Gladly Reviews in June 2026: User Ratings, Pros & Cons

"Futuristic tools that is suitable for modern solutions"

What do you like best about Gladly? We are able to implement, improve and boosting our conversation rate with client with the help of Gladly easy features. Automatic agents assign process that will connect customer with correct customer support agent. Easy to manage the integration using Magento. What do you dislike about Gladly? No dislike. We are happy with our current customer support platform that can caters all kind of customer inquiry and question about the product. What problems is ...

"Impressive list of tools and fearures"

What do you like best about Gladly? I love all the list that Gladly has for its features to handling customer support agents and clients. This platform can easily combine and control all the conversation medium between customer and agent into one, which has make it easy for us to perform performance analysis using Calabrio. What do you dislike about Gladly? We have no problem that is too apperent with Gladly. Small issues with the website response time that take some time to load customer ...

"Modern and advance for a customer support center"

What do you like best about Gladly? Gladly is providing a modern yet easy to operate platform that help my customer support agent to serve and helps all customer that is connecting with us. Integration with Spree is easy as we can find and pull out order history easily. What do you dislike about Gladly? None with the dislike. We had an eventful experience and happy with the result after deploy Gladly as our main customer support medium. What problems is Gladly solving and how is that ...

"Good features for a customer support management"

What do you like best about Gladly? What is making Gladly excellent is with the integration option list. All the software that we need is available and able to connect with the support platform. It has make the process easy to be used by a novice agent. What do you dislike about Gladly? Nothing is least useful with Gladly. We are happy with the current result and have a positive reading from the analyzed report. What problems is Gladly solving and how is that benefiting you? Quick ...

"Good quality software to manage customer care"

What do you like best about Gladly? The onboarding process of Gladly is easy because they have a checklist that provide guidance on how to setup the software. Integration with Swell as our ecommerce sale website improve the effectiveness on support process for our customer. What do you dislike about Gladly? We have use it for quite long and found nothing to dislike about Gladly. All the process, integration, management and control is easy to navigate. What problems is Gladly solving and how ...

"Second time Gladly user & continually impressed : )"

What do you like best about Gladly? Ease of access the variation of conversation types, backend maintenance and the features that exist, including the roadmap ahead. The introduction of AI support has been a nice integration to aid those who might be new to Gladly, yet a bonus for those who are tenured. All-in-all...very user-friendly and efficient. Oh, not to mention the turnaround with Customer Support What do you dislike about Gladly? Not to dislike, however, I do hope for an inegration ...

"Platform that make customer support management simple"

What do you like best about Gladly? Gladly is our business choice to managing the contact center and customer support platfrom. They provides unique and different method in managing the support ticket and able to combine all communication medium into one conversation. Integration with ecommer platform like shopify has improve the support workflow. What do you dislike about Gladly? Implementing the platform and connect it with our shop website is easy. We have no issue with Gladly and is ...

"Good with customer support and customer details"

What do you like best about Gladly? What make Gladly better than the others is because they can provide a quick customer rich detail in the first few second second after the customer connecting with the support platform. We can view their conversation history and shopping details to provide a better answer and follow up. It is easy for us and uses less time to closing the ticket for the customer support. What do you dislike about Gladly? The mobile application access is not easy to connect ...

"Great experience with the digital customer support platform"

What do you like best about Gladly? Setting a standard for our customer support services is easy because Gladly has many features and tools to control it. Support agents has to work by the rules and SOP that company has sets and it has producing the result that we expected. Using Simplr integration help manage the agent 24/7 operation. What do you dislike about Gladly? None. We have zero dissatisfaction or complaint about Gladly. We are able to use OrderGroove and paired it with this ...

"CRM digital solutions with fast customer support"

What do you like best about Gladly? Galdly has boosting our customer support platform by digitalized and integrate it with our ecommerce provider. The workflows has been easy since all the data can be viewed from Gladly and we can serve our customer quickly. What do you dislike about Gladly? There is no least helpful tools or features that has been introduced by Gladly. We use all the option to improvised our contact center. What problems is Gladly solving and how is that benefiting ...