Gist Reviews in June 2026: User Ratings, Pros & Cons

"Overall, a really complete tool for small companies."

What do you like best about Gist? It has a lot of features for small and medium companies What do you dislike about Gist? It can be improved by giving more data and flexibility with the contact list and reports What problems is Gist solving and how is that benefiting you? I can manage all the communications in one place.

"Gist helped us streamline our processes for Marketing and Customer Success"

What do you like best about Gist? The automated and personalized chat prompt that goes out on behalf of our Executive to a newly signed-up customer has been the most rewarding. Customers immediately come to know that if they are stuck at some point with our product, they can reach out to our Executives. It's very customizable as well. We can show the prompt to a selected set of users only (in our case, the Admins). We can show the prompt when the user has been on a specific page for too ...

"Suitable for use"

What do you like best about Gist? Gist was easy to set up and user friendly. You can easily assign to other colleagues, and track the process. What do you dislike about Gist? The notifications do not always come through so you have to have it constantly open. What problems is Gist solving and how is that benefiting you? Its easy to determine what contact is geniune and what is spam.

"An Awesome Piece of Software"

What do you like best about Gist? Forms, Emails, Messaging and Event Tracking What do you dislike about Gist? The live chat can be improved to be more personalized Recommendations to others considering Gist: It's a better alternative to intercom and user.com What problems is Gist solving and how is that benefiting you? Problems ? Nothing Yet, Benefits Yes... I have seen a high open rate of my emails, and we can track user events on the site now. And this has increased user engagement and sales

"Hubspot Alternative"

What do you like best about Gist? Gist offers an affordable pricing plan with rich tools to boost your business. It can help use for customer support by livechat, nurture lead, email marketing. We also can set up the workflow to automate the process from the time user opt-in to sales. What do you dislike about Gist? Cannot use embed form to my landing page. We can use popup form or Welcome Matt, but there're some use cases that we need to embed our form. We can easily do this with Hubspot. ...

"Works better than crisp or drift"

What do you like best about Gist? Chat response time is better than other apps. What do you dislike about Gist? The user interface a little bit confusing What problems is Gist solving and how is that benefiting you? Customer support via chat, knowledge base

"Gist is tremendous!"

What do you like best about Gist? I DEEPLY have appreciated Gist's timely support. Their tools and the platform are always improving. You're definitely in good hands with the Gist team! What do you dislike about Gist? I wish that Gist had more integrations with other tools like Thrivecart, which I use. But, I'm VERY grateful that I can get by using Gist's HTML codes to integrate with other tools. It is how I'm able to connect with Thrivecart. Recommendations to others considering Gist: I ...

"Great Feature-Rich Software"

What do you like best about Gist? There are a ton of great features. I really like how I'm able to integrate directly into my website. What do you dislike about Gist? It takes some getting used to setting up and using the product. But that's to be expected from such a feature-rich software. What problems is Gist solving and how is that benefiting you? It's hard finding a single software that can do as much as Gist goes. Usually, you have to use multiple software.

"GIST is versatile, high quality and cheap"

What do you like best about Gist? GIST automation capabilities are excellent, even at the lower price points. These features immensely helped me as a more recent business with not lots of upfront capital. I also benefit from the smooth integration with WordPress. I am recommending GIST for being a professional chat, email marketing, and CRM option. Chat is handy and valuable. What do you dislike about Gist? Windows and MAC applications should have the option to start automatically when the ...

"Live chat, crm and book meetings"

What do you like best about Gist? The live chat works well. Booking meetings is easy and efficient. I love the integrated knowledge base site you can create. I love seeing where leads go on my website. Their intent and the pages that convert. Auto emails depending on filters is also great. Android app for live chats Zapper integrations What do you dislike about Gist? There is no mobile site or app for managing the backend. There is a mobile app for backend administration. You have to use ...