Gladly solving and how is that benefiting you? Gladly ...

"First time Gladly user"

What do you like best about Gladly? I love the ability to see all communications with a customer across all channels, phone email chat etc What do you dislike about Gladly? At times, there are still some connectivity by phone. I have worked with IT to make sure the issues are not with my WiFi or my laptop. To be fair, gladly has been much better over time with this issue. What problems is Gladly solving and how is that benefiting you? Keeping all communication in one spot

"Great Features!"

What do you like best about Gladly? Lots of options such as preferences on what macros you would like to use or use often by "starring" them. Also like the ability to transfer calls and talk to your teammates prior to completing the transfer. What do you dislike about Gladly? Seems to glitch at times. When writing an email or response sometimes it will delete things I have started. Also, don't like that you can't have multiple Gladly windows open at the same time. It would be nice to ...

"Nice experience with this product"

What do you like best about Gladly? Wow, that's awesome! My CS environment is as straightforward as this one. So user-friendly for interacting with clients. They like that we can easily track down purchases and that Shopify is integrated into our system. There will be no need to use multiple resources because everything you need will be right there. What do you dislike about Gladly? Happily, we rarely run into difficulties. The only problem I've had is that occasionally, I cannot merge or ...

"Help customers in modern platform"

What do you like best about Gladly? Glady's KB is one of my favorite features. It's an excellent resource for answering customers' phone calls. How to manage, troubleshoot, or navigate stages and get off a call's subject are covered in detail. What do you dislike about Gladly? Whenever a new query is received, I find it highly irritating that a notification bar appears throughout the forefront of the display and obscures the data I am entering. What problems is Gladly solving and how is ...

"More than a call center"

What do you like best about Gladly? Gladly focus on customer support succession and the overall customer experience with our after-sales support. Customers are loyal to our business mostly because we care about their needs and interaction. What do you dislike about Gladly? One of the area that Gladly need to improve is the payment process in the chat platform. It lacks choices and only support credit/debit card for payment in it. Need improvement. What problems is Gladly solving and how is ...

"Best product for customer support service"

What do you like best about Gladly? One of my favorite features is that we can quickly obtain the agent's date and time stamp for appropriate instruction when we do not regard it as a good process. For instance, the representative is misusing breaks and lunches or sneaking into lines that aren't hers. What do you dislike about Gladly? In an internet setting, the email alert will appear as a header. It would be ideal if there were also an alert bell for this so that we could recognize that ...

"Terrific product"

What do you like best about Gladly? Assist clients in switching between both email and telephone contact as needed. There's no need to constantly close pop-ups or refresh the page to see whether you have any new interactions, making this a fantastic website for CRM. What do you dislike about Gladly? There is nothing particularly objectionable about this program. The delete option for the ticket is occasionally out of sight. What problems is Gladly solving and how is that benefiting ...

"The ultimate all-in-one solution"

What do you like best about Gladly? I really appreciate the efficiency of handling multiple interactions with Gladly. It allows us to quickly switch between projects as needed and has a straightforward setup that is also very user friendly. The platform itself is an important asset to our team, streamlining processes immensely while providing easy access and convenience when juggling conversations or tasks at once. Overall, Gladly's user-friendly design and the ability to manage multiple ...

"Exceptional experience"

What do you like best about Gladly? Gladly has the best features to manage customer support channels and platforms. All the channel can be found on the same page, which helps the customer to find it easily and make the process faster. What do you dislike about Gladly? The payment gateway embedded in the Live Chat can only support credit card payments. It restricts the choice that customers want for the payment. What problems is Gladly solving and how is that benefiting you? Gladly analysis ...