Gladly Reviews in May 2025: User Ratings, Pros & Cons

"How it simplifies communication and empowers our support team"

What do you like best about Gladly? What's great about Gladly is how it updates instantly and lets you speak directly with customers. We use it for talking to customers and to each other in the office. It's super easy to keep track of customer calls and the jobs we've done. Plus, being able to look back at old customer calls and notes is really handy. What do you dislike about Gladly? Sometimes, Gladly has a glitch where it stops working and I lose a call, which looks bad on me. Also, if a ...

"It has been a very efficient experience"

What do you like best about Gladly? I like the functions in Gladly and everything is all on one screen. You have your answers and all the other functions. What do you dislike about Gladly? The least helpful is the topics, we have very limited number of them available on our side. What problems is Gladly solving and how is that benefiting you? Gladly is an amazing platform, I have never any issues while using the platform and everyone in our team is enjoying the use of Gladly.

"Its intuitive and easy to use so i am happy with the site"

What do you like best about Gladly? its easy to use and navigate, good design, i wish gladly dark mode could be added but i don't really have complaints with gladly. i think its a good tool. I am satisfied with operating wtih gladly What do you dislike about Gladly? I wish a dark mode could be added that would be very helpful, i wish there were an option to delete notes for when you accidentally show them to the customer but its fine if that is not added What problems is Gladly solving and ...

"Gladly has been great although there are a few fixes that could help"

What do you like best about Gladly? The fact that all channels are in one place and all the conversations are in one thread. What do you dislike about Gladly? The are a few issues or bug issues that could be resolved. What problems is Gladly solving and how is that benefiting you? I haven't noticed any major changes at this time.

"Easy journey to improved customer satisfaction"

What do you like best about Gladly? I really like how Gladly lets me give personalized service to customers. Seeing a customer's history of talks with us on different platforms in one spot helps me serve them better and make them happier. What do you dislike about Gladly? I feel that Gladly's mobile app could use some enhancements. It lacks some of the desktop version's features, which can limit productivity when working remotely. What problems is Gladly solving and how is that benefiting ...

"Gladly - Tool to organize your customers"

What do you like best about Gladly? RULES! This is something we can use to manage our inboxes in cases that we will encounter exceptional cases every season on our account like super high volume on some of our channels and rules to make sure we filter out conversations that are really important to be answered. What do you dislike about Gladly? Reporting - There are still improvements that can be done with the reporting, especially with the rules that can be applied in a specific report. ...

"Gladly - Tool to organize your customers"

What do you like best about Gladly? RULES! This is something we can use to manage our inboxes in cases that we will encounter exceptional cases every season on our account like super high volume on some of our channels and rules to make sure we filter out conversations that are really important to be answered. What do you dislike about Gladly? Reporting - There are still improvements that can be done with the reporting, especially with the rules that can be applied in a specific report. ...

"Gladly provides easy interaction across multiple projects"

What do you like best about Gladly? I love the ease with which Gladly handles multiple interactions. Its systematic distribution of tasks has been a tremendous boon for my staff, giving us the unfettered freedom to switch between them at will - it's our most valuable asset! But there is much more to using Gladly: its ability to seamlessly integrate with existing systems saves time spent searching for answers. It truly stands out among other platforms for its outstanding performance on all ...

"Comprehensive and User Friendly"

What do you like best about Gladly? Gladly is very user-friendly and makes interacting with customers a breeze. I love how integrated everything is and how easy it is to navigate between inboxes. What do you dislike about Gladly? I don't like that it censors the word "weed" as I help customers with lawn care. What problems is Gladly solving and how is that benefiting you? Gladly put all customers in one area and lets us filter by inbox which is very helpful and timesaving.

"Comprehensive and User Friendly"

What do you like best about Gladly? Gladly is very user-friendly and makes interacting with customers a breeze. I love how integrated everything is and how easy it is to navigate between inboxes. What do you dislike about Gladly? I don't like that it censors the word "weed" as I help customers with lawn care. What problems is Gladly solving and how is that benefiting you? Gladly put all customers in one area and lets us filter by inbox which is very helpful and timesaving.