Gist Reviews in June 2026: User Ratings, Pros & Cons

"Powerful all-in-one platform for sales and service"

What do you like best about Gist? Live customer support and how easy it is to integrate a chat on our website What do you dislike about Gist? It was a bit hard to getting started because of all the features. Took some time to get a full overview of it all and how powerful Gist really is. What problems is Gist solving and how is that benefiting you? Customer support. It's a great benefit that I can turn people that contact me on live chat into actual leads.

"All-in-one Support and Marketing Suite"

What do you like best about Gist? - simple and fast set-up - Linking between crm and supportdesk - engaged support - messenger What do you dislike about Gist? - onboarding for new users could be even simpler - Visitor detection could be improved Recommendations to others considering Gist: If you need kind of simple service desk, knowledgebase, crm and onlinemarketing, then consider the all in one approach of gist. What problems is Gist solving and how is that benefiting you? - Support kb - ...

"Everything that you need to support your customers and grow your business"

What do you like best about Gist? I like that Gist is an all-in-one solution that can help you provide the best customer experience while leveraging new tools such as Bots, calendar integration, knowledge base, chat, and more. What do you dislike about Gist? The Gist team is pretty fast resolving issues for their customers. I was able to get replies within seconds and resolution within minutes. I can't complain but to say that Gist team is on top of their game when it comes to customer ...

"Great set of email and marketing automation features, offers great value"

What do you like best about Gist? UI/UX has improved by leaps and bounds, great mix of email marketing and live chat features What do you dislike about Gist? Looking forward to more email templates, would be good for new users Recommendations to others considering Gist: Take time to understand the feature set, it will be very useful What problems is Gist solving and how is that benefiting you? Email marketing, chat support has improved

"excellent all-in marketing automation tool"

What do you like best about Gist? universal inbox to streamline social channel inquiries, very powerful live chat and chatbot with a great UX for the user, powerful event tracking and automation rules What do you dislike about Gist? integration with ecom platforms leaves a bit to be desired. So for example it's great to be able to have all sorts of triggers and automation scenarios, but the utility is a bit limited if I can't send a dynamic cart recovery email, with a one click button that ...

"I use gist every day and it's simple to learn and intuitive."

What do you like best about Gist? The interface is easy to understand and makes the process of using it very simple. I feel like using Gist on a day-to-day basis makes things simpler for us in order to answer our client's questions and keep in touch with them. I think it makes communication smooth, I enjoy the email notifications and so many other features that alert us or our clients. I recently enjoyed their revamp on the snooze system, it makes everything much simpler to keep track ...

"Happy Gist User = Happy Customers"

What do you like best? I have used many platforms and I found Gist to have the most reliable mobile app. Gone are the days when I had to find unhappy customers at the end of the day, due to notifications not being pushed timely to my phone. Setup is very easy for a non-techy person like me! I work more on the creative side of things but I was able to set up the app to be up & running within a few minutes. Plus, their support is amazing! Interface is nice and chat widget is customizable. It ...

"Happy Gist User = Happy Customers"

What do you like best about Gist? I have used many platforms and I found Gist to have the most reliable mobile app. Gone are the days when I had to find unhappy customers at the end of the day, due to notifications not being pushed timely to my phone. Setup is very easy for a non-techy person like me! I work more on the creative side of things but I was able to set up the app to be up & running within a few minutes. Plus, their support is amazing! Interface is nice and chat widget is ...

"Gist are many tools in one box"

What do you like best about Gist? I like the approach of fusing livechat, email sequences and leadgeneration What do you dislike about Gist? The iOS and Android apps could give some more options. What problems is Gist solving and how is that benefiting you? I use it to talk to new visitors / prospects that visit the website.

"A very promising Marketing Automation platform"

What do you like best about Gist? Using Gist for: a) Live Chat b) Forms c) Email Sequences d) Event Tracking e) Help Desk It is handling our entire marketing automation needs Loved these features: Visual Workflow designer Live Chat performance and appearance Email Deliverability What do you dislike about Gist? No cons as such. They need more maturity and time to be comparable with Intercom Recommendations to others considering Gist: If you are looking for an affordable Intercom alternative, ...