Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Very efficient and helpful tool to use at work."

What do you like best about Gladly? I like how you can switch between different channels and keep track of your notifications. What do you dislike about Gladly? Hard to find a dislike with Gladly, but I say maybe it could be a little more detailed on the customer's information. What problems is Gladly solving and how is that benefiting you? Gladly is allowing us to have multiple tasks assigned and develop an excellent service for our customers.

"Gladly Review"

What do you like best about Gladly? Gladly is so helpfu,l especially when interacting to members real-time. What do you dislike about Gladly? Maybe Gladly need some updates, but so far, everything works well What problems is Gladly solving and how is that benefiting you? It helps a lot since all the answers and resources we need in work are already in Gladly.

"Great Communication app."

What do you like best about Gladly? easy to use and is A great way to resolve issues and discuss them. What do you dislike about Gladly? Nothing Gladly is A wonderful app. to use What problems is Gladly solving and how is that benefiting you? helps us communicate with Driver surpport.

"Gladly is a friendly tool to work with"

What do you like best about Gladly? It is straightforward and lets you create profiles and answer emails and chats, and helps you search for customers and merge accounts. It is a great tool to have. What do you dislike about Gladly? I have not found a downside to Gladly. I think anyone who has this tool will agree that Gladly is a great tool to work with. What problems is Gladly solving and how is that benefiting you? I can multitask with no problem. It lets me be on a call and answer ...

"In all my experience as a customer service rep this is the easies tool to work with"

What do you like best about Gladly? How easy is to work with gladly and that i can use it from my browser without the need to install anything. What do you dislike about Gladly? When a feature goes down, there is nothing much to dislike. What problems is Gladly solving and how is that benefiting you? Making my work easier. Being able to work from almost everywhere.

"Great Team Customer Support"

What do you like best about Gladly? We just completed our Implementation and it was very smooth, the smoothest, The SUpport was amazing and the platform is very user-friendly. I getting feedback from my team that they are excited and loving the experience What do you dislike about Gladly? None so far. Everything has been great. All systems are GO. I look forward to working with our Customer Success Support. There is always room to improve Reporting with any platform but so far, the Out of ...

"Gladly review"

What do you like best about Gladly? I like its visuals. colors, clean format and easy to follow. Very well planned out What do you dislike about Gladly? I have not found anything wrong with it yet What problems is Gladly solving and how is that benefiting you? it facilitates migrating customers information to my process

"It's a good platform, needs some improvements, though."

What do you like best about Gladly? You can manage chat, phone and email without switching screens. You can leave detailed notes regarding the conversations, and the best part is the tasks that can be assigned depending on their importance. What do you dislike about Gladly? The fact that you can get both a chat and a call if the cx contacts you through those two it's not good. The timelines are too long and the font can be too small. What problems is Gladly solving and how is that ...

"its great to use and simple"

What do you like best about Gladly? is easy and makes me feel important because is great What do you dislike about Gladly? i dont silike anything i think is great and i dont think nobody would not like it What problems is Gladly solving and how is that benefiting you? to help customers when they call

"The benefits of using communication as an effective tool for both customers and employees."

What do you like best about Gladly? I'm particularly grateful for Gladly's intuitive system for recording and storing customer interactions. It ensures that any team I contact has the information they need to serve our customers better than before. If a colleague needs help understanding or resolving an issue, we love the real-time chat feature so everyone can work together efficiently! Overall, having quick access to past conversations makes it much easier - and faster - for us to provide ...