Gist Reviews in June 2026: User Ratings, Pros & Cons

Terrible support

Terrible support. Its buggy and unusable on its own. The Support team is unqualified and don't provide any solutions.

"Gist is an amazing product that helps you get leads and sales."

What do you like best about Gist? Besides the chatbot, the email marketing capabilities and so much more, Gist support is one of the best features to like of Gist. They are always there and effective. What do you dislike about Gist? Though Gist isn't perfect, I'm yet to find something I dislike that it's support hasn't quickly addressed. Recommendations to others considering Gist: Give it a try. You'd be amazed of what Gist can do for your small business in both service and reach. What ...

"Great for early stage startups"

What do you like best about Gist? Gist provides a great combination of features that covers off all the needs of an early stage startup. What do you dislike about Gist? Can't seem to view properties of an event that come in from Segment What problems is Gist solving and how is that benefiting you? I'm using the knowledgebase and chat predominantly at the moment. It's also good for seeing a complete history of user events that are piped in from Segment

"Intercom alternative"

What do you like best about Gist? its looks, features and ease of use. As well as their chat bot What do you dislike about Gist? their iOS app is sometimes a little buggy What problems is Gist solving and how is that benefiting you? it helps us connect with our customers on the go

"Gist Includes in one place several functions that are quite useful"

What do you like best about Gist? It includes in a single place several functions that are quite useful when managing an online store, from chat support to automation of sending mail, everything is possible to get it in the same place, and its chat allowed me to work it simultaneously with the social networks of my business, which allows me to better manage the requirements of my clients. Its simplicity is its greatest virtue, since for me the fact that it can do everything from a fairly ...

"Software with great potential for communication with customers."

What do you like best about Gist? Excellent system since they allow companies to market, sell and communicate with their customers in a safe and very responsible way. Its cost is very well evaluated since they offer you an amount of progress and an estimated time very adequate for the price they propose giving you benefits and better experiences with this type of application. It contains certain functions which are: knowledge base, support chat, transactional emails which are connected in ...

"Intercom alternative"

What do you like best? its looks, features and ease of use. As well as their chat bot What do you dislike? their iOS app is sometimes a little buggy What problems are you solving with the product? What benefits have you realized? it helps us connect with our customers on the go

Another one scammed by their lifetime deal and ignored

I was another one who bought their lifetime deal, a couple of years ago on Black Friday on AppSumo when they were ConvertFox. They were more than happy to send me promotional emails gleefully talking about how they'd changed branding to Gist but not so happy to hold up their end of the "lifetime deal" bargain. Radio silence every time I emailed support (3 times) asking how I can get access to my account now that they'd switched branding. They totally ignored me. It's disgraceful and I ...

"Better and better every time!"

What do you like best about Gist? * Great customer support (responsive, knowledgable) * Continuous upgrades and updates * Intuitive once you get the hang of it * Fast and hardly fail to load * Great native integrations (ConvertBox!) and Zapier is always useful What do you dislike about Gist? * Slight UX improvement, but no biggie * Automation and event tracking may need some time to get used to * Wishlist: forms allow more font customization to suit website branding * Wishlist: that forms ...

I bought their lifetime account when…

I bought their lifetime account when they were convertfox. I had a number of problems even after paying for a higher access account for a $200 yearly fee. The service kept sending me emails saying I wasn't able to send emails for sending spam when I was not even sending emails. I told them I wanted my billing info removed and long story short 6 months later it is still in their system and I'm being told I'll be rebilled in December. I had to switch my payment to a prepaid gift card with ...