Gladly Reviews in May 2025: User Ratings, Pros & Cons

"A great way to communicate a service between customers and agents!"

What do you like best about Gladly? The most i like about Gladly, is that I can offer a better service, and faster than others, this is a great option if you are interested in providing the best service. What do you dislike about Gladly? In this case, the only thing that I do not like about Gladly, is when I am trying to use my phone and the mail button, sometimes it does not work. Besides of it, it's perfect! What problems is Gladly solving and how is that benefiting you? Gladly is helping ...

"As a Supervisor in customer service this tool has helped me improve in some areas of my daily tasks."

What do you like best about Gladly? Gladly is very helpful in communicating with our consumers through multiple channels such as email, phone, social media, and chat. Gladly aims to improve the customer experience and streamline customer support operations for businesses. What do you dislike about Gladly? The downside of Glaldy could be the concerns about data privacy and security for a business when using a third-party platform. Businesses should be sure to thoroughly review Glaldy's ...

"A great way to communicate a service between customers and agents!"

What do you like best about Gladly? The most i like about Gladly, is that I can offer a better service, and faster than others, this is a great option if you are interested in providing the best service. What do you dislike about Gladly? In this case, the only thing that I do not like about Gladly, is when I am trying to use my phone and the mail button, sometimes it does not work. Besides of it, it's perfect! What problems is Gladly solving and how is that benefiting you? Gladly is helping ...

"Improving Customer Service Processes"

What do you like best about Gladly? Gladly's ability to streamline customer service processes and make them easier for everyone involved is most impressive to me. My daily tasks have been simplified, allowing me to be more productive than ever before. The platform also makes it easy for customers to actively participate in resolution activities and track their interactions on a centralized dashboard. In addition, its searchable conversation archive provides our agents with rich context that ...

"Great tool for work but bad experiences with calls"

What do you like best about Gladly? Gladly is the best tool to help agents with everything because you can find all tools close to you to provide an answer to cx What do you dislike about Gladly? Calls have a big problem because you can receive two at the same time, or you can work with an email and show you that you lost a call when never led in screen What problems is Gladly solving and how is that benefiting you? customer request something and we have tools to complete request using Gladly

"because it help us to improve our daily work"

What do you like best about Gladly? This is so easy to use, that even if you haven't used this program before, is a great way of starting in the customer service environment and this makes our job easier What do you dislike about Gladly? Sometimes the customer info is not in the system but we can located fast if you the amount of information we have available, as the phone number, email or even just the address What problems is Gladly solving and how is that benefiting you? To make the work ...

"because it help us to improve our daily work"

What do you like best about Gladly? This is so easy to use, that even if you haven't used this program before, is a great way of starting in the customer service environment and this makes our job easier What do you dislike about Gladly? Sometimes the customer info is not in the system but we can located fast if you the amount of information we have available, as the phone number, email or even just the address What problems is Gladly solving and how is that benefiting you? To make the work ...

"Gladly is a comprehensive, easy to use, convenient way to communicate effectively with our clients!"

What do you like best about Gladly? I like how efficient Gladly is. It is so easy to connect with our customers quickly. What do you dislike about Gladly? We some times have difficulty getting our calls to transfer to other available agents, but this may be due to the phones that we use, not the actual program. What problems is Gladly solving and how is that benefiting you? Gladly allows us to communicate with our clients. The program is super easy to use!

"Gladly is a comprehensive, easy to use, convenient way to communicate effectively with our clients!"

What do you like best about Gladly? I like how efficient Gladly is. It is so easy to connect with our customers quickly. What do you dislike about Gladly? We some times have difficulty getting our calls to transfer to other available agents, but this may be due to the phones that we use, not the actual program. What problems is Gladly solving and how is that benefiting you? Gladly allows us to communicate with our clients. The program is super easy to use!

"Does it all!"

What do you like best about Gladly? Gladly has everything I need to satisfy my customers in one spot. What do you dislike about Gladly? The only issue I have with Gladly is that sometimes linking customer profiles can be difficult. What problems is Gladly solving and how is that benefiting you? Gladly helps me communicate with my customers through chat, sms, email, and phone calls quickly and clearly.