Gladly Reviews in August 2026: User Ratings, Pros & Cons

"Good with customer support and customer details"

What do you like best about Gladly? What make Gladly better than the others is because they can provide a quick customer rich detail in the first few second second after the customer connecting with the support platform. We can view their conversation history and shopping details to provide a better answer and follow up. It is easy for us and uses less time to closing the ticket for the customer support. What do you dislike about Gladly? The mobile application access is not easy to connect ...

"Platform that make customer support management simple"

What do you like best about Gladly? Gladly is our business choice to managing the contact center and customer support platfrom. They provides unique and different method in managing the support ticket and able to combine all communication medium into one conversation. Integration with ecommer platform like shopify has improve the support workflow. What do you dislike about Gladly? Implementing the platform and connect it with our shop website is easy. We have no issue with Gladly and is ...

"When it comes to unified customer communications, Gladly is a solid choice."

What do you like best about Gladly? The se­tup process for Gladly in our system went smoothly, and it has re­ally improved our customer service­ capabilities with its various communication channels. Additionally, whene­ver we nee­d assistance, Gladly's support team is responsive­ and provides clear guidance to make­ the update process e­asier. What do you dislike about Gladly? To ensure­ smooth workflow, the system's response­ during peak hours could be improved for faste­r service. ...

"Improve customer support platform and closing the gap with customers"

What do you like best about Gladly? Gladly sets of features and tools is easy to install and intergrate with our current ecommerce platform. The onboarding process is easy and doesn't involve too many technical process. What do you dislike about Gladly? Its vast list of features and tools make the training time for a new customer support agent is long and tiring. The community hub is not active. What problems is Gladly solving and how is that benefiting you? Automation with the live chat ...

"Center management for all our customer support tools"

What do you like best about Gladly? The most impact that we have experience after deploying Gladly is with the response time that has shorter and easy management for all the integration, especially with Klaviyo marketing software. What do you dislike about Gladly? A better pricing structure for a middle size business like us would be very helpful. The cost is quite high especially with the integration software that we need. What problems is Gladly solving and how is that benefiting ...

"Excellent with customer support agent management"

What do you like best about Gladly? The best about Gladly is because they have many integration option that is open to be connected with the main support platform. The possibilities is endless with Gladly. What do you dislike about Gladly? No dislike. All the service that I want is available to, especially with the Shopify integration. What problems is Gladly solving and how is that benefiting you? Easy to use as a customer contact center. All communication method and channel is available ...

"Streamlined customer support platform and quick response"

What do you like best about Gladly? Time is the most critical with user support and Gladly has make it possible to responding to customer support ticket half the time that it used to need. We use it everyday and has no issues with the performance. The insight from the dashboard let us to monitor real-time support activity and data. What do you dislike about Gladly? No issue with Gladly. We love all the features and tools that helped us to autonated the conversation support with customer ...

"Great experience with the digital customer support platform"

What do you like best about Gladly? Setting a standard for our customer support services is easy because Gladly has many features and tools to control it. Support agents has to work by the rules and SOP that company has sets and it has producing the result that we expected. Using Simplr integration help manage the agent 24/7 operation. What do you dislike about Gladly? None. We have zero dissatisfaction or complaint about Gladly. We are able to use OrderGroove and paired it with this ...

"Happy with the easiness of the support platform"

What do you like best about Gladly? We are happy that we now can give customer a shorter waiting time to connect with our support agents. For a customer that prefer to use the Live Chat, they can use it and using the self-serving service to find information that they need with their orders. What do you dislike about Gladly? Implementation of the integration software is the only real issues that we have. they only support Shipped Suite for shipping and no other software. What problems is ...

"Gladly Review"

What do you like best about Gladly? How easy it is to check information or search for specific things on each ticket or cx information. Very user friendly! What do you dislike about Gladly? It bothers a little bit when Cx has different email accounts that are slightly different and cannot be merged. What problems is Gladly solving and how is that benefiting you? Before tickets we're assigined randomly but now they are being assigned from due time giving priority to older tickets first!