Gladly Reviews in June 2026: User Ratings, Pros & Cons

"When it comes to unified customer communications, Gladly is a solid choice."

What do you like best about Gladly? The se­tup process for Gladly in our system went smoothly, and it has re­ally improved our customer service­ capabilities with its various communication channels. Additionally, whene­ver we nee­d assistance, Gladly's support team is responsive­ and provides clear guidance to make­ the update process e­asier. What do you dislike about Gladly? To ensure­ smooth workflow, the system's response­ during peak hours could be improved for faste­r service. ...

"Gladly Review"

What do you like best about Gladly? How easy it is to check information or search for specific things on each ticket or cx information. Very user friendly! What do you dislike about Gladly? It bothers a little bit when Cx has different email accounts that are slightly different and cannot be merged. What problems is Gladly solving and how is that benefiting you? Before tickets we're assigined randomly but now they are being assigned from due time giving priority to older tickets first!

"The best in customer support and contact center"

What do you like best about Gladly? Integration is the best that can be managed by Gladly. I can combines all the conversation from sms, email or livechat into one conversation using Glaldy. Our support agent love the easiness of operation that we paired with Calabrio to measure agent performance. What do you dislike about Gladly? We do not have anything that we dislike with Gladly. All issues is quickly fixed by Gladly. What problems is Gladly solving and how is that benefiting you? Gladly ...

"Fun and easy platform."

What do you like best about Gladly? I like how easy is to use Gladly for someone who has no experience using web platforms like this, especially in the Customer Service career. It allows you to receive documents very easily and have live interactions so it helps us with Customer support. What do you dislike about Gladly? Sometimes we are not able to receive pictures or videos from Customers if we are on the phone. What problems is Gladly solving and how is that benefiting you? Gladly help ...

"Interactive and easy to access"

What do you like best about Gladly? Easy to access and helps to solve customer queries What do you dislike about Gladly? It's lagging sometimes but good to access What problems is Gladly solving and how is that benefiting you? solving the cx queries globally and recognized as a interactive tool

"The best in customer support and contact center"

What do you like best about Gladly? Integration is the best that can be managed by Gladly. I can combines all the conversation from sms, email or livechat into one conversation using Glaldy. Our support agent love the easiness of operation that we paired with Calabrio to measure agent performance. What do you dislike about Gladly? We do not have anything that we dislike with Gladly. All issues is quickly fixed by Gladly. What problems is Gladly solving and how is that benefiting you? Gladly ...

"Taking the first steps towards a smooth customer service experience."

What do you like best about Gladly? Gladly is known for its user-frie­ndly design and extensive­ set of features. It e­asily integrates with our current syste­ms, making our customer interactions smoother and more­ efficient. These­ factors significantly improve our customer service­ operations. What do you dislike about Gladly? Integrating Gladly into our syste­ms posed some challenge­s, as it required a solid technical infrastructure­. Additionally, we believe­ that there is room for ...

"Taking the first steps towards a smooth customer service experience."

What do you like best about Gladly? Gladly is known for its user-frie­ndly design and extensive­ set of features. It e­asily integrates with our current syste­ms, making our customer interactions smoother and more­ efficient. These­ factors significantly improve our customer service­ operations. What do you dislike about Gladly? Integrating Gladly into our syste­ms posed some challenge­s, as it required a solid technical infrastructure­. Additionally, we believe­ that there is room for ...

"Swift integration with Big Commerce"

What do you like best about Gladly? We are able to integrate and pairing Gladly with our ecommerce platform like Big Commerce. It is important steps because we need to able to access customer data from the e-commerce to present user with accurate infromation. What do you dislike about Gladly? Gladly has so many features that is available for us to use, which is one of the reason why this platform is quite expensive. A smaller business that is not using customer support that much would not ...

"Fast implementation by Gladly"

What do you like best about Gladly? Gladly is taking different approach from other customer support platform. The system automation will match the customer with the right agent automatically. We also integrate it with our ecommerce system, which is Magento. What do you dislike about Gladly? We use Gladly everyday and it is the best decision that we have made to solve our issue with support ticket. No issues with Gladly for now. What problems is Gladly solving and how is that benefiting ...