Gist Reviews in June 2026: User Ratings, Pros & Cons

"One of the best to do it"

What do you like best about Gist? Fair usage policy. Easy interface and easy learning curve for the software! What do you dislike about Gist? I wish there was an option for early-stage startups! Cost can skyrocketed if you have leads inquiring all over the place. Recommendations to others considering Gist: It's good. What problems is Gist solving and how is that benefiting you? Communicating across the board with all of our clients.

"Fantastic Solution as an Ideal, Full Featured alternative to Intercom"

What do you like best about Gist? Advanced marketing and automation tools make onboarding and customer success flows incredibly simple and intuitive. What do you dislike about Gist? None of it so far! Gist seem to have it pretty much nailed! The 'form' functionality seems a little basic. Currently this works for newsletter type forms, whereas it would be great to have an embeddable form, which has custom fields and info (basically, a contact type form) - this could then come through as a ...

"great chat widget with all in one email marketing tools"

What do you like best about Gist? the most thing i like about Gist is LiveChat widget it looks very modern style on desktop & good on mobile also live agent icons looks good too the ability to upload files is good too I like they have chatbot support & knowledge area for articles & info before starting chat What do you dislike about Gist? i hope they develop applications for multi-devices I hope they get better pricing with more discount offers for all in one plan I hope they develop the ...

"Features and experience"

What do you like best about Gist? I am very pleased with features like snooze, it's really useful to clear up the workspace a bit. Also great is that you can so very easily edit chats even after they are sent, or reopen them after they are closed. What do you dislike about Gist? Nothing necessarily in particular, but every workflow tool can always improve, in my opinion on allocating resources well in the back-end so that everything works fast and smooth, and on the front-end I prefer ...

"Gist: Awesome SAAS Onboarding Stack"

What do you like best about Gist? Gist is easy to install and provides a really great way for customers to ask a question and to track them movement through your app to better assist them. What do you dislike about Gist? The ability to message clients first appears to be working until yiou click send and you get prompted for an upgrade. Feels a little bait-and-switch. Recommendations to others considering Gist: Recomended for onboarding/chat. Gives a lot of good data and customer ...

"Great Intercom alternative for user chat and messaging!"

What do you like best about Gist? I've been an Intercom user for 3 years and finally got tired of their slow support and ridiculously high prices. I found one of my vendors using Gist and made the switch. I have been very pleased with the platform. The features are very comparable to Intercom and some even better. I love how easy it is to add custom fields and create contact segments. Plus it does a great job of tracking page views of my users so I can see where they have been in my ...

"An All-In-One Marketing Platform For Your Business"

What do you like best about Gist? I’ve been a fan of Gist (formely Convertfox) since after they launched their product. Since then, the product has developed with updates and new features being rolled out to assist business owners. The fact that it’s an all-in-one marketing automation platform is where it demonstrates its value. It incorporates: • Automations based on events • Email automation • Live chat & bots • Scheduling • Help desk/ knowledge base • Forms • Tracking • Plenty of ...

Gist is an awesome live chat software…

Gist is an awesome live chat software for your business. It really bugs me as they limit many features in the free plan. The support team is helpful but requires elaboration for full understanding. I would recommend Gist if your looking for a single platform customer support service with limitations on many features.

"Automation at its best"

What do you like best about Gist? It helped me help my customers when I'm not on my desk. Their mobile app is amazing. I think it would be great if they add more features like email scheduling etc in the mobile app What do you dislike about Gist? Limitations on contacts, emails etc. I believe to stand out from the crowd these guys should offer everything unlimited. Trust me only 0.5% people will truly use your unlimited resources. Others will not even go over 10k contacts but they are ...

"A solid chat widget with lots of automation as well as bells and whistles"

What do you like best about Gist? It works. I need a simple chat widget to communicate with visitors to my site. For that purpose, it works pretty well. I can access it from my browser and the mobile app, and it supports push notifications, so I don't miss any conversations. The information it stores about users is super helpful - especially their country of origin and pages they've visited on my website. What do you dislike about Gist? The Gist team added too many features in recent years ...