Gladly Reviews in August 2026: User Ratings, Pros & Cons

"Love Gladly"

What do you like best about Gladly? I love the user friendliness of the app! it's very quick to pick up on What do you dislike about Gladly? my only vomplaint would be about the lack of notifications on the email channel. otherwise everything else is great What problems is Gladly solving and how is that benefiting you? i'm solving a lot of problems with customers through this app and its all done seemlessly

"All in one tool"

What do you like best about Gladly? The best thing about this platform is that you have multiple channels such as chat,voice and mail. As this is all in one tool for customer support point of view. What do you dislike about Gladly? After using it, as if now i do not have see any loop in it. What problems is Gladly solving and how is that benefiting you? For chat, mail and call we need to use separate tools for them but now we have one tool which can allow us to do all things in one place. ...

"Friendly system for customer service agent"

What do you like best about Gladly? That I have all the info of the customer at the same place What do you dislike about Gladly? When you put a customer on hold, the hold timer is on red right away, I think that it should change color from green to red to be more aware of the hold time What problems is Gladly solving and how is that benefiting you? It help us get all the info of the customer

"The secret to an organized and efficient support team"

What do you like best about Gladly? I like Gladly because it gives us a single view of each customer, making it easy to access all their information. This lets us give better and faster support. Plus, it connects well with our other software, like CRM and online sales tools, which helps improve customer service even more. What do you dislike about Gladly? Sometimes, Gladly has technical problems and doesn't work right, which gets in the way of our customer support. This can be annoying for ...

"Fast and meet our requirement"

What do you like best about Gladly? Our business differs from everyone else's, and primarily customer support products are needed to meet our requirements. Gladly and our tech teams worked weeks honing and expanding the program to function with our existing tools and meet our specific needs. What do you dislike about Gladly? So far, I haven't come across anything I vigorously dislike. Putting the chats to one side has made it easier for me to keep track of my email. The interface remains ...

"Make the support team work flawlessly"

What do you like best about Gladly? The one conversation topic in Gladly is fantastic. It makes perfect sense when dealing with clients, is incredibly user-friendly, and facilitates monitoring of ongoing problems. As events unfold, we can easily track them by following a single thread rather than sifting through multiple strands to construct a readable description. What do you dislike about Gladly? It gets increasingly aggravating to manually mask the left panel every time you enter, as I ...

"Great product that game changing our support team"

What do you like best about Gladly? The user experience is fantastic. The interface is simple to use. It's an excellent tool for keeping tabs on everyone's progress, facilitating open lines of conversation, and generally facilitating our day. It offers a streamlined process that is appreciated by CSRs everywhere. What do you dislike about Gladly? The interface is not appealing. It's crucial to repair this area. Assigning different colors to members who have responded but have yet to resolve ...

"The most advanced all-in-one system"

What do you like best about Gladly? The benefits of using Gladly are immense. Our team loves the streamlined way it handles multiple interactions quickly and easily - assigning them systematically and allowing users to move between projects with ease. The platform's cross-compatibility with existing systems allows us to access data seamlessly, ensuring that people don't spend unnecessary time searching for relevant information. We really appreciate this efficiency; it is one of the most ...

"Great for Customer and Agent Experiences"

What do you like best about Gladly? Gladly is designed with the Customer experience in mind. Foundationally, it focuses on the concept of a conversation between the Customer and business, which can span multiple calls, emails, etc. This is a small but significant departure from the usual call/service center CRM systems, which are very contact and ticket-based. The focus is on what the customer needs--whether it is one or many things--and while it requires quite a lot of shifting from a ...

"Keep customer loyalty with strong customer support"

What do you like best about Gladly? The main feature that makes Gladly more attractive than others is that they only need one platform to support multiple channels or forms of communication. Customers can send pictures, screenshots, voice recordings and many more. What do you dislike about Gladly? The pricing package for each customer support agent is quite expensive and has a minimum seat for the pricing package. What problems is Gladly solving and how is that benefiting you? Gladly ...