Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Easy communication and connection with customer"

What do you like best about Gladly? My employees and I have benefited much from the streamlined assignment of duties made possible by this remarkable resource. Its superior performance in every category makes it stand out from competing platforms. What do you dislike about Gladly? It bothers me that there needs to be a live wallboard showing how many people on the team are texting or using other forms of electronic communication. I'm neither a fan of Gladly's Liveaboard because it could be ...

"Perfect product and solution for CRM"

What do you like best about Gladly? Thankfully, our platform boasts first-rate customer service that allows communication via any preferred channel. You may reach them through email, telephone, or live chat. What do you dislike about Gladly? I don't like that changes to, or comments on tasks don't trigger any external notice (email or desktop). More people's attention may be maintained on their work if they receive some external notice. What problems is Gladly solving and how is that ...

"Achieving peak efficiency in customer communication"

What do you like best about Gladly? What's great about Gladly is how it makes talking to customers smoother. It puts all the ways a customer has contacted us together in one place, so the conversation makes sense. This helps me know what the customer's past experiences are and lets me give them a service that's just right for them. What do you dislike about Gladly? One thing Gladly could do better is how it connects with other systems. It works with some setups, but it doesn't support all ...

"Perfect solution for CRM"

What do you like best about Gladly? Integrating the live chat, emails and telephone platform into one module makes the customer support process fast and easy with Gladly. Everything is centralized into one page. What do you dislike about Gladly? There are no downsides while utilizing Gladly. Every tool has its own function and works excellently. What problems is Gladly solving and how is that benefiting you? It has simplified communication and contact medium between customers and ...

"All-in-one customer support platform"

What do you like best about Gladly? Gladly provides a superb customer support platform that lets users connect with us from the medium they are comfortable with. It can be by calls, live chat or email. What do you dislike about Gladly? No downsides that I have experienced with Gladly for past two years. Fast solutions, easy to connect and amazing service. What problems is Gladly solving and how is that benefiting you? Combining customer self-service and digital customer service is creating ...

"User friendly"

What do you like best about Gladly? Interface et settings. User friendly. Good and fun training platform What do you dislike about Gladly? Nothing special, there is always improvement to be made What problems is Gladly solving and how is that benefiting you? response time to our customers proactive chat The side kick is very useful for ou company

"Modern solutions for CRM platform"

What do you like best about Gladly? All tools and communications means are available on one platform. Customers can freely choose the communication medium they want to connect with without switching the platform. What do you dislike about Gladly? The OTP code to verify customers' identity sent to their emails sometimes does not arrive or lands in the Spam Email. What problems is Gladly solving and how is that benefiting you? Digital Customer Service allows the customer to self-care for ...

"Robust software with excellent result"

What do you like best about Gladly? Handling all sorts of communication platforms to support users' inquiries and support. Improving our relations with users and giving them the best customer support experience. What do you dislike about Gladly? I don't have anything that I dislike or against Gladly. For me, Gladly is one of the best solutions for customer support platforms. What problems is Gladly solving and how is that benefiting you? Helping customer check their membership subscription ...

"Great CRM!"

What do you like best about Gladly? The most helpful feature about Gladly is the ability to reassign tasks as the task is updated. I like that it can work interchangeably between teams and departments. What do you dislike about Gladly? I do not like that there is no external notification (email or desktop) regarding comments or updates to tasks. I think if there was an external notification it would keep more eyes on tasks. What problems is Gladly solving and how is that benefiting ...

"All in one tool - Gladly"

What do you like best about Gladly? I love how you are able to integrate all of your tickets from chat, SMS, phone, and email into a single ticket in gladly. You can eventually read every previous interaction with the customer as long as you integrate the email to the tool. This type of capability, as opposed to other tools with distinct tickets from different channels of reach out, helps our customer care in providing rapid assistance to customers. What do you dislike about Gladly? You ...