Gist Reviews in May 2025: User Ratings, Pros & Cons

"A continuously evolving tool with new features every month"

What do you like best? The live view feature in the chat, wherein I get a real time feed of when and what the users are typing A combined view of chat on website and FB with a mobile app The cold emailing abilities What do you dislike? The internal platform has some scope for better UI, so that first time users can easily adapt to it Recommendations to others considering the product: I have not used alternatives. What problems are you solving with the product? What benefits have you ...

"Gist a true Omnichannel platform"

What do you like best? Gist is not just a chat platform, they evolved over the period of time and now offers almost all necessary features. Best part is, they never stopped delighting us by adding new features. What do you dislike? I won't say dislike but I would prefer to have more features on mobile apps. Recommendations to others considering the product: If you're start-up and need a partner which is continuously improving, Gist is right partner. Also as a startup, Gist is a good case ...

"Helps us stay engaged with customers and offer better service"

What do you like best about Gist? We like customers to be able to contact us any way they like. Gist helps with this. And if we happen to need to respond via email, we can do that as well. What do you dislike about Gist? With the email responses, wish it were able to not include our signature. What problems is Gist solving and how is that benefiting you? We've been able to address customer questions and issues faster.

"A continuously evolving tool with new features every month"

What do you like best about Gist? The live view feature in the chat, wherein I get a real time feed of when and what the users are typing A combined view of chat on website and FB with a mobile app The cold emailing abilities What do you dislike about Gist? The internal platform has some scope for better UI, so that first time users can easily adapt to it Recommendations to others considering Gist: I have not used alternatives. What problems is Gist solving and how is that benefiting ...

"Powerful All-in-One Marketing Tool"

What do you like best about Gist? If you are looking to improve your customer service, then you definitely want to check Gist. Their all-in-one tool has live chat, email marketing, knowledgebase, meetings, sales process automation and lead capture forms. Their tools also integrates with most popular saas platforms so you can combine your business tools functionality to streamline all your processes. What do you dislike about Gist? What I don't like right now is their lead capture forms ...

"Great service!!"

What do you like best about Gist? The last updates are amazing! The new email delivery system! What do you dislike about Gist? I would like a cleaner and straight to the point interface like convert kit Recommendations to others considering Gist: Just go for it! Great Saas What problems is Gist solving and how is that benefiting you? I can convert more customers!

"Great service!!"

What do you like best? The last updates are amazing! The new email delivery system! What do you dislike? I would like a cleaner and straight to the point interface like convert kit Recommendations to others considering the product: Just go for it! Great Saas What problems are you solving with the product? What benefits have you realized? I can convert more customers!

"Great all in one customer support solution"

What do you like best about Gist? I love that I can manage all of my customer contacts and support channels from a single portal What do you dislike about Gist? Some of the workflows / automations can require quite a bit of thinking about to set up but that is mainly because they are so flexible / powerful. What problems is Gist solving and how is that benefiting you? I manage all of my mailing lists / customers / support / knowledge base with Gist. It is a single portal for all of these ...

"All in one marketing, sales and support"

What do you like best about Gist? The product is constantly updated. For example, recently added new chips and they are cool: - Live View - Message Sneak Peak - AutoCapture - Zoom integration Cool and clear interface. Once set up and forgot What do you dislike about Gist? - Need webhook in standart plan - Need email constructor What problems is Gist solving and how is that benefiting you? We use on the company's website for the qualification of new leads and communication with existing customers

"Good for bloggers"

What do you like best about Gist? Live chat is great, drip emails are quite good, support is GREAT What do you dislike about Gist? Mobile app could be better and too many features in the app atm What problems is Gist solving and how is that benefiting you? Gist helps in running my blogging business. I used 5 tools before and now I use just 1.