8.4
Spot Score
Empower your product business for success.
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Starts from $500/User/Month, also offers free forever plan
Gainsight PX has received commendations for its transformative impact on how users interact with customers, providing detailed insights at both the Account and User levels. Users appreciate the ease of viewing usage data and creating engaging in-app communications. The tool's ability to scale training efforts and drive adoption has been highlighted as a key ...Read more
Provides valuable insights into user behavior and product usage, allowing for informed decision-making.
Easy to set up and use, with intuitive features that don't require technical expertise.
Excellent customer engagement capabilities, including in-app communication and training.
Empowers non-technical users to create and launch engagements without relying on development resources.
Some users find certain features and customizations complex and overwhelming, especially without adequate support.
Limited availability of apps and connectors in the Marketplace may restrict access to advanced functionalities for customization and expansion.
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Showing 151-160 out of 240
AU
Anonymous User
05/26/21
"Gainsight PX has some really nice features that I wasn't expecting"
What do you like best about Gainsight PX? I like that it is reasonably easy to create a survey and launch to who I want, where I want, and how I want it to be. Once you get some results, it is relatively easy to comb through the responses, and you have some easy ways to customize it. The output from the surveys is presentable enough to share directly with stakeholders.
AU
Anonymous User
05/26/21
"Gainsight PX has some really nice features that I wasn't expecting"
What do you like best about Gainsight PX? I like that it is reasonably easy to create a survey and launch to who I want, where I want, and how I want it to be. Once you get some results, it is relatively easy to comb through the responses, and you have some easy ways to customize it. The output from the surveys is presentable enough to share directly with stakeholders.
AU
Anonymous User
03/26/21
"Gainsight PX is a powerful tool that totally improved our customer experience"
What do you like best about Gainsight PX? Easy and comprehensive insights into the customer journeys and the way our users interact with our SaaS product. We were able to understand how people navigate through the tool, if they need guidance and where we can help them to improve the customer experience. We ask for feedback and NPS, and use engagements to inform about new features and product releases in a very focused and targeted manner (e.g. segmentation per user type, product usage, ...
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MC
Michel C
03/26/21
"Easy to integrate with mobile and Web app for our sales team."
What do you like best about Gainsight PX? They provide good technical support and their formation is really helpful. The animation in the graph looks great and it's a pleasure to use most of the time. They support a lot of mobile technology. In our case, we use Ember for the web and React-Native for the mobile App. We also have a previous app that is native and it wasn't a big work to replace our previous analytics technology.
TA
Tamara A
03/24/21
"Great tool for onboarding users"
What do you like best about Gainsight PX? The in-product mapper for guides so that you don't need to copy and paste selector. Also, the constant improvement in user experience. For example, The editor was a bit shaky at first but has improved significantly and it's much easier to build guides now without needing to go into the code. I also know that they have a lot of great features and improvements coming up, so it's great to see they listen to their users' needs.
AU
Anonymous User
03/23/21
"Just about everything you could want from a product insight and messaging standpoint"
What do you like best about Gainsight PX? The flexibility of Gainsight PX is amazing allowing us to track, review and message customer segments based on a wide variety of triggers and actions. Setting up automated campaigns to email or message within the product are a snap, and the ability to segment and filter is fantastic.
RS
Ruchita S
03/23/21
"Great tool for product metrics!"
What do you like best about Gainsight PX? client product journey! Retention and user adoption metrics. Those are used and reviews before all our strategy meetings. What do you dislike about Gainsight PX?
JK
Jeff K
03/23/21
"Use Gainsight PX to Engage with your Users"
What do you like best about Gainsight PX? Gainsight PX excels at being able to tag individual features in your application and then learn who is using those features and how they get to them. Reports around adoption trends and frequency are fantastic for identifying and review your top features.
CS
Christian S
03/23/21
"Easy-to-use tool to create and manage customer engagement with your product or website."
What do you like best about Gainsight PX? I've really come to enjoy creating in-app engagements that have allowed us to target specific groups of users or all users in a given time period for product announcements, changes to our dashboard and even general reminders on how to use some of our features. In addition, the reporting is easy to access and offers fairly reasonable insights at a glance in terms of how often and where are users are investing their time with our product.
AU
Anonymous User
03/23/21
"Many good features"
What do you like best about Gainsight PX? - Two-way integration with Segment - Slack integration
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
