Gladly Reviews in August 2026: User Ratings, Pros & Cons

"Juggling Multiple Platforms? Here's the Solution!"

What do you like best about Gladly? The part about Gladly that I love the most is how easy it is to use. It makes interacting with customers super smooth and lets us fully understand their journey. Plus, we don't have to juggle different platforms because it does everything. What do you dislike about Gladly? Gladly's reporting feature could be improved by providing more customizable options. Also, while integrating with other systems, there can be some technical hurdles, necessitating ...

"I think is a good experience because is not slow and i can use it without problem."

What do you like best about Gladly? All the information that you can see and use is good. What do you dislike about Gladly? When i put some information sometimes it erase it. What problems is Gladly solving and how is that benefiting you? It benefiting me because i have the information of my cx i dont have problems with that.

"Streamlined Customer Service Experience"

What do you like best about Gladly? Setting rules for prioritizing cases, and getting them in the hands of the correct agents is straightforward, allowing for streamlined contacts with customers in priority order. What do you dislike about Gladly? The whole product would greatly improve if there was an app or a mobile version, even if the functionality isn't as complete as the web version. What problems is Gladly solving and how is that benefiting you? Having the full context of a ...

"Gladly make referencing historical customers interactions a seamless process!"

What do you like best about Gladly? I like that all customer communication is in one place. Rather than the traditional "ticket" view, I'm able to easily reference and scroll through emails, chat, and phone calls to help resolve a customer's issue in a more timely manner. What do you dislike about Gladly? One that that I dislike about Gladly is the apparent limitations in being able to merge customers. Also, user notifications can esily get lost in the shuffle. It would be great if Gladly ...

"Gladly is the best thing to come to the Customer Support Desk at my company"

What do you like best about Gladly? Gladly offers us a way to keep all of our customers organized. Often, we have customers who reach out multiple times and Gladly easily compiles them in a cohesive way. The Gladly team, themselves- have been great in helpfulness and responsiveness. Thanks to Gladly, my team can work hybrid! We love the answers feature, and notes. Big fans of Gladly over here! What do you dislike about Gladly? The only "gripe" I have is that when we call out through Gladly ...

"I work with consumers"

What do you like best about Gladly? It saves customers' information it makes documentation easier What do you dislike about Gladly? sometimes when you're on a call with a consumer you get another agent's emails What problems is Gladly solving and how is that benefiting you? its helping me solve consumer warranty claims and trouble shooting pumps filtration systems

"Very easy to use"

What do you like best about Gladly? Every tool is visible to use, easy work. What do you dislike about Gladly? for the moment, there is nothing is all good, What problems is Gladly solving and how is that benefiting you? We are able to reach every client in all ways with the benefit of every type of channel so it becomes really productive and can reply to every customer so our performance has been increased and the time of reply to them is very fast.

"The best mobile app"

What do you like best about Gladly? Gladly makes it incredibly easy to keep track of our tasks and progress. The system is intuitive, which makes learning a breeze - we can start managing what needs to be done in an organised way straight away. It's great that Gladly automatically monitors how much we've done against our daily goals - no active management required! Editing conversations with clients is also quick and easy, giving us peace of mind when dealing with sensitive information they ...

"CSR experience on Gladly"

What do you like best about Gladly? Easy to learn, easy to use. Can easily switch from SMS to Chat to Email when contacting the customer. It also has a nice user interface and the buttons are easy to understand. What do you dislike about Gladly? Forces you to keep working without a break since it auto-assigns the conversation once you click next. Also, the reports could use some improvement as it is not user-friendly. What problems is Gladly solving and how is that benefiting you? Ensuring ...

"Very efficient and helpful tool to use at work."

What do you like best about Gladly? I like how you can switch between different channels and keep track of your notifications. What do you dislike about Gladly? Hard to find a dislike with Gladly, but I say maybe it could be a little more detailed on the customer's information. What problems is Gladly solving and how is that benefiting you? Gladly is allowing us to have multiple tasks assigned and develop an excellent service for our customers.