Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Improve our respond time for customer service"

What do you like best about Gladly? I love that Gladly has sophisticated tools and features that focus on the relationship between the brands and customers. It simplifies customer support agents to serve clients' needs. What do you dislike about Gladly? I rarely encounter any issues with Gladly. For me, Gladly features have already matured, and no need for additional changes. What problems is Gladly solving and how is that benefiting you? Digital customer service with many modern tools has ...

"Easy way to improve customer support platform"

What do you like best about Gladly? Flexible and easy to customize the customer support platform. The client can choose a communication medium they want to engage with us and change the medium on the next session without any issue. What do you dislike about Gladly? I feel that every tool Gladly provides valuable and has benefited us. No dislike for the tools and features from me. What problems is Gladly solving and how is that benefiting you? The business problem that Gladly has solved is ...

"Good experience with Gladly"

What do you like best about Gladly? Straightforward tools and interface design make the navigation to the system easy and not confusing. Pulling out customers' history and previous orders using the search queue is fast. What do you dislike about Gladly? Everything is working great with Gladly. If any issue or bugs happen to the system, they quickly fix it. What problems is Gladly solving and how is that benefiting you? Building a better image and leveraging the customer support platform to ...

"Best choice for a robust customer support system"

What do you like best about Gladly? The communication and support workflows that Gladly has created to help with our customer support platform are fantastic. We can now support more customer messages than before. What do you dislike about Gladly? So far, we have no issues with Gladly. After using it for over a year, we have entirely changed our customer support system using Gladly tools. What problems is Gladly solving and how is that benefiting you? Improving our response time to customer ...

"Improve Employee experience with Thankful"

What do you like best about Gladly? I like how easy it was to set up. Also You get two agents designated to you. That offer amazing support and guidance What do you dislike about Gladly? Reporting was tough at first. But they have greatly improved the analytics pages. What problems is Gladly solving and how is that benefiting you? They are allowing us to respond to customers sooner and freeing up our agents to focus on more complex and creative task instead of the mundane ones.

"Improve relationship with customers"

What do you like best about Gladly? One of the things that I like about Gladly is that it has humanized the customer support platform again. Customers can interact with real support agents, not with the chat robot. What do you dislike about Gladly? I don't experience any downside with Gladly. Any issues with the platform are quickly fixed, and they always welcome new ideas to improve the platform. What problems is Gladly solving and how is that benefiting you? We respond to and solve ...

"Gladly delivers efficient functionality and useful information"

What do you like best about Gladly? I am most impressed with Gladly's intuitive, user-friendly, and streamlined layout. It allows me to quickly manage my tasks in one centralized location, while providing access to information about past clients and their respective engagements. I also enjoy the convenience of being able to toggle between emails and phone calls when communicating with clients, which has been a lifesaver when troubleshooting client issues on multiple platforms ...

"Connect freely with customers"

What do you like best about Gladly? A much superior feature to connect and communicate with customers, in terms of customer support. Customers can select their preferred communication platform to connect with us. What do you dislike about Gladly? I have no dislike for Gladly for now. Easy to operate with many flexible and customisable tools, make it one of the most crucial tools for our business. What problems is Gladly solving and how is that benefiting you? Issues that Gladly has solved ...

"My Gladly review"

What do you like best about Gladly? Organizing support tickets and messages from customers is easy with Gladly because all the mediums are on one page. I don't need to switch the page tabs or use several tools. What do you dislike about Gladly? None for now. Gladly has perfected the customer support platform; all the features are important for a modern requirement. What problems is Gladly solving and how is that benefiting you? Problems that have been solved are with response time for each ...

"A must have tools for seamless customer support"

What do you like best about Gladly? The best of Galdly is its various communication platform to connect with customers. The dashboard is minimalist and easy to navigate, and the customer loves when things are easy. What do you dislike about Gladly? I don't have any negative reviews for Gladly. It has truly helped us in managing the customer support platform. What problems is Gladly solving and how is that benefiting you? Easy interaction with customers and eliminating the support tickets ...