8.4
Spot Score
Gainsight PX Reviews in June 2026: User Ratings, Pros & Cons
Empower your product business for success.
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Starts from $500 / User / Month, also offers free forever plan
Gainsight PX Reviews & Ratings
Spotsaas Editor’s POV
Gainsight PX has received commendations for its transformative impact on how users interact with customers, providing detailed insights at both the Account and User levels. Users appreciate the ease of viewing usage data and creating engaging in-app communications. The tool's ability to scale training efforts and drive adoption has been highlighted as a key ...Read more
Gainsight PX pros and cons
Provides valuable insights into user behavior and product usage, allowing for informed decision-making.
Easy to set up and use, with intuitive features that don't require technical expertise.
Excellent customer engagement capabilities, including in-app communication and training.
Empowers non-technical users to create and launch engagements without relying on development resources.
Some users find certain features and customizations complex and overwhelming, especially without adequate support.
Limited availability of apps and connectors in the Marketplace may restrict access to advanced functionalities for customization and expansion.
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Showing 141-150 out of 240
AU
Anonymous User
11/09/21
"Gainsight PX"
What do you like best about Gainsight PX? Great analytics tool and platform - powerful insights Enabled us to grow business
AU
Anonymous User
11/08/21
"Great product for product analysis"
What do you like best about Gainsight PX? I love the feature of a centralized view designed specifically for Customer Success Managers. Information has been clearly provided in a comprehensive way to see insights for decision making.
AU
Anonymous User
11/08/21
"Data Driven and Dynamic"
What do you like best about Gainsight PX? So much information and the visual references that are possible allow you to act on items you wouldn't otherwise have access to.
WF
Wyatt F
07/26/21
"I was able to extract some basic adoption insights for our CSM team. Had issues with data integrity."
What do you like best about Gainsight PX? The ability to access user/adoption data in CS and leverage in our CSM and automated workflows. What do you dislike about Gainsight PX?
MS
Mohit S
06/16/21
"Excellent Product experience analytics tool"
What do you like best about Gainsight PX? It has excellent product analytics features that help executives to understand how they can deploy product adoption and onboarding.
MS
Mohit S
06/16/21
"Excellent Product experience analytics tool"
What do you like best about Gainsight PX? It has excellent product analytics features that help executives to understand how they can deploy product adoption and onboarding.
TK
Thanos K
05/28/21
"Gainsight for product roadmap and product analytics"
What do you like best about Gainsight PX? I understand what's going on inside my product. I am able to create analytics reports, observe user flows and create various dasboards for stakeholders. Also occassionaly I have found it extremely useful for troubleshooting and QA tasks related with specific users in the system and understanding their flows.
TK
Thanos K
05/28/21
"Gainsight for product roadmap and product analytics"
What do you like best about Gainsight PX? I understand what's going on inside my product. I am able to create analytics reports, observe user flows and create various dasboards for stakeholders. Also occassionaly I have found it extremely useful for troubleshooting and QA tasks related with specific users in the system and understanding their flows.
AU
Anonymous User
05/26/21
"Valuable insights for our new web client"
What do you like best about Gainsight PX? The engagements really allow us to engage with customers and orient them What do you dislike about Gainsight PX?
AU
Anonymous User
05/26/21
"Gainsight PX has some really nice features that I wasn't expecting"
What do you like best about Gainsight PX? I like that it is reasonably easy to create a survey and launch to who I want, where I want, and how I want it to be. Once you get some results, it is relatively easy to comb through the responses, and you have some easy ways to customize it. The output from the surveys is presentable enough to share directly with stakeholders.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].