Gist Reviews in June 2026: User Ratings, Pros & Cons

"Easy to stay connected with my subscribers!"

What do you like best about Gist? Being able to schedule emails anytime and to communicate through my chat widget with new clients. What do you dislike about Gist? So far there’s nothing for me to dislike. Recommendations to others considering Gist: If don’t want a complicated chat widget & automated emails then Gist is the best choice to stay in touch with your prospects. What problems is Gist solving and how is that benefiting you? Having new clients to easily contact me on my site. Gist ...

"A continuously evolving tool with new features every month"

What do you like best? The live view feature in the chat, wherein I get a real time feed of when and what the users are typing A combined view of chat on website and FB with a mobile app The cold emailing abilities What do you dislike? The internal platform has some scope for better UI, so that first time users can easily adapt to it Recommendations to others considering the product: I have not used alternatives. What problems are you solving with the product? What benefits have you ...

"Great service!!"

What do you like best about Gist? The last updates are amazing! The new email delivery system! What do you dislike about Gist? I would like a cleaner and straight to the point interface like convert kit Recommendations to others considering Gist: Just go for it! Great Saas What problems is Gist solving and how is that benefiting you? I can convert more customers!

"Gist a true Omnichannel platform"

What do you like best about Gist? Gist is not just a chat platform, they evolved over the period of time and now offers almost all necessary features. Best part is, they never stopped delighting us by adding new features. What do you dislike about Gist? I won't say dislike but I would prefer to have more features on mobile apps. Recommendations to others considering Gist: If you're start-up and need a partner which is continuously improving, Gist is right partner. Also as a startup, Gist is ...

"Powerful suite of tools that keep getting better"

What do you like best about Gist? Gist provides endless ways of interacting with customers. I can chat and email with them, track their usage on my site, qualify them, add tags and other profile information, and so much more. There is even an awesome live view that lets me spy on visitors to see how they're using the site. The tools are powerful, easy to use, and constantly getting improvements. It seems like every week there is another update being rolled out that substantially extends the ...

"Powerful All-in-One Marketing Tool"

What do you like best about Gist? If you are looking to improve your customer service, then you definitely want to check Gist. Their all-in-one tool has live chat, email marketing, knowledgebase, meetings, sales process automation and lead capture forms. Their tools also integrates with most popular saas platforms so you can combine your business tools functionality to streamline all your processes. What do you dislike about Gist? What I don't like right now is their lead capture forms ...

"Helps us stay engaged with customers and offer better service"

What do you like best about Gist? We like customers to be able to contact us any way they like. Gist helps with this. And if we happen to need to respond via email, we can do that as well. What do you dislike about Gist? With the email responses, wish it were able to not include our signature. What problems is Gist solving and how is that benefiting you? We've been able to address customer questions and issues faster.

"A continuously evolving tool with new features every month"

What do you like best about Gist? The live view feature in the chat, wherein I get a real time feed of when and what the users are typing A combined view of chat on website and FB with a mobile app The cold emailing abilities What do you dislike about Gist? The internal platform has some scope for better UI, so that first time users can easily adapt to it Recommendations to others considering Gist: I have not used alternatives. What problems is Gist solving and how is that benefiting ...

"Great all in one customer support solution"

What do you like best about Gist? I love that I can manage all of my customer contacts and support channels from a single portal What do you dislike about Gist? Some of the workflows / automations can require quite a bit of thinking about to set up but that is mainly because they are so flexible / powerful. What problems is Gist solving and how is that benefiting you? I manage all of my mailing lists / customers / support / knowledge base with Gist. It is a single portal for all of these ...

"All in one marketing, sales and support"

What do you like best about Gist? The product is constantly updated. For example, recently added new chips and they are cool: - Live View - Message Sneak Peak - AutoCapture - Zoom integration Cool and clear interface. Once set up and forgot What do you dislike about Gist? - Need webhook in standart plan - Need email constructor What problems is Gist solving and how is that benefiting you? We use on the company's website for the qualification of new leads and communication with existing customers