Gladly Reviews in May 2025: User Ratings, Pros & Cons

"Awesome features to manage customer service and support"

What do you like best about Gladly? Fast,responsive and easy features operation is Gladly middle name. We had many benefits after implementing this software with our customer support service. Measuring customer satisfaction and analyzed it using Linc integration. What do you dislike about Gladly? No dislike and downside for Gladly. If we configure the platform correctly, we can solves any issues that business is facing for customer service platform. What problems is Gladly solving and how ...

"Excellent experience from modern features of Gladly"

What do you like best about Gladly? Gladly gives us a peace of mind in managing our customer support center. All the additional tools like Screen_Meet integration can be easily connected. It has redusing the technical operation that our previous solutions software need. What do you dislike about Gladly? Nothing is less helpful with Gladly. The training and knowledge hub is helping a lot and has all the topic that we need to improve the platform. Great customer support so far. What problems ...

"Second time Gladly user & continually impressed : )"

What do you like best about Gladly? Ease of access the variation of conversation types, backend maintenance and the features that exist, including the roadmap ahead. The introduction of AI support has been a nice integration to aid those who might be new to Gladly, yet a bonus for those who are tenured. All-in-all...very user-friendly and efficient. Oh, not to mention the turnaround with Customer Support What do you dislike about Gladly? Not to dislike, however, I do hope for an inegration ...

"Good features for a customer support management"

What do you like best about Gladly? What is making Gladly excellent is with the integration option list. All the software that we need is available and able to connect with the support platform. It has make the process easy to be used by a novice agent. What do you dislike about Gladly? Nothing is least useful with Gladly. We are happy with the current result and have a positive reading from the analyzed report. What problems is Gladly solving and how is that benefiting you? Quick ...

"Good quality software to manage customer care"

What do you like best about Gladly? The onboarding process of Gladly is easy because they have a checklist that provide guidance on how to setup the software. Integration with Swell as our ecommerce sale website improve the effectiveness on support process for our customer. What do you dislike about Gladly? We have use it for quite long and found nothing to dislike about Gladly. All the process, integration, management and control is easy to navigate. What problems is Gladly solving and how ...

"Modern and advance for a customer support center"

What do you like best about Gladly? Gladly is providing a modern yet easy to operate platform that help my customer support agent to serve and helps all customer that is connecting with us. Integration with Spree is easy as we can find and pull out order history easily. What do you dislike about Gladly? None with the dislike. We had an eventful experience and happy with the result after deploy Gladly as our main customer support medium. What problems is Gladly solving and how is that ...

"Gladly Review"

What do you like best about Gladly? How easy it is to check information or search for specific things on each ticket or cx information. Very user friendly! What do you dislike about Gladly? It bothers a little bit when Cx has different email accounts that are slightly different and cannot be merged. What problems is Gladly solving and how is that benefiting you? Before tickets we're assigined randomly but now they are being assigned from due time giving priority to older tickets first!

"Improve customer support response time and quality"

What do you like best about Gladly? We are happy with our latest customer support agent performance that able to help and close support ticket quicker in less time. Agents able to use this platform easily and has no issues with the training. Easy integration with Calabrio help us measure agent performance in real-time. What do you dislike about Gladly? We have use Gladly for two years and currently happy with all the positive results for our customer support segment. No dislike from ...

"Platform that make customer support management simple"

What do you like best about Gladly? Gladly is our business choice to managing the contact center and customer support platfrom. They provides unique and different method in managing the support ticket and able to combine all communication medium into one conversation. Integration with ecommer platform like shopify has improve the support workflow. What do you dislike about Gladly? Implementing the platform and connect it with our shop website is easy. We have no issue with Gladly and is ...

"CRM digital solutions with fast customer support"

What do you like best about Gladly? Galdly has boosting our customer support platform by digitalized and integrate it with our ecommerce provider. The workflows has been easy since all the data can be viewed from Gladly and we can serve our customer quickly. What do you dislike about Gladly? There is no least helpful tools or features that has been introduced by Gladly. We use all the option to improvised our contact center. What problems is Gladly solving and how is that benefiting ...