Gladly Reviews in May 2025: User Ratings, Pros & Cons

"A gladly review"

What do you like best about Gladly? The great thing about Gladly is that it's easy for people who are new to the contact center industry to adjust because there are simple ways to address any client problems and a page where you can study all the company's procedures. What do you dislike about Gladly? The only concern about it is you can hear a ring sound that means there is an incoming call but there wasn't anything message popping up or button to accept the call. What problems is Gladly ...

"A gladly review"

What do you like best about Gladly? The great thing about Gladly is that it's easy for people who are new to the contact center industry to adjust because there are simple ways to address any client problems and a page where you can study all the company's procedures. What do you dislike about Gladly? The only concern about it is you can hear a ring sound that means there is an incoming call but there wasn't anything message popping up or button to accept the call. What problems is Gladly ...

"This platform transformed the way we handle customer queries and improved our response times"

What do you like best about Gladly? I appreciate Gladly's unified platform for customer communication, which allows our team to manage all channels such as email, chat, and social media in one place. This streamlined approach has improved our response times and increased customer satisfaction. What do you dislike about Gladly? The main thing I don't like about Gladly is that it costs more than other support tools out there. Also limited options to customize specific functions can be a ...

"Very easy going"

What do you like best about Gladly? It is really simple to use; it walks you through the process and provides all the necessary information. Love that everybody gets to see all the consumers that u assisted What do you dislike about Gladly? I like everything about it, and it all works great. I wouldn't change anything you're always able to find everything you need see liveaboards & agents that are signed in & also the times What problems is Gladly solving and how is that benefiting you? To ...

"Very easy going"

What do you like best about Gladly? It is really simple to use; it walks you through the process and provides all the necessary information. Love that everybody gets to see all the consumers that u assisted What do you dislike about Gladly? I like everything about it, and it all works great. I wouldn't change anything you're always able to find everything you need see liveaboards & agents that are signed in & also the times What problems is Gladly solving and how is that benefiting you? To ...

"Customer Service Respresentive"

What do you like best about Gladly? Gladly is more organized and it is all at your fingertips the information needed to know about the consumer/customer. You can also review the voice calls in case you have to go back when a customer calls in and keeps all information organized. What do you dislike about Gladly? I do not see any negative dislikes about Gladly since I have been using it for a while now. I believe there is nothing negative to talk about Glady and what else can be done to ...

"The first CRM that is user & customer friendly!"

What do you like best about Gladly? I love that it is not a ticketing system like zendesk or gorgias. It visually is user friendly and is great to look at the entire customer journey, especially with the new loop integration. What do you dislike about Gladly? I do not like that we have to assign a topic to every encounter essentially SPAM. What problems is Gladly solving and how is that benefiting you? Gladly is helping us improve the customer journey by organizing customer information in a ...

"Customer Service Respresentive"

What do you like best about Gladly? Gladly is more organized and it is all at your fingertips the information needed to know about the consumer/customer. You can also review the voice calls in case you have to go back when a customer calls in and keeps all information organized. What do you dislike about Gladly? I do not see any negative dislikes about Gladly since I have been using it for a while now. I believe there is nothing negative to talk about Glady and what else can be done to ...

"The first CRM that is user & customer friendly!"

What do you like best about Gladly? I love that it is not a ticketing system like zendesk or gorgias. It visually is user friendly and is great to look at the entire customer journey, especially with the new loop integration. What do you dislike about Gladly? I do not like that we have to assign a topic to every encounter essentially SPAM. What problems is Gladly solving and how is that benefiting you? Gladly is helping us improve the customer journey by organizing customer information in a ...

"As a Supervisor in customer service this tool has helped me improve in some areas of my daily tasks."

What do you like best about Gladly? Gladly is very helpful in communicating with our consumers through multiple channels such as email, phone, social media, and chat. Gladly aims to improve the customer experience and streamline customer support operations for businesses. What do you dislike about Gladly? The downside of Glaldy could be the concerns about data privacy and security for a business when using a third-party platform. Businesses should be sure to thoroughly review Glaldy's ...