8.4
Spot Score
Gainsight PX Reviews in June 2026: User Ratings, Pros & Cons
Empower your product business for success.
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Starts from $500 / User / Month, also offers free forever plan
Gainsight PX Reviews & Ratings
Spotsaas Editor’s POV
Gainsight PX has received commendations for its transformative impact on how users interact with customers, providing detailed insights at both the Account and User levels. Users appreciate the ease of viewing usage data and creating engaging in-app communications. The tool's ability to scale training efforts and drive adoption has been highlighted as a key ...Read more
Gainsight PX pros and cons
Provides valuable insights into user behavior and product usage, allowing for informed decision-making.
Easy to set up and use, with intuitive features that don't require technical expertise.
Excellent customer engagement capabilities, including in-app communication and training.
Empowers non-technical users to create and launch engagements without relying on development resources.
Some users find certain features and customizations complex and overwhelming, especially without adequate support.
Limited availability of apps and connectors in the Marketplace may restrict access to advanced functionalities for customization and expansion.
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Showing 71-80 out of 240
AU
Anonymous User
10/29/22
"Great Tool to Identify Challenges in User Experience (UX) to Optimize Sales Funnels"
What do you like best about Gainsight PX? Gainsight PX helped us identify the challenges our users were experiencing on our websites. For our use case or company, we implemented Gainsight PX to observe the traffic on our websites and analyze where most users exit our website. Along with this, we were able to integrate Gainsight PX with Google Analytics which helped us optimize our conversion reports.
AU
Anonymous User
10/29/22
"Great Tool to Analyze And Understand The User Experience"
What do you like best about Gainsight PX? Gainsight PX is very helpful in understanding the behavior of our users and identifying the pain points in their user journey. For instance, we can monitor their browsing behavior on the website and understand at which moment they decided to drop/abandon their order. Moreover, it natively integrates with major CRMs (like HubSpot, SAP, and Zoho), Productivity tools (Zoom, Gsuite, Outlook), BI platforms, and more!
AU
Anonymous User
10/14/22
"Gainsight PX is worth every penny, but can be tricky to learn."
What do you like best about Gainsight PX? Gainsight PX is driven by a powerful suite of tools that streamline product analytics. It excels at creating in-app engagements to drive user interactions toward behaviors that result in a sticky product. Any one of their Analytics Reports would take far too much time to build on your own, and Gainsight makes it easy to gain value and tune to your needs. You can get insights from Gainsight in a matter of minutes versus several days.
BO
Bob O
10/06/22
"Huge fan of Gainsight PX"
What do you like best about Gainsight PX? I love the ease with which I can create in-app engagements to promote features, launch the release notes and collect user feedback on new and existing features. Also seeing what features users are accessing is incredibly insightful.
AU
Anonymous User
10/04/22
"Great product for product Analytic & Engagement"
What do you like best about Gainsight PX? Gainsight PX has helped us understand our users. Before gainsight, we had a very basic FAQ section, but now we have an interactive and self-serve knowledge bot to help users.
AU
Anonymous User
10/04/22
"User Insights and In-App Engagement"
What do you like best about Gainsight PX? Gainsight PX is a great tool for understanding and driving customer engagement with our product. The in-app engagements enable us to deploy in-app product tours for new users and feature tours as we roll out new features. You can also track usage of specific features.
JB
Jennifer B
10/04/22
"complete transformation in how we communicate with customers!"
What do you like best about Gainsight PX? Utilizing even just half of the features and capabilities Gainsight has to offer was a complete transformation of how we target customers and serve up the most valuable, insightful, and meaningful information to them to help drive adoption, feature usage, and engagement.
IL
Isaac L
10/04/22
"I believe that Gainsight can be utilized for QA testing"
What do you like best about Gainsight PX? It is very transparent in letting us know the usage of the system What do you dislike about Gainsight PX?
AU
Anonymous User
10/04/22
"Great platform. Community and support are helpful"
What do you like best about Gainsight PX? Fairly user-friendly platform. Very customisable. The community threads and support are a great help for ideas and problem-solving.
AC
Alex C
10/03/22
"Very Useful but Very Complex to Use"
What do you like best about Gainsight PX? What I like most about GX are the features available for engaging users in my application. The Engagements feature is really robust and covers a lot of use cases.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].