Gladly Reviews in August 2026: User Ratings, Pros & Cons

"Swift integration with Big Commerce"

What do you like best about Gladly? We are able to integrate and pairing Gladly with our ecommerce platform like Big Commerce. It is important steps because we need to able to access customer data from the e-commerce to present user with accurate infromation. What do you dislike about Gladly? Gladly has so many features that is available for us to use, which is one of the reason why this platform is quite expensive. A smaller business that is not using customer support that much would not ...

"Fast implementation by Gladly"

What do you like best about Gladly? Gladly is taking different approach from other customer support platform. The system automation will match the customer with the right agent automatically. We also integrate it with our ecommerce system, which is Magento. What do you dislike about Gladly? We use Gladly everyday and it is the best decision that we have made to solve our issue with support ticket. No issues with Gladly for now. What problems is Gladly solving and how is that benefiting ...

"Every customer support features in one place"

What do you like best about Gladly? Fast and easy deployment process is one of Gladly strongest quality. Every tools that I need to make the customer support system easy is available in here without the need to integrate multiple software into the platform. What do you dislike about Gladly? Some issues with the integration since not many option is available that I can choose to pair the software. Other than that, everything else is okay. What problems is Gladly solving and how is that ...

"Unify customer support conversation in one place"

What do you like best about Gladly? Gladly is able to unified all ou customer previous history and conversation into single place. This operation has make it easy for our agent to referring and seraching back all the infromation that they need to solves customer issues. What do you dislike about Gladly? I have nothing to dislike or any issues with Gladly. The developer team has been supportive and able to come out with solutions for any problem that we had with the platform. We have use ...

"Best with managing contact center and support platform"

What do you like best about Gladly? Gladly is the best platfrom to drive customer into a loyal customer. All our customer support agent love it when they can connect to multiple integration software like Shopify into the system for an easy and fast access. Easy to use and better customer support can be achieve with Gladly. We use Gladly everyday because they are easy to use and implemeted. What do you dislike about Gladly? One of the thing that I dislike about Glaldy is with the phone ...

"Swift integration with Big Commerce"

What do you like best about Gladly? We are able to integrate and pairing Gladly with our ecommerce platform like Big Commerce. It is important steps because we need to able to access customer data from the e-commerce to present user with accurate infromation. What do you dislike about Gladly? Gladly has so many features that is available for us to use, which is one of the reason why this platform is quite expensive. A smaller business that is not using customer support that much would not ...

"Unify customer support conversation in one place"

What do you like best about Gladly? Gladly is able to unified all ou customer previous history and conversation into single place. This operation has make it easy for our agent to referring and seraching back all the infromation that they need to solves customer issues. What do you dislike about Gladly? I have nothing to dislike or any issues with Gladly. The developer team has been supportive and able to come out with solutions for any problem that we had with the platform. We have use ...

"Every customer support features in one place"

What do you like best about Gladly? Fast and easy deployment process is one of Gladly strongest quality. Every tools that I need to make the customer support system easy is available in here without the need to integrate multiple software into the platform. What do you dislike about Gladly? Some issues with the integration since not many option is available that I can choose to pair the software. Other than that, everything else is okay. What problems is Gladly solving and how is that ...

"Gladly puts the customer first, and it's paying off!"

What do you like best about Gladly? Gladly prior­itizes customers by focusing on the indiv­idual instead of tickets or cases. This person­alized and seamless approach enhances authen­ticity and effic­iency our customer relat­ions. What do you dislike about Gladly? I think there is great potential for custom­ization options, partic­ularly in the realm of repor­ting. By providing more person­alized data visuali­zation, busin­esses can effec­tively meet their indiv­idual needs. What problems ...

"Excellent experience with contact support by Gladly"

What do you like best about Gladly? Galdly has solving cutomer issues. Customers now can connect and contact us easily by using its platform that providing multiple method of communication including email, phone call and live chat. What do you dislike about Gladly? We have nothing at all that make us dislike Gladly. All our daily operation has been smoother after deploying this software to support customer needs. What problems is Gladly solving and how is that benefiting you? The new module ...