Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Good"

What do you like best about Gladly? Easy to use. Fast and reliable. No fuss at all What do you dislike about Gladly? None to complain about. Simple and effective What problems is Gladly solving and how is that benefiting you? All interactions is in one system. Easier to check history

"Improve customer support response time and quality"

What do you like best about Gladly? We are happy with our latest customer support agent performance that able to help and close support ticket quicker in less time. Agents able to use this platform easily and has no issues with the training. Easy integration with Calabrio help us measure agent performance in real-time. What do you dislike about Gladly? We have use Gladly for two years and currently happy with all the positive results for our customer support segment. No dislike from ...

"Happy with the easiness of the support platform"

What do you like best about Gladly? We are happy that we now can give customer a shorter waiting time to connect with our support agents. For a customer that prefer to use the Live Chat, they can use it and using the self-serving service to find information that they need with their orders. What do you dislike about Gladly? Implementation of the integration software is the only real issues that we have. they only support Shipped Suite for shipping and no other software. What problems is ...

"Happy with the easiness of the support platform"

What do you like best about Gladly? We are happy that we now can give customer a shorter waiting time to connect with our support agents. For a customer that prefer to use the Live Chat, they can use it and using the self-serving service to find information that they need with their orders. What do you dislike about Gladly? Implementation of the integration software is the only real issues that we have. they only support Shipped Suite for shipping and no other software. What problems is ...

"Great experience with the digital customer support platform"

What do you like best about Gladly? Setting a standard for our customer support services is easy because Gladly has many features and tools to control it. Support agents has to work by the rules and SOP that company has sets and it has producing the result that we expected. Using Simplr integration help manage the agent 24/7 operation. What do you dislike about Gladly? None. We have zero dissatisfaction or complaint about Gladly. We are able to use OrderGroove and paired it with this ...

"Vast integration option with easy procedure"

What do you like best about Gladly? I love all the integration that has vast of selection and easy to pair. We integrate with Magento to handles all the sales and ecommerce platform and using Loop to manage customer return operation. What do you dislike about Gladly? Gladly need a better implementation onboarding process. We had to spend weeks to perfecting the system and linked it with all our IT services. What problems is Gladly solving and how is that benefiting you? Gladly as our main ...

"Streamlined customer support platform and quick response"

What do you like best about Gladly? Time is the most critical with user support and Gladly has make it possible to responding to customer support ticket half the time that it used to need. We use it everyday and has no issues with the performance. The insight from the dashboard let us to monitor real-time support activity and data. What do you dislike about Gladly? No issue with Gladly. We love all the features and tools that helped us to autonated the conversation support with customer ...

"Excellent with customer support agent management"

What do you like best about Gladly? The best about Gladly is because they have many integration option that is open to be connected with the main support platform. The possibilities is endless with Gladly. What do you dislike about Gladly? No dislike. All the service that I want is available to, especially with the Shopify integration. What problems is Gladly solving and how is that benefiting you? Easy to use as a customer contact center. All communication method and channel is available ...

"Center management for all our customer support tools"

What do you like best about Gladly? The most impact that we have experience after deploying Gladly is with the response time that has shorter and easy management for all the integration, especially with Klaviyo marketing software. What do you dislike about Gladly? A better pricing structure for a middle size business like us would be very helpful. The cost is quite high especially with the integration software that we need. What problems is Gladly solving and how is that benefiting ...

"Improve customer support platform and closing the gap with customers"

What do you like best about Gladly? Gladly sets of features and tools is easy to install and intergrate with our current ecommerce platform. The onboarding process is easy and doesn't involve too many technical process. What do you dislike about Gladly? Its vast list of features and tools make the training time for a new customer support agent is long and tiring. The community hub is not active. What problems is Gladly solving and how is that benefiting you? Automation with the live chat ...