Gladly Reviews in August 2026: User Ratings, Pros & Cons

"Exceptionally easy to configure"

What do you like best about Gladly? Gladly easy configuration and onboarding checklist is easy to follow and making sure all the needed settings is properly setup. The actionable insights help us to correctly analyzed our customer support report. What do you dislike about Gladly? Nothing. No dislike or things that we had complaint over Gladly. Any issues will be fixed on the spot by the developer team. Only a happy experience so far. What problems is Gladly solving and how is that ...

"New method in solving customer support issue"

What do you like best about Gladly? Gladly gives us a new way of method to connect and solving customer inquiries and issues. We are able to easily understand customer root issues and solved it by using various type of features that Gladly provide. What do you dislike about Gladly? No dislike. We are able to run Gladly with our ecommerce website easily and only need a few tweak to make it run in its full capacity. What problems is Gladly solving and how is that benefiting you? Engagement ...

"Modern and advance for a customer support center"

What do you like best about Gladly? Gladly is providing a modern yet easy to operate platform that help my customer support agent to serve and helps all customer that is connecting with us. Integration with Spree is easy as we can find and pull out order history easily. What do you dislike about Gladly? None with the dislike. We had an eventful experience and happy with the result after deploy Gladly as our main customer support medium. What problems is Gladly solving and how is that ...

"Good features for a customer support management"

What do you like best about Gladly? What is making Gladly excellent is with the integration option list. All the software that we need is available and able to connect with the support platform. It has make the process easy to be used by a novice agent. What do you dislike about Gladly? Nothing is least useful with Gladly. We are happy with the current result and have a positive reading from the analyzed report. What problems is Gladly solving and how is that benefiting you? Quick ...

"Good quality software to manage customer care"

What do you like best about Gladly? The onboarding process of Gladly is easy because they have a checklist that provide guidance on how to setup the software. Integration with Swell as our ecommerce sale website improve the effectiveness on support process for our customer. What do you dislike about Gladly? We have use it for quite long and found nothing to dislike about Gladly. All the process, integration, management and control is easy to navigate. What problems is Gladly solving and how ...

"Second time Gladly user & continually impressed : )"

What do you like best about Gladly? Ease of access the variation of conversation types, backend maintenance and the features that exist, including the roadmap ahead. The introduction of AI support has been a nice integration to aid those who might be new to Gladly, yet a bonus for those who are tenured. All-in-all...very user-friendly and efficient. Oh, not to mention the turnaround with Customer Support What do you dislike about Gladly? Not to dislike, however, I do hope for an inegration ...

"Vast integration option with easy procedure"

What do you like best about Gladly? I love all the integration that has vast of selection and easy to pair. We integrate with Magento to handles all the sales and ecommerce platform and using Loop to manage customer return operation. What do you dislike about Gladly? Gladly need a better implementation onboarding process. We had to spend weeks to perfecting the system and linked it with all our IT services. What problems is Gladly solving and how is that benefiting you? Gladly as our main ...

"Improve customer support response time and quality"

What do you like best about Gladly? We are happy with our latest customer support agent performance that able to help and close support ticket quicker in less time. Agents able to use this platform easily and has no issues with the training. Easy integration with Calabrio help us measure agent performance in real-time. What do you dislike about Gladly? We have use Gladly for two years and currently happy with all the positive results for our customer support segment. No dislike from ...

"Good"

What do you like best about Gladly? Easy to use. Fast and reliable. No fuss at all What do you dislike about Gladly? None to complain about. Simple and effective What problems is Gladly solving and how is that benefiting you? All interactions is in one system. Easier to check history

"CRM digital solutions with fast customer support"

What do you like best about Gladly? Galdly has boosting our customer support platform by digitalized and integrate it with our ecommerce provider. The workflows has been easy since all the data can be viewed from Gladly and we can serve our customer quickly. What do you dislike about Gladly? There is no least helpful tools or features that has been introduced by Gladly. We use all the option to improvised our contact center. What problems is Gladly solving and how is that benefiting ...