8.4
Spot Score
Empower your product business for success.
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Starts from $500/User/Month, also offers free forever plan
Gainsight PX has received commendations for its transformative impact on how users interact with customers, providing detailed insights at both the Account and User levels. Users appreciate the ease of viewing usage data and creating engaging in-app communications. The tool's ability to scale training efforts and drive adoption has been highlighted as a key ...Read more
Provides valuable insights into user behavior and product usage, allowing for informed decision-making.
Easy to set up and use, with intuitive features that don't require technical expertise.
Excellent customer engagement capabilities, including in-app communication and training.
Empowers non-technical users to create and launch engagements without relying on development resources.
Some users find certain features and customizations complex and overwhelming, especially without adequate support.
Limited availability of apps and connectors in the Marketplace may restrict access to advanced functionalities for customization and expansion.
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Showing 211-220 out of 240
AI
Administrator in Information Technology and Services
08/13/19
"Very helpful to reach out to and manage customers"
What do you like best? The capabilities to reach out to your customer with in app engagements are very helpful and easy to setup.
AI
Administrator in Computer Software
08/08/19
"Simple easy to use with lots of great functionality!"
What do you like best? Mainly working in the Engagements part of Gainsight PX. I absolutely love the Knowledge Center Bot. The way it can be branded and customized to suit our company's look and the integration with Zendesk! I also greatly appreciate the responsiveness of both the Support Team and our CSM whenever we encounter an issue. They are quick to assist and get us back on track! Great Job Gainsight pX
AU
Anonymous User
08/08/19
"Simple easy to use with lots of great functionality!"
What do you like best about Gainsight PX? Mainly working in the Engagements part of Gainsight PX. I absolutely love the Knowledge Center Bot. The way it can be branded and customized to suit our company's look and the integration with Zendesk! I also greatly appreciate the responsiveness of both the Support Team and our CSM whenever we encounter an issue. They are quick to assist and get us back on track! Great Job Gainsight pX
AU
Anonymous User
08/08/19
"Great Product and very easy to use"
What do you like best about Gainsight PX? I like how easy it is to see product usage and slice and dice different accounts based on different criteria. The in app / email engagements are really helpful and useful to send targeted messages.
UI
User in Computer Software
08/08/19
"Great Product and very easy to use"
What do you like best? I like how easy it is to see product usage and slice and dice different accounts based on different criteria. The in app / email engagements are really helpful and useful to send targeted messages.
AU
Anonymous User
08/06/19
"Super important CS tool"
What do you like best about Gainsight PX? I use Gainsight several times a day. It really helps me improve customers' adoption and responsivness. I love it! What do you dislike about Gainsight PX?
AU
Anonymous User
08/06/19
"Super important CS tool"
What do you like best about Gainsight PX? I use Gainsight several times a day. It really helps me improve customers' adoption and responsivness. I love it! What do you dislike about Gainsight PX?
AI
Administrator in Computer Software
08/06/19
"Product Management POV on Gainsight PX"
What do you like best? Creating engagements whether in-app or email are useful for conveying important info to users; once I learned the system and have templates set up, the analytics + engagement capabilities are indispensable to our product team's operations.
RS
Rosellen S
05/06/19
"Great for onboarding help within your product! "
What do you like best about Gainsight PX? We love all the customization that you can put into your engagements, and the hands-on help we've gotten from the team has been invaluable (thanks, Angelo and Alex!). We also love that we can look into how and how often our customers are using various features of our product. We just released a new feature and can already see that it's been super popular with our customers - Gainsight allowed us to see that!
AU
Anonymous User
04/14/19
"A promising start"
What do you like best about Gainsight PX? - The integration of product analytics and actions. - The ability to integrate with our system of record via Gainsight PX's API
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
