Gist Reviews in May 2025: User Ratings, Pros & Cons

"A fantastic team, committed to the product - already great and getting better every day!"

What do you like best about Gist? I primarily purchased Gist for live chat, and it does that really well. The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation. What was a real bonus for me is the work the team has put in around marketing automation, email and rules. Being able to schedule emails to be sent based upon user actions is a game changer (the user does not need to have engaged in live chat and ...

"Gist - a powerhouse app for chat and customer relationships "

What do you like best? I really love how easy it is to add chat to my site and other sites. The knowledge base is a major plus. They just launched drip campaigns. My customers are now engaging constantly with me and getting the info they need. I can immediately get a notification in my phone and chat with customers on a mobile app. Now with automations, merge tags, filters, etc I can always see where my customers lie. It’s fantastic! What do you dislike? There aren’t too many downsides to ...

World's worst help desk support and a limited product

They responded to my very first email which was actually a response to their marketing team's request for ideas for improvement. I wrote a very long email with many ideas based on their many limitations. In the same email, I asked for clarification on some issues and about the possibility of a discount. They ignored the latter but thanked me for the former. I sent follow-up emails asking for a response. Nothing. I did continue to receive marketing hype, but requests for assistance were not ...

Getgist.com lifetime coupon scam

Like other reviewers here, I paid for $148.00 to get a lifetime using reward from Getgist.comI've just realized that they only provide coupon code fraud. When I get in contact with their customer service, the customer service rep actually told me due to expiration date the code cannot be used anymore. I said lifetime is lifetime but their customer service understanding was terrible and not nice, really. I think their service would be a scam. Do not spend your time and money with them.

"Great for chat, keeps getting better"

What do you like best about Gist? I use the chat mostly but love the fact they keep building on it and now we have a knowledge-base built it! I'm new to all this so we'll see how things go but the basic chat setup and functionality is excellent. Love the meeting scheduler too, I was using another tool for this but think I'll move it all over to GetGist :) What do you dislike about Gist? It can be a bit overwhelming if you're new to chat / customer support setup. There's loads of settings ...