Gist Reviews in May 2025: User Ratings, Pros & Cons

"The All-In-One Marketing Automation Tool"

What do you like best about Gist? With some tools, you get a small piece of a tool to help you with your marketing campaigns. With Gist, you get the overall suite of tools from Marketing Automation to tagging user on your website to Chat feature and even knowledge base - it is a truly All-In-One Marketing Automation Tool for people in all stages of your marketing funnel. Moreover, the Gist team is developing new features consistently and have on-boarded fantastic members that is taking the ...

"The All-In-One Marketing Automation Tool"

What do you like best? With some tools, you get a small piece of a tool to help you with your marketing campaigns. With Gist, you get the overall suite of tools from Marketing Automation to tagging user on your website to Chat feature and even knowledge base - it is a truly All-In-One Marketing Automation Tool for people in all stages of your marketing funnel. Moreover, the Gist team is developing new features consistently and have on-boarded fantastic members that is taking the company in ...

"My agency's go-to growth solution"

What do you like best about Gist? Ability to add live chat and assign to teammates is very nice and access from a mobile device; furthermore chat assistants help in a lot of ways - my clients love this personalized touch of having a chat prompt on their screen and they can reply back whenever they need some help. Live chat is what we use the most, then email marketing then knowledge base we set it up once and that's working flawlessly The platform is improving in a lot of ways (have seen a ...

"My agency's go-to growth solution"

What do you like best? Ability to add live chat and assign to teammates is very nice and access from a mobile device; furthermore chat assistants help in a lot of ways - my clients love this personalized touch of having a chat prompt on their screen and they can reply back whenever they need some help. Live chat is what we use the most, then email marketing then knowledge base we set it up once and that's working flawlessly The platform is improving in a lot of ways (have seen a lot of ...

"Easy to use, quick to learn"

What do you like best about Gist? Easiness to assign conversations to different members, the possibility to snooze chats until a later time and the information in the side bar, helping. What do you dislike about Gist? Not being able to snooze indefinitely - When working with tech teams, I'd love the possibility to add converstions to pending until I hear back from the team, instead of snoozing it over and over again. Recommendations to others considering Gist: Create canned replies if you ...

"Chat, Email Marketing, CRM, Knowledgebase and More!"

What do you like best about Gist? We use the chat feature the most it has increased our engagement and retention by allowing us to respond to website visitors in realtime or within the next day. The chat rules create an engaging prompt for visitors. We are also building out a Knowledgebase with Gist and will be using them for our drip campaigns in the near future. What do you dislike about Gist? Some of the customizations could be improved. Although colours are customizable it would be nice ...

"Chat, Email Marketing, CRM, Knowledgebase and More!"

What do you like best? We use the chat feature the most it has increased our engagement and retention by allowing us to respond to website visitors in realtime or within the next day. The chat rules create an engaging prompt for visitors. We are also building out a Knowledgebase with Gist and will be using them for our drip campaigns in the near future. What do you dislike? Some of the customizations could be improved. Although colours are customizable it would be nice to have greater ...

"My new CRM"

What do you like best about Gist? I like the ease of use of its email marketing and automation suite but best of all their responsive team. What do you dislike about Gist? Still a startup so will lack a few features that other players have. What problems is Gist solving and how is that benefiting you? My email marketing and list building has been put on steroids to say the least.

"Love this platform"

What do you like best about Gist? Everything in one place. The team support is amazing and they are highly responsive. What do you dislike about Gist? It was a bit of a learning cure to understand how to do certain things but the support made it all doable! Recommendations to others considering Gist: Highly recommend gist. What problems is Gist solving and how is that benefiting you? Automating and customizing my users experience. Changed the game for us.

"Best product in CRM out there"

What do you like best about Gist? I have multiple websites which I am running for my business and it has host of landig pages, signup pages, demo pages, trial pages and other places where I was looking to increase conversions. I have used other similar products to achieve the goal but I find this product to be better than other for its price and features that it offers. I love the support I get and the knowledge they have developed in order to handhold the new users. What do you dislike ...