Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Excellent experience with contact support by Gladly"

What do you like best about Gladly? Galdly has solving cutomer issues. Customers now can connect and contact us easily by using its platform that providing multiple method of communication including email, phone call and live chat. What do you dislike about Gladly? We have nothing at all that make us dislike Gladly. All our daily operation has been smoother after deploying this software to support customer needs. What problems is Gladly solving and how is that benefiting you? The new module ...

"Gladly puts the customer first, and it's paying off!"

What do you like best about Gladly? Gladly prior­itizes customers by focusing on the indiv­idual instead of tickets or cases. This person­alized and seamless approach enhances authen­ticity and effic­iency our customer relat­ions. What do you dislike about Gladly? I think there is great potential for custom­ization options, partic­ularly in the realm of repor­ting. By providing more person­alized data visuali­zation, busin­esses can effec­tively meet their indiv­idual needs. What problems ...

"Solid platform to manage customers/residents needs and reschouts"

What do you like best about Gladly? Easy to use and train to use. Great way to follow up on outstanding issues for customers/ residents. What do you dislike about Gladly? So far, my critiques are really on the side of my CX team and how they action requests. This isn't a gladly issue to speak of. However having gladly on an app would be helpful. What problems is Gladly solving and how is that benefiting you? Glady has helped to keep our reach outs catalogued and consistent.

"Great one stop Shop system."

What do you like best about Gladly? The site has been helpful as a one stop shop to provide everyone infomation to the customer. What do you dislike about Gladly? I have no complaints to the site overall I would suggest the time out being longer when reviewing interactions. What problems is Gladly solving and how is that benefiting you? Being able to review all interactions while assisting the customer.

"Good and best interactive tool"

What do you like best about Gladly? Your organization's data cannot be pasted here. What do you dislike about Gladly? Good and best interactive too. I never seen this type of tool. It's a better experience. What problems is Gladly solving and how is that benefiting you? Gladly is solving a customer problem in very easy way.

"Glady is a very efficient tool."

What do you like best about Gladly? On my opinion i love the fact consumers profile can be created so easily. Love that you can transfer calls, send emails and even sms messages. Very easy to use and real efficcient. What do you dislike about Gladly? Difficulty on finding consumers that were just helped. There is a search option but sometimes the consumers you have just helped are not on there. Maybe if that list starts with the last consumer you have helped it will be easier to find. What ...

"Gladly enables us to empower teams to provide superior customer service."

What do you like best about Gladly? I'm really happy with how Gladly has transforme­d our customer communication. With features like­ phone, email, chat, and social media inte­gration all in one platform, we've be­en able to streamline­ our processes and respond to our custome­rs much more quickly. It's made a big differe­nce in terms of efficie­ncy. What do you dislike about Gladly? Gladly doesn't offe­r an on-premise solution, which might be a drawback for organizations with strict data ...

"Gladly is easy to work with"

What do you like best about Gladly? The most helpful about gladly is the fact that you can go back to previous interactions you've had and also set a task to follow up with customers in case you need too and they stay on the left side with easy access too What do you dislike about Gladly? The only thing I don't like about Gladly are the notifications sounds we get. if you could update it to a bit more friendly sounds it would be great! What problems is Gladly solving and how is that ...

"Advanced Customer Care"

What do you like best about Gladly? I love the answers button because having some answers that I can add with the click of a button really helps save time and allows me to assist more customers. It also has some quick links which are awesome because I don't have to search for the links elsewhere. What do you dislike about Gladly? There aren't enough topics. I sometimes find that the topics mentioned don't always cover the conversations that I am having with the customer. Short ships would ...

"Gladly has allowed us to centralize customer interactions like never before"

What do you like best about Gladly? Gladly has played a crucial role­ in enabling smooth communication with customers on various platforms. Its effe­ctiveness in ensuring custome­r satisfaction and keeping our team focuse­d cannot be overstated. What do you dislike about Gladly? Sometime­s, I've noticed that the notification syste­m in Gladly isn't as easy to use as I'd like. This can cause­ problems, especially during busy time­s when important alerts might get ove­rlooked. What problems ...