Gladly Reviews in May 2025: User Ratings, Pros & Cons

"The best integrated platform"

What do you like best about Gladly? I absolutely love the Gladly platform because of its seamless integration with existing software and applications. Its easy-to-use interface and efficient system for coordinating multiple interactions make it a must-have in my workspace! The time-saving capabilities are unparalleled - allowing me and my colleagues to switch between tasks as needed eliminates hours of wasted time flipping through notes or navigating tabs on our browser windows. As far as ...

"Unifying customer interactions, all in one place"

What do you like best about Gladly? Gladly's detailed reporting feature is a standout for me. It gives us a comprehensive overview of our customer service interactions, helping us to identify areas of improvement and adjust our strategies accordingly. This data-driven approach has elevated our service delivery. What do you dislike about Gladly? One area where Gladly could improve is in its implementation process. The setup can be somewhat complex, particularly when integrating with existing ...

"First Touch For Creating Awesome Customer Experiences"

What do you like best about Gladly? Thankful gives our customers their first 'wow experience' with our brand. They can offer quick and efficient support to assist our agents in providing an awesome customer experience for all of our customers. Thankful is a member of our business family, just like our live agents! What do you dislike about Gladly? The hardest part about using AI is the personal touch from a live agent. Our business prides itself on treating our customers like our best ...

"It so useful and so easy to use"

What do you like best about Gladly? The way that everything is connected and how you access everything What do you dislike about Gladly? It can get complicated or you can get lost if you don't pay attention What problems is Gladly solving and how is that benefiting you? The way that it connects me with the customer and all the history on each customer

"Great team and partner."

What do you like best about Gladly? Their team acts as a partner in the success and use of their product. They are active in the conversation about what to tackle next. They are quick to respond to questions and make it easy to further our use of their products. What do you dislike about Gladly? I don't have any negative feedback. Our use of them has been a good experience. Overall, implementing some things could have been faster, but that is also due to delays. What problems is Gladly ...

"Very reliable, never has bugs or its down"

What do you like best about Gladly? Since we tried Gladly, we never go back to using another system. Gadly has been a great help in training new users because they get familiar really quickly with the interface and the very easy-to-use phone and email system. What do you dislike about Gladly? Since I started using Gladly until now, I haven't found a major problem that stopped me from doing my job, so that is a great plus. I guess if we have to say something, is that sometimes we have ...

"The most complete integrated platform"

What do you like best about Gladly? The best thing about Gladly is its ease of use in managing multiple conversations. Its organizational and orderly approach to task distribution allows us to easily switch between tasks, saving us and our colleagues valuable time. The portal itself has become extremely convenient for all users due to its easy integration with other systems, making it quick and easy to find the information we need. These features have earned Gladly high praise from everyone ...

"Improve customer support platform and customer experince with us"

What do you like best about Gladly? The ability to customise the customer support platform allows users to reach us quickly and choose the communication medium they want to connect to us. Either using live chat, a phone call or using email. What do you dislike about Gladly? I believe that Gladly has reached its maturity, and all the tools and features generally have no issues or bugs. What problems is Gladly solving and how is that benefiting you? The primary problem that Gladly has solved ...

"Improve our succession rate with customers"

What do you like best about Gladly? We can connect directly to the customers and make the conversation more human instead of using the Live bot to answer and handle all our customer's support needs. What do you dislike about Gladly? The self-service threads platform is entirely foreign to us and needs time to learn and set up the service. What problems is Gladly solving and how is that benefiting you? Solves complex customer problems quickly since all the information we need about the ...

"Quick support and interaction with customers"

What do you like best about Gladly? A sleek and easy interface lets users quickly find the tools they need on the support platform. Several integration options allow us to work with other software with Gladly. What do you dislike about Gladly? I noticed some word filters that automatically ban words on their banned list. The list can't be customized or added to a new word. What problems is Gladly solving and how is that benefiting you? A good customer support platform that has all features ...