Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Integrate easily with other"

What do you like best about Gladly? The Gladly platform is fantastic, and I like how well it works with other programs. My office needs it because it coordinates many business processes well, and the UI is straightforward. What do you dislike about Gladly? When I try to use two Gladly tabs at once, the issues annoy me. I utilize two accounts, one to see what needs doing and the other to accomplish it. What problems is Gladly solving and how is that benefiting you? With the aid of Gladly, I ...

"Futuristic and modern features"

What do you like best about Gladly? The Gladly platform boasts an impressive ability to enhance client interaction and significantly boost conversion rates. Through its advanced technology, incoming customer requests are promptly and efficiently assigned to the most appropriate agent. What do you dislike about Gladly? Problems arise with the Gladly software when a consumer contacts me via several channels since the dialogue is frequently transferred. What problems is Gladly solving and how ...

"Improve customer service workflow"

What do you like best about Gladly? Thanks to the streamlining of my routine, I am more effective than ever. In addition, the platform makes it simple for consumers to take part in solution initiatives and keep track of their interactions in one convenient location. What do you dislike about Gladly? It Is impossible to get two calls at once or to use an email and discover that you missed a call while never led in screen. What problems is Gladly solving and how is that benefiting you? I like ...

"Friendly interface and easy to use"

What do you like best about Gladly? Instead of using separate "tickets" for each client interaction, a single discussion is the central hub. Whether a customer contacts you through phone, chat, or email, you can easily access their interactions in a unified profile. What do you dislike about Gladly? Despite Gladly's imperfections, your Gladly support team will always appreciate your input. When I've been using Gladly for several hours straight, the keyboard occasionally lags. What problems ...

"No boundary communication with customers"

What do you like best about Gladly? We now manage to connect and interact with clients in multiple communication hubs and channels. There is no restriction on which channel they need to use, and all available channels are open for them to contact us. What do you dislike about Gladly? Perfect product with seamless tools and features. I have no dislike towards Gladly for now. What problems is Gladly solving and how is that benefiting you? Organizing and managing customer support needs, but in ...

"Perfect tools for us"

What do you like best about Gladly? Easy and quick integration with our e-commerce platform, which is Shopify. The integration makes tracking customer orders and information relatively easy and fast. What do you dislike about Gladly? Gladly is expensive, but it does come with excellent tools and features to make our customer support service in much better form. What problems is Gladly solving and how is that benefiting you? What I love working with Gladly is that they are able to stack our ...

"Proved to be the best in customer support platform"

What do you like best about Gladly? All the tools are available in Gladly are perfectly tailored to help us manage the customer service platform and find customer information the fastest way. What do you dislike about Gladly? I have no dislike. My experience with Gladly is primarily positive, and I highly recommend this software. What problems is Gladly solving and how is that benefiting you? The primary problems that Gladly has solved are with support waiting time and our agent's effective ...

"Becoming the bridge for enhanced customer relationships"

What do you like best about Gladly? The best thing about Gladly is how well we can adjust it to suit our requirements. It's super useful in enhancing the way we connect with customers. Plus, it fits right into our current work setup, improving the way we work. What do you dislike about Gladly? Gladly could do better when it comes to reports. It's hard to get detailed analyses from it, which we need for making big decisions. Also, sometimes it has errors that can mess with our work, and ...

"Gladly Times Out Before You know It"

What do you like best about Gladly? Gladly is an excellent platform for customer service with call recording and classification. What do you dislike about Gladly? Not for PT support folks. The system times out to quickly. maybe because of its great tracking capability. A non-tracked or guest category would be helpful, reps it does not need to track who occasionally pop-on, like say a sales person.. What problems is Gladly solving and how is that benefiting you? Real time transfer between people

"I'm impressed how Gladly really nails customer communication"

What do you like best about Gladly? Gladly's omnichannel approach has really improved our customer service experience. Its centralized inbox allows agents to manage all customer interactions from different channels in a single view. This has significantly reduced response times and increased agent efficiency, while also providing a more personalized experience for our customers. What do you dislike about Gladly? I find the pricing structure to be somewhat confusing. The different tiers and ...