Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Happy with the easiness of the support platform"

What do you like best about Gladly? We are happy that we now can give customer a shorter waiting time to connect with our support agents. For a customer that prefer to use the Live Chat, they can use it and using the self-serving service to find information that they need with their orders. What do you dislike about Gladly? Implementation of the integration software is the only real issues that we have. they only support Shipped Suite for shipping and no other software. What problems is ...

"Great experience with the digital customer support platform"

What do you like best about Gladly? Setting a standard for our customer support services is easy because Gladly has many features and tools to control it. Support agents has to work by the rules and SOP that company has sets and it has producing the result that we expected. Using Simplr integration help manage the agent 24/7 operation. What do you dislike about Gladly? None. We have zero dissatisfaction or complaint about Gladly. We are able to use OrderGroove and paired it with this ...

"Interactive and easy to access"

What do you like best about Gladly? Easy to access and helps to solve customer queries What do you dislike about Gladly? It's lagging sometimes but good to access What problems is Gladly solving and how is that benefiting you? solving the cx queries globally and recognized as a interactive tool

"Fun and easy platform."

What do you like best about Gladly? I like how easy is to use Gladly for someone who has no experience using web platforms like this, especially in the Customer Service career. It allows you to receive documents very easily and have live interactions so it helps us with Customer support. What do you dislike about Gladly? Sometimes we are not able to receive pictures or videos from Customers if we are on the phone. What problems is Gladly solving and how is that benefiting you? Gladly help ...

"The best in customer support and contact center"

What do you like best about Gladly? Integration is the best that can be managed by Gladly. I can combines all the conversation from sms, email or livechat into one conversation using Glaldy. Our support agent love the easiness of operation that we paired with Calabrio to measure agent performance. What do you dislike about Gladly? We do not have anything that we dislike with Gladly. All issues is quickly fixed by Gladly. What problems is Gladly solving and how is that benefiting you? Gladly ...

"The best in customer support and contact center"

What do you like best about Gladly? Integration is the best that can be managed by Gladly. I can combines all the conversation from sms, email or livechat into one conversation using Glaldy. Our support agent love the easiness of operation that we paired with Calabrio to measure agent performance. What do you dislike about Gladly? We do not have anything that we dislike with Gladly. All issues is quickly fixed by Gladly. What problems is Gladly solving and how is that benefiting you? Gladly ...

"Taking the first steps towards a smooth customer service experience."

What do you like best about Gladly? Gladly is known for its user-frie­ndly design and extensive­ set of features. It e­asily integrates with our current syste­ms, making our customer interactions smoother and more­ efficient. These­ factors significantly improve our customer service­ operations. What do you dislike about Gladly? Integrating Gladly into our syste­ms posed some challenge­s, as it required a solid technical infrastructure­. Additionally, we believe­ that there is room for ...

"Taking the first steps towards a smooth customer service experience."

What do you like best about Gladly? Gladly is known for its user-frie­ndly design and extensive­ set of features. It e­asily integrates with our current syste­ms, making our customer interactions smoother and more­ efficient. These­ factors significantly improve our customer service­ operations. What do you dislike about Gladly? Integrating Gladly into our syste­ms posed some challenge­s, as it required a solid technical infrastructure­. Additionally, we believe­ that there is room for ...

"Fast implementation by Gladly"

What do you like best about Gladly? Gladly is taking different approach from other customer support platform. The system automation will match the customer with the right agent automatically. We also integrate it with our ecommerce system, which is Magento. What do you dislike about Gladly? We use Gladly everyday and it is the best decision that we have made to solve our issue with support ticket. No issues with Gladly for now. What problems is Gladly solving and how is that benefiting ...

"Every customer support features in one place"

What do you like best about Gladly? Fast and easy deployment process is one of Gladly strongest quality. Every tools that I need to make the customer support system easy is available in here without the need to integrate multiple software into the platform. What do you dislike about Gladly? Some issues with the integration since not many option is available that I can choose to pair the software. Other than that, everything else is okay. What problems is Gladly solving and how is that ...