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Gladly - Help Desk Software

Gladly Reviews in May 2025: User Ratings, Pros & Cons

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4.8

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Gladly Reviews & Ratings

4.8

Excellent

Based on 39 ratings & 850 reviews

Rating Distribution

Excellent

(712)

Very Good

(138)

Good

(0)

Poor

(0)

Terible

(0)

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Showing 141-150 out of 850

LC

Luis C

08/23/23

5 out of 5

"Useful and easy to manage."

What do you like best about Gladly? Gladly it's an excellent tool to complete tasks and to work with easy navigation. What do you dislike about Gladly? Like all of the softwares,sometimes has issues or bugs,for example double calls or ghost calls. What problems is Gladly solving and how is that benefiting you? Gladly allow us to help consumers in a easy way and to communicate and create task to different departments.

KD

Kaye D

08/23/23

5 out of 5

"Boosting Customer Support Efficiency"

What do you like best about Gladly? AI automation and fair distribution of tasks/tickets What do you dislike about Gladly? I just wish it can be opened in multiple tabs and just choose a specific tab where to assist customers via chat/sms What problems is Gladly solving and how is that benefiting you? Slow response times: With Gladly's intelligent routing and prioritization capabilities, incoming support requests are automatically directed to the most appropriate agent based on factors such ...

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AU

Anonymous User

08/21/23

5 out of 5

"Gladly Answers - Problem Populating in Compose Window"

What do you like best about Gladly? Gladly's strength lies in its timely responses to issues. Gladly treats everything like an immediate or urgent need, and they maintain regular contact until the problem is resolved. What do you dislike about Gladly? Sometimes it isn't easy to understand the verbiage in some of the help docs and reports. What problems is Gladly solving and how is that benefiting you? My company uses Gladly as its Customer Care communication platform (voice, email, chat, ...

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AU

Anonymous User

08/16/23

5 out of 5

"Great quality"

What do you like best about Gladly? Easy to use and understand. Very few IT issues. What do you dislike about Gladly? No issues as of yet, seems to be dependable. What problems is Gladly solving and how is that benefiting you? Converging all conversations into one platform is beneficial.

OC

Omar C

08/14/23

5 out of 5

"Gladly works for me because I receive notifications about consumers."

What do you like best about Gladly? Gladly is like my secretary, when i need to do tasks in the near future i use task function instead of using an ordinary calendar. There is a lot of topics to use depending the situation. What do you dislike about Gladly? i receive tons of spam emails daily. if there is a solution for that issue soon, i will be more than happy to know. What i currently do is adding the topic named spam. What problems is Gladly solving and how is that benefiting you? To ...

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EV

Edder V

08/13/23

5 out of 5

"Easiest and most comfortable tool for CS"

What do you like best about Gladly? The easy it is to gather customer's info What do you dislike about Gladly? In this case the listing for last viewed items What problems is Gladly solving and how is that benefiting you? In this case we help customer find their information regarding purchases they don't confirmation for, or even get information regarding old interactions

MG

Mendy G

07/26/23

5 out of 5

"Best Interface Ever"

What do you like best about Gladly? The flexibility to communicate in many ways such as simple email or SMS What do you dislike about Gladly? I cant think of any. It works in every part of my day to day. What problems is Gladly solving and how is that benefiting you? n/a

EH

Erica H

07/26/23

4.5 out of 5

"Great Experience and Optimization of workforce"

What do you like best about Gladly? I love that all communication is in one thread and can be listed together regardless of the method of communication that the customer reached out with! It's nice to also see the use in real-time with SMS/CHAT and Calls. What do you dislike about Gladly? One thing I would like to better understand in Gladly is the reporting for tasks and productivity planning. I like the ability to follow up with customers as needed, but rerouting tasks to other agents by ...

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JD

Jose D

07/25/23

4.5 out of 5

"Great work tool"

What do you like best about Gladly? The simplicity of the usage that it has regarding my daily basis work, and how it helps me to be more efficient. What do you dislike about Gladly? The issues that it has sometimes when the system fails and is not working properly, slowing me on my daily process. What problems is Gladly solving and how is that benefiting you? It makes a lot easier to pin conversations, merge profiles, and leave notes for future agents to give the best assistance ever.

RC

Ramon C

07/24/23

5 out of 5

"Plain and Simple friendly tool for beginners or advanced customer service agents."

What do you like best about Gladly? How fast and simple it has been through the time I've been using it and how little fails it has given, other than very little minor errors that do not necessarily affect my productivity. What do you dislike about Gladly? There are very few things, one of them would be that whenever you try to copy information from the tabs that are already filled it doesn't always work as intended. What problems is Gladly solving and how is that benefiting you? It is ...

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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].